I can't connect to iTunes Store any more.
When I run diagnostics it shows I am connected to the internet but that "Secure link to iTunes Store failed."
I found the solution from birgitfromwittgenstein posted back in October of 2011 and it works.
birgitfromwittgenstein
Re: iTunes could not connect to the iTunes Store
Oct 15, 2011 11:29 AM (in response to venkateswarlu)
Hi, this had helps me:
go to Start -> programs -> assessoires -> right click on command prompt - using as administrator
then type in:
netsh winsock reset
All your problems are going away.
Similar Messages
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I can not connect to iTunes store, any suggestions?
A window popped up asking me to type in my Apple ID password to get downloads, but it was showing an old username/email address. When I went to Settings/App Store to change it all I get is "Can not connect to iTunes". Any suggestions on what to do?
I tried turning off and back on, I was connected to my laptop for power and I was on WiFi.Apparently when I updated my software this morning it logged me off my Wifi for some reason (even though the wifi icon at the top of the screen indicated it was using it), I logged back in and could connect.
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HT1689 I can't access the iTunes store any more. Does anyone have any ideas what I can do?
I have never had any issues going to the iTunes store from my account. Now, all of a sudden, it just says it's loading but never does. Not sure what's going on. Any help would be much appreciated.
Welcome to the Apple Community.
The following article(s) may help you.
Can't connect to the iTunes Store -
I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!Hello phonphon,
We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
I can buy new apps but I can't update any - it says it can't connect to iTunes store! Please help!!! I've tried the whole changing the date thing and that didn't work
Try:
Can't connect to the iTunes Store -
I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.
Hi there bigyellowdigger!
I have an article here that can help you troubleshoot this issue with your connection to the iTunes Store. That article can be found right here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
ibooks will not open the featured page on my ipad and gives an error message that it can't connect to iTunes Store, despite the other tabs working. I have signed out and back in again I have restarted neither worked . What else can I do?
Hello Tm115,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Best of luck,
Mario -
At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store & iTunes just on iPod Face to an error: can not connect to iTunes Store. (Setting... itunes & app store)What's wrong? My apple Id is working on my MacBook Pro as well. And it was working on this iPod before resetting . Just after resetting I can not connect to App Store & iTunes and I can not instal any app even free apps
Try
Can't connect to the iTunes Store -
Why I can't connect to iTunes store
Every time I try to update something in my iPad can't connect to iTunes store. I key in all my passwords and change my passwords is still not working. Any reason why is message always show up.
Kevin,
We've all been there before. Fortunately, there are some steps we can take to troubleshoot. First off, let's verify that you can connect to the internet from your iPad in the first place:
Open Safari and type www.apple.com. Does the website load? If not, go to Settings>Wi-Fi and select your preferred network. If you prefer to use 3G or 4G data, make sure you've connected that instead. Try bringing up Safari again and verifying the website loads. If not, you'll need to contact AppleCare Support for further troubleshooting.
If you're able to connect to the Internet, but are unable to connect to the iTunes Store, make sure you can do the same from another device on the network (i.e. Computer, iPhone, iPod Touch, etc.) If no other device can access the iTunes Store, it could be a port setting or firewall issue with your network. However, if it's isolated to your iPad alone, the App might need reset. Try this:
1. Log out of your account by going to Settings>Store
2. Quit the iTunes Multitasking Session by rapidly double-pressing the Home button, holding your finger down on the iTunes icon until it giggles, then selecting the red minus sign. Press the Home button again to return to the home screen.
3. Go back into the Store (Settings>Store) and sign back into your Account.
4. Bring up iTunes and attempt your purchase again.
If none of these steps help, I would contact AppleCare directly as it could be a software defect that iTunes support could cure. Calling AppleCare first would allow them to determine if there aren't any hardware defects, prior to forwarding your case to iTunes support. -They are very fast in resolving any issues and I've had nothing but good experiences with them in the past.
I truly hope this helps! Good luck! -
I can't connect to iTune Store nor to radios, with the aid of iTune,check for updates, these last two from aid, but if you communicate with support.Please the answers in spanish.
Back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
8.8.8.8
8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. Any difference?
Notes:
1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.
2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist. -
TS3694 Error message in App Store saying "Can not connect to iTunes Store"?
Just started using my iPad 3 that I just recieved for my birthday a few days ago. Last night went to download a new App from the App store, which was free. After hitting the "free" button and continuing on and hitting the "download App" button I received an error message saying "Can Not connect to iTunes Store" and the word "OK" under that to make it go away. I continued on with other games to see if it was just an issue with that one but no matter what i hit it says that same error message. I spent hours on the phone with Apple Support only to have the gentlemen have me save everything on my iPad onto my iTunes on my PC and then start to Restore to Factory setting and then was told if had any issues to call them back. I left the room for about 5 min. only to come back to have an error message saying "The ipad could not be restored, an unknown error occurred (3014). I was just wondering if anyone else is having any issues similiar to mine. Please advise. My next step is to call back up and ask to speak to a Support Specialist the gentlemen said..once it goes to the "restore" point regular tech support can not help he explained.. Just frustrated after spending over 1 1/2 hrs on the phone to have gotten nowhere and now have to call back and start again with something brand new.. I just think i got a lemon!!
This what Apple's iTunes specific error codes support article says about that particular error.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
Can't connect to iTunes Store after Vista SP2 upgrade
Network connection OK & functioning. All other apps can connect to the internet. windows firewall has itunes and bonjour enabled. Flushed DNS. Upgraded to iTunes 8.2 and was able to connect to itune stores. Upgraded to Vista SP2 today and cannot connect to itunes store. Any ideas??
Itune Diag Summary:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite P205
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2AA898C8821C918D
Current user is not an administrator.
The current local date and time is 2009-06-09 19:11:20.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {173069C1-D899-4D3E-88E1-DC7BE3560769}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jun 09 18:45:04 2009
Lease Expires: Tue Jun 16 18:45:04 2009
DNS Servers: 192.168.0.1
192.168.0.1
Adapter Name: {31DACFDD-8FC3-4A3D-BBCB-319A60DA357C}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be made.
Last successful store access was 2009-06-09 14:34:29.Fixed it. I had both windows firewall and Kaspersky firewall tuned off. Turned Kaspersky ON and confirm iTunes was allowed. Can now connect to itunes Store!! STRANGE. It won't connect with all firewalls turned OFF???
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Whenever I buy something in game, it says that " can not connect to itunes store". Why???? I fill all my payment information in app Store, bt I couldnt buy any thing. Why???
Additonally, at this point I really want to talk to someone who cares about how a customer like I might feel in such a situation and when I call corporate would like to talk to someone who is interested in hearing my input as it really sucks to think I really don't feel like going to the store anymore and would rather just buy stuff on amazon or newegg these days instead;/ When I know how much i used to enjoy going into the store and getting friendly with kind staff who worked with me to get the best deal on the items I got--perhaps this was because it was at a more desperate time when Best Buys fate as a company was more precarious prior to price matching taking origin. Also, on an aside, would like to add that obviously there is always the one or two people who go out of their way to make sure you have an excellent expeirenece so I am not trying to make any sweeping generalizations here. In fact, I find the forum contributors to be among the most kind and helpful, but that might be because they don't have to deal with the now seemingly dreaded "pricematch" epidemic;D
-
can not connect the iTunes Store, since the last update 2 weeks ago, iOS 6.1.2 has stopped working, help me, please ....
Ok, I am having literally identical issues with Marathon Max.
I try to connect, and it says, "Itunes could not connect to the itunes store, Make sure your network connection is active and try again." I have contacted my ISP, and they ran a full check, and sayed I should be able to connect to pretty much all websites. I did the whole "ipconfig" thing and that was no help. I also tried the "msconfig" thing, and it sayed it did not recognize it as any kind of command, internal or external command or operable program or batch file. Whats strange is I can connect from another computer just fine, but when offered to upgrade itunes I declined for fear of the same thing happpening. I am tempted to just upgrade it and thus demonstrate that itunes has a flaw in their upgrade. I will save this computers diagnostics, and the other one's too, before and after the upgrade. I look forward to sending more feedback regarding this matter -
Sometimes can't connect to iTunes Store on iPad
HI,
for some reason, when I search the App Store on my iPad Air, sometimes it's fine and other times it just sits at a blank white screen the says ,can't connect to iTunes Store.
ive tried doing the time trick, by changeling the date to a few years in advance, then setting auto date back on. But this didn't work.
any help or ideas Pls.
thanksThe Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can’t connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
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