I can't connect to iTunes as it stops working when my iPod touch is plugged in, please help!
i backed up and restored my iPod and now when I plug it in to put my things back on my iPod touch, iTunes stops working and the programme closes
please help soon!
Assuming a PC:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Similar Messages
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"iTunes Has Stopped Working" when syncing iPod Touch
So in the last few days, I've been getting an error message when I try to sync my iPod Touch 2g with software version 3.1.2. After a few seconds, I get this error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." It only happens when I plug in my iPod for syncing.
I've been up and down the message boards here looking for a solution and I can't seem to find anything that works. I've uninstalled/reinstalled quicktime, then the iTunes software, I've deleted and remade my iTunes library file... I'm just at a loss. Here's the error information windows gathered up...
Source
iTunes
Summary
Stopped working
Date
1/10/2010 1:45 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4afca401
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 830098715
Anyone know how to help???Hi Zainabe_nachaby,
If you are having issues with iTunes unexpectedly quitting when syncing, you may find the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden -
I have 2nd generation apple tv, and this has always worked well with Lion, have now upgraded to Mountain Lion, and now can not connect to itunes, all other things work, can buy or rent films, but can not listen to my music or show photos. Can anybody help please?
I have 2nd generation apple tv, and this has always worked well with Lion, have now upgraded to Mountain Lion, and now can not connect to itunes, all other things work, can buy or rent films, but can not listen to my music or show photos. Can anybody help please?
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Hi, my iphone 4 is stuck telefonu because put the wrong security code.
And I can not connect to itunes to update telefonu.
I get an error and would like to help me with information
Thank you! [email protected]We need the exact error message in order to help you.
-
my ipod touch 5 wount let me back in after trying to update ios with my computer and now says connect to itunes. it still wount work when i plug it in and click restore for it?
it went through the extracting software stage but then an error message saying that it encountered problems came up and it didn't restore.
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my phone has gone into recovery mode on its own. says to connect to itunes. i have restored it 10 times and it does nothing please help me i am out of the country and desparate
Open iTunes on computer. Connect iPhone to computer. If the iPhone is recognized in Recovery Mode, then Restore the Firmware. If not recognized, then hold both Home and Power Buttons until the iPhone is recognized in Recovery Mode. Usually takes about 20 seconds of holding both buttons. Restore the iPhone Firmware.
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I can't get the iMessage or FaceTime to work on my iPod touch. I updated to the latest iOS. I have ensured restrictions are off and 'Set Automatically' is selected under date & time settings. I can enter my apple ID, but it bounces back to the first login screen.
I just hit the home key very fast 3 times and it worked. Glad to see that someone suggested this to another person with a mini. My gremlins are all gone. Yea to the forum .......Marci 73361
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my ipod screen shows " this ipod touch hasn't been backed up in 10 weeks .backups happen when this ipod touch is plugged in locked and connected to wifi" ipod screen is locked and not opening .any solution
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then go to Settings>iCloud>Storage and Backup and either turn off iCloud backup or backup to iCloud -
Both my iPod touch and iPad have been syncing properly with iTunes, until todat that is. I downloaded iTunes 11.1.5 and now iTunes isn't showing up/reading/detecting any of my devices. I can no longer sync both my iPod touch and iPad. Please HELP
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates -
Itunes has suddenly stops working when any player connected
Itunes has always worked fine on my HP laptop running Vista. With no changes in configuration or software, Itunes has suddenly stopped working any time an Ipod, Nano, or Shuffle is attached. I have tried to reinstall all software, restart computer, checked devices for updates. Have also tried solutions published on Apple support page. Nothing works. Itunes starts and works fine until a device is connected, but then I get the message that the program has stopped working and needs to close. Occasionally the whole system crashes and I get a "blue screen" error.
Hi Betsey,
Try the general tips in this article: http://support.apple.com/kb/TS1717
-Jason -
I can not connect to iTunes store. Wifi works and system upgraded. Help?
I had a upgrade for Angry Birds Seasons today and want to purchase something. Every time I try it says "cannot connect to iTunes store". I connect to our MacBook to upgrade iTunes and that didn't work...it's been restarted due to the upgrade. My wifi is working fine. Any suggestions?
I can't in-game purchase the Mighty Eagle (same error popup as you) in the latest update of Angry Birds Seasons, either. I also upgraded the App tonight. But I suspect it might be a problem with the game update and not my phone, network, or the iTunes store as everything else is working fine, including direct connections to the iTunes store to make direct purchases.
-
I have a ipod touch that my son forgot what the passcode is so i went to itunes to restore it and it goes half way through the restore process then itunes doest recognize the ipod the my ipod says ipod is disabled connect to itunes but itunes brins up the message enter passcode does anyone know what to do or how to get this to work
Follow these instructions to resolve a forgotten passcode:
http://support.apple.com/kb/HT1212 -
Can import videos to itunes but have no sound when on ipod
I have been at my wit's end trying to get my new ipod to work. I have some videos I have been trying to put on my ipod. I can import them into itunes fine, they play perfectly, but then when I convert them to ipod format, using itunes, they come out without any sound. It is saving them as .m4v, i have tried playing them in itunes and quicktime but neither of them play the sound.
Dont worry, I found a handy little tool that I think anyone who has any problems with ipod video should try. Its in Japanese, but just set the language to english, its pretty obvious. http://www.videohelp.com/tools?tool=3GP_Converter
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Please could some one help..
What happens when you try to connect to the iTunes store? Error message?
What iOS is on the iPod? Settings>General>About>version
For apps you need at least iOS 2. The last update for the 1G is 3.1.3 that you get here:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
However, there are not that many apps compatible with the 1G even with 3.1.3. -
i foregot my passcode to my ipod touch PLEASE HELP
Place the iPod in recovery mode and then restore via iTunes on your syncing computer.. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
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