I can't connect to itunes via my computer - the error I am receiving is: Itunes cannot connect to the store. The network connection was refused. I am on the internet and I know that is working. Please help.

I can't connec to itunes but my internet is working fine

SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

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How do I back up the music and apps etc. I restored my computer and I reinstalled iTunes, I was told something about a terminal command line, what does that mean? Please help

How do I back up the music and apps etc. I restored my computer and I reinstalled iTunes, I was told something about a terminal command line, what does that mean? Please help

- Transfer iTunes purchases to the computer by:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer any other music by using a third-party program like one of those discussed here:
Copy music
- Connect the iPod to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup. The restore will also update the iOS.
Note that the backup that iTunes makes does not include synced media like apps and music
Are you sure you have a 3G iPod? A 1G iPod can only go to iOS 3.1.3
See:
Identifying iPod models

My ipod touch 5th gen. 16gb ios 8.1.2 wont turn on, i press the power button and nothing happens, and my home button doesnt work, PLEASE HELP ME OUT!!!

My ipod touch 5th gen. 16gb ios 8.1.2 wont turn on, i press the power button and nothing happens, and my home button doesnt work, PLEASE HELP ME OUT!!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT4859 I have the error message "Not enough storage. Cannot backup, not enough backup space in ICloud . . . ", but now the "close" and "settings" buttons don't respond and I cant get the IPad to open so I can go change settings. What do I do?

I have the error message "Not enough storage. Cannot backup, not enough backup space in ICloud . . . ", but now the "close" and "settings" buttons don't respond and I cant get the IPad to open so I can go change settings. What do I do?

For a "hard" restart of your iPad just press the home and power button at the same time and hold it for at least 10-15 sec. until it restarts.

I was receiving and sending my emails perfectly, now nothing gets downloaded? It checks for new emails but do not find anything and I know there is. Please help

I was receiving and sending my emails perfectly, now nothing gets downloaded? It checks for new emails but do not find anything and I know there is. Please help

Oh, the irony of referring to yourself as "myklthebrain". Make an appointment, at the nearest Apple store, with an Apple Genius, and hope that (s)he can sort it out.

I purchased i phone 5 from usa and now it's not working please help me out

Due to the craze i have over i phone 5 i purchased it online through e bay, actually i need a cdma phone as its not avaliable in india i have ordered it online and i got it in june from then my problems started i am not able to use it, I contacted the seller but it's of no use, I contacted the sprint network people today and they said the phone is active and asked me to consult apple india so please help me sir doing me the favor,really out of my innocence i have purchased it.

There is no CDMA network in India - it does not exist and is only in the US which is what the Sprint and Verizon phones are.
If you purchased a CDMA US phone, then it is very unlikley that it will ever work in India. It definitely won't work on CDMA network as they don't exist in India - end of.
Not sure if the CDMA iPhone 5 has a sim card tray - if so, then insert an Indian sim card into it and you then should be able to use the phone with an Indian carrier. CDMA iPhone 5's should have sim card trays that are unlocked. If so, the phone should work in India, but other than that, you may be saddled with a phone that you can't use.
If you purchased it on e-bay, then it is buyer beware and go and file a claim with E-Bay for misselling and return the phone.
Other than that, this is a public user forum and Apple will not here you here.
You need to contact Apple directly.

Wifi issue: I can not connect to wifi because when enter my wifi password it shows (Incorrect password) though I'm sure its not incorrect. I changed my password and tried again and again but its not working please help?

my device is iPhone 4s iOS 6.0.1

Make sure you select the correct encryption before you put the password in.

I've paid for a tv series but every time I try to download an episode ITunes says that Its unable to download please delete any photos and videos! I have no photos or videos and I've deleted all my apps and it's still not working please help?

Can anyone help me please?

You probably have other things on the iPad that are taking up a lot of space.
What you'll want to do is connect the iPad to your computer and select it on the sidebar in iTunes. It will show you a bar along the bottom that tells you what is taking up space.
TV shows can fill up the space pretty quickly, but you should be good with even a 16GB iPad 2 if you can see what might be taking up the space.
Post here what the bar says and we might be able to figure it out if it isn't something you figure out with that information.
As an example, let's say that it says Photos is taking up 15GB, then you would go to the Photos tab and disable syncing of them altogether, or limit what it syncs. The same would be the case for any of the other stuff that takes up space.

HT4972 i have an ipad version 5.1.1 and my ibooks no longer works. please help there are pdf docs i would like to read

I have an ipad, version 5.1.1 and ibooks no longer works, i have followed advice re restarting etc but no joy. is there a way i can send the contents somewhere and retieve them especially pdf's? i have synced with itunes and they are not accessible with my laptop. any advice would be gratefully recieved.

The latest version of iBooks in the App Store will not work with iOS 5.1.1.
However, you can download a compatible version of iBooks onto your iPad as shown here:
http://support.apple.com/kb/HT5919

Computer restarted and now iPod won't work, please help!

I've been using my iPod shuffle since September, and there have been no problems, I updated it with the newest software and everything. Then today, I was changing the songs on it, and right in the middle of updating, my computer shut off and restarted. Now my iPod will not work, and iTunes won't restore it (it keeps saying an unknown error occurred (1415)). How can I get my iPod to start working again?

Follow the instructions in this article if you haven't already done so.
(19910)

HT1766 How can I get more room for my movies, I rented a movie to watch say I don't have enough room...I have gotten rid almost all games and other sites ....please help

I did get more room in iCloud how do I transfer..With my music I have music icon then iTunes and Amazon ...how do I do this

Go step by step and check.
1. Start up in Safe Mode.
    http://support.apple.com/kb/PH11212
2. Backup your computer.
3. Empty Trash.
   http://support.apple.com/kb/PH13806
4. Disk space / Time Machine / Local Snapshots
Local backups
   http://support.apple.com/kb/ht4878
5. Delete old iOS Devices Backup.
    iTunes > Preferences > Devices
    Highlight the old Backups , press “Delete Backup” and then “OK”.
    http://support.apple.com/kb/HT4946?viewlocale=en_US&locale=en_US
6. Re-index Macintosh HD.
    This will take a while. Wait until it is finished.
    System Preferences > Spotlight > Privacy
    http://support.apple.com/kb/ht2409
7.Try OmniDiskSweeper. This will show the storage size details of the items.
   https://www.omnigroup.com/more
   Select Macintosh HD and click “Sweep Selected Drive” at the bottom.
   Be careful. Delete only the files that can be safely deleted. If you are not sure about any file, don’t touch it.
8. Move iTunes, iPhoto and iMovie media folders to an external drive.
    iTunes
    http://support.apple.com/en-us/HT201562
    iPhoto
    http://support.apple.com/kb/PH2506
    iMovie
    http://support.apple.com/kb/ph2289
Can you run EtreCheck and post the report here please?
EtreCheck: https://discussions.apple.com/docs/DOC-6173

I have the new 5s and my fingerprints don't work - please help.

Hi - I have entered different fingers for my fingerprint and they don't work - what is up with this - thank you for your help
I thought this phone was suppose to make your life easier. thanks

Peggy206
1. Try to delete and then re-add the fingerprint. Things to consider is make sure your finger is dry from any liquid or moisture. Also try to clean off the touch id sensor with a soft cloth and rescan your fingerprint.
2. Try to reset your settings and then go to settings-general-touch id and passcode and re-add your finger print. When you add the fingerprint make sure that you don't move it around too much until the first part of scanning your fingerprint is done. Then in the second part of the scan is where you wanna move the finger around.
Hope this help! I have my iPhone 5S and it does help when the fingerprint sensor is working.

I have a desktop iMac that has been running very slowly lately. I turned off the computer yesterday to initiate a restart and when it came on, the screen was all white and has stayed that way. Please help!

I have a desktop iMac that has been running very slow lately. I turned off the power yesterday, thinking a restart may help. When I turned the power back on, the screen turned white and stayed white. Any ideas???

Welcome to Apple Communities
http://support.apple.com/kb/TS2570

HT201269 I recently aquired a new iphone 4s because my old one broke. I backed it up on my itunes but now it wont give me the option of using the phone, it just says connect to itunes. I have synced it several times now and dont know what to do, please he

I recently aquired a new iphone 4s because my old one broke. I backed it up on my itunes but now it wont give me the option of using the phone, it just says connect to itunes. I have synced it several times now and dont know what to do, please help me!!

I recently created a new apple ID
Bad idea.
Content bought with an Apple ID is forever associated with that Apple ID. Apple will not transfer content from one Apple ID to another and Apple will not merge Apple IDs. Unless you are prepared to forfeit all the previously purchased content and buy it all again with the new Apple ID, you will need to maintain the old ID to update and redownload your content.

How can I fix the problem when I can't completely erase find my iphone from my mac? It says "pending erasa find my iphone until your iphone connect to the internet". My iphone already connected to the internet and it still doesn't work. Anyone have idea?

Actually I want to restore my iphone from my mac but I can't because it says "go to icloud settings on your iphone and turn off find my iphone before restore your iphone". Then, I go to icloud.com and erase find my iphone. But I still can't restore my iphone because it says pending to erase your iphone until your iphone connected to the internet. My iphone already connected to the internet and it still says pending. Please help me to fix this problem because I need to restore my iphone.

Hello rxander21,
Force your iPhone into recovery-mode and then you can use iTunes to restore it.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I can't connect to itunes via my computer - the error I am receiving is: Itunes cannot connect to the store. The network connection was refused. I am on the internet and I know that is working. Please help.

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