I can't check my order status!!! Pls help

Hello all,
I've just placed an order for a phone upgrade
and I use http://www.verizonwireless.com/b2c/orderstatus/OrderStatusForm to check my order status
but when I filled in the correct order # and my last name, it didn't show my order's status. It just ask me to download some file name OrderStatusSerlet (when I use Firefox, Google Chrome, Opera, and my android phone) or showed a page whose contain is something like this
µ kzÛ¸ñ·| „Ýì& %?vcKÔ÷9r’uë$îÊ‰Û¦©>ˆ„(8$À @ÉÎ&ýÕ“ô=DÒ“t |ˆ’e&Ù$J,Q3ƒy ó€ú÷N^ /þzþ˜ÌL ‘ó—ÎN‡Äi¹îåÞÐuO.NÈ_~ºxvFºí Å}ãºŸ;[¤|93c’#×], íÅ^[ªÐ½øÙ½F~]d?¶´]Ý Là ¶*¯†ý Œ ÙSßjr GB{ xw 3– ET„žÃ„CÊ§Õ®?c4 ”Šö 7 ¼bŠ¿“‚\rÅ"¦5y¡ ¦À4jRM†RL¹Š©áRôÝl (…ë³÷~Ì %¨U‹ý’ò¹çÀ Ã„i]Ü$Ì!~öÍs »6.jÙ#þŒ*ÍŒw:zÑzøðà°Õuˆ;ø ¿3°&¥a•' TÊÚ‘¹‰ØF|1¨Ú„AÈ|T:+ lÂ >†}[ÿ_pàE\¼%àZÏá Ù! ”€ç ,q¯[ l¦Ø´ Oý kÏß-Ú¾Œ]K¨Ç“]ßÕà6 ¸S:ÇUÅçx¿ Ö†Š,=“Êø©!ß\huß6òÛ° ”Ñ„ªJ DÆ —TtÇ`é c¦P| © ¥—Ë´ FrB£v Ü¯Ì]H ÇC T ßJ À’wñï+ Øøê—”©›ª¨;dÔðÌ¼-è ¥/¿µ®tÅ=÷Z×|J"ÃÈécòÃ›¯î2Î~ø&fœ>^3ä5 Ÿ¾iµ0kÜ!&f §ž“(.~»EÔ÷!!óIÄÎ‘O©CvÚ¾Ü{R & . »¿:p¥ [NUA¥'—|40J¢T·C)C¤ VÝÎnçàáû{»{û?v :ýÝÝC'Ó.I' íTžhûÚW<1UM¯èœfPg Š1Ÿ* 3â‘æf YÊJˆÜ ”º·m¬.Í^?Ç –§¦V ÑÊ¿+ ¹ ÊA¹ÒÎ`EÂG¬™SE¾» S®þŒë{Ÿ±ö [î 7– ó«îîu×•üÍb– .Ÿ¾ ïz b©Ø· ñ‰¢·ÃùÅ"ätÊl»äS7žÈëÛûe«î…Y’Œ8äÈ!54ºÑ†œ+‰Z“'‘\ DÀ–sÜ6²ƒj¹Q“ÓÜWä dÄT l i;h’÷ï „ ˆns‡ 3W•u×Ôl|X7ç}oê¯ë ê¿Öú· Ù¬Cþ® ù] òû:ä?ê¨C Õ!ïÕ!ûuÈA òŸuÈÚýßÿÔaÿ÷¯×¡ÿîÔaI‰¼¿ {ÿþýà×Ð@ ˜I• ¾}ØZfØ|z. ’/Nè Ÿ³ ò Ì>±¡¡ópøyec°r–·£ä Uo™Ùñ¼ÊaÞi`§Pà¼&$ ÌýfÛÈ3¹`jH5Ë ^” Á+HÛMÌ'Í ÍlMóAÉ¹·.ñ¥àwÈCŒW,$÷I³…¥%™jn –Â eYÞ T é›… X¯ÉDˆ=áº õY å¤(ªdÚ« Ù ¹P/„`Ñf¡Ã é5 í “¸ÙÏ¡Ï2# J =E¯^ ƒ9ÆŠY%ºC89¶Ç© ›äÔ°¸úý yt3Â[ç' «¨ 6ç>ÃKü*ô :…Ó ±?`ü‰Ý¬°U2FÊ3 e cöêâa¶M*€T)(¿ ¯’ ƒ ñ LûUø < srp>“‚r^Ea ]UD <“>]wÒH*c:‡–0·~³Ç‹€¬4-e©À îRÑ ZÇÞÄ ,Û b%¥Nùµýq Ê Òå ÷˜hé ¿nXýadå'’òsU :ÂaUYY+P9ó¼–fY|Ö-ÔAÝ/° r Õ_¨ ýèfiÞ¦t²&™¬Ø¾ LìE'B (Öa ÍQ·“\÷ª ×!fÿ S®XðÀÌŽRÒÞ.F™!¥´ ™€ÇP¿ìÍ]ÿ(‡ç ½â HÙÛ4 É? •oÿ ¼ M¿
And these errors appear on every computers I used
So how can I check my order status?
Please help me!!!
Thank you

same here.
ordered a phone last night and i keep getting a download that doesn't contain anything but gibberish.

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5. We need additional time to process your transaction You should get an email from us by next business day. If you don't hear back from us, you can check your order status on your account page or call us at +1 800-585-0774. If you're not in North America

Step 5.
5. We need additional time to process your transaction You should get an email from us by next business day. If you don't hear back from us, you can check your order status on your account page or call us at +1 800-585-0774. If you're not in North America, you can look up a local number here. For now, check out all the great free features of Creative Cloud! Get started with trials
I keep getting this.
The Bank and Paypal states that Adobe needs to process my transaction twice.
I have no order number/ no status nor contact from Adobe. I called customer service and he transferred me to sales where the phone rang with no answer.

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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regards,
Zhou.

Zhou,
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I can't check my order status!!! Pls help

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