I can't connect to Mac APP Store with my apple Id

i have a message "your computer cannot be verified" please contact Assistance

1. Delete the file Macintosh HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
2. Reboot
3. Sign in to the app store.

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I can't connect to the app store with my iPad

I can't connect to the App Store with my iPad. The App Store icon is displaying 3 updates available but when I click on the icon I can't connect.

HaiTan --
We're all other Apple customers here, helping each find solutions. So we can't fix it.
But try again tomorrow. All Apple servers are undergoing a huge number of hits. I think tomorrow or even the next day, all upgrade, update, and activation servers will be in better shape, as well as the App Store.
Any time millions of people want to do exactly the same thing online, there's always trouble, LOL.

TS1368 I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).

I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).

I have the same problem with my 3rd gen Apple TV. I can preview iTunes movies, stream from my Mac, Airplay from my other devices but I cannot rent a movie on iTunes. Every time I try I get "Can't connect to ITunes" and "Unable to sign in". Had technical support review the problem over the phone and they agreed to send me a new one. Same problem. Interestingly enough my 2nd gen Apple TV works just fine.

Can't connect to Mac App Store after upgrade to OSX 10.9

After upgrading to Mavericks, I cannot log into the Mac App store to update/purchase the apps on my MacBook Pro with Retina. I have two Apple ID's. With one I can connect to the Mac App Store. When I use the other ID it just hangs at the login box and does nothing. I need to use both ID's as I have software updates for both. Thanks for your assistance.

After upgrading to Mavericks, I cannot log into the Mac App store to update/purchase the apps on my MacBook Pro with Retina. I have two Apple ID's. With one I can connect to the Mac App Store. When I use the other ID it just hangs at the login box and does nothing. I need to use both ID's as I have software updates for both. Thanks for your assistance.

Can not connect to mac app store

I recently upgraded to Mountain Lion on my early 2008 MacBook Pro. Now, each time I go to the App Store, it either displays can not connect to the Mac App Store, or if it does, the store is very slow and I can not download any apps. I'm not sure why this is happening. Any thoughts?

Hey sanchocan,
If you find that you are unable to connect to the Mac App Store, I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store - Apple Support
Specifically the sections titled Troubleshoot issues on a Mac and Learn more.
Thanks for using Apple Support Communities.
Be well,
Brett L

Can't connect to Mac App Store

I dumped my app store app by mistake, how do I replace it?

I was having this same issue.
After upgrading my early 2010 iMac to Mountain Lion, I found several issues. I couldn't connect to the app store, finder kept freezing and would require relaunch, could not connect to itunes, safari crashed upon every attempt to use, etc. So I attempted to update my software, yet with the app store failing to function, I couldn't.
I verified and repaired my disk and permissions through the disk utility.
Yet I still could not connect to the app store or itunes. I found it referenced somewhere that Keychain First Aid could potentially resolve the issue. That has thus far resolved the issue for me.
Applications > Utilities > Keychain Access
In the menu, under Keychain Access, select Keychain First Aid.
Verify, and then repair.
Hope this helps!

How do i buy an app on the mac app store with my apple account balance?

when i try to buy an ap it tries to get my credit card info. i dont want to use a credit card because ive already got alot on my acount balance and just recently when i bought my mac yesterday they gave me a free student 65£ voucher.

Hi there,
Sometimes, you need to enter Credit Card info, even if you are using account balence. Make sure you sign-in to your account on the mac app store, or enter your Apple ID in System Preferences under Users and Groups.
Also make sure you have redeemed that code.
Nathan

Mac App Store update: right Apple ID but wrong user account

My Mac App Store updates get associated to the wrong user account but the correct Apple ID.
I live in Germany and have an iMac and a MacBook Pro, both purchased under Snow Leopard and now running Lion 10.7.2. Just after upgrading to Lion I "purchased" a free App (BibleReader 5.0.0). This morning I logged into my wife's user account on the MacBook Pro, and the App Store icon flagged an update. I switched to my user account and was surprised to see that the update wasn't flagged there. By listing my purchases I did suceed in finding an "update" button for BibleReader, but pressing it resulted in a (German) error message whch translates as "An update is available for another account. Please log in with the account you used to purchase the App". But that is what I had just done.
Intrigued I went back to my wife's user account. By logging onto the Mac App Store with my Apple ID from my wife's user account I did manage to update the app. Later at work I got the same error message on the iMac. But this time the only other user account on the machine belongs to Computing Services: I don't have their password and I ought not to use admin rights to gain access to their account. So I can't perform the upgrade on the iMac.
All family iTunes / App Store purchases are via my main Apple ID. My wife's user account on the MacBook Pro only exists so that I can manually synchronise our iCloud address books (she has an iPad).
Any ideas?

Welcome to the Apple Support Communities
All the applications you purchase on the App Store are registered to your Apple ID, so you have to use your Apple ID to update them, or you have to purchase those applications again using the Apple ID they are using on that computer, so they will be able to update them

Can't Update or connect to Mac App Store !

Hey Guys,
I have the following Problem, i can't use the software update function anymore, because it always says: Software Update can't search for updates because of a Problem. It can't connect to the update server. When i use the network diagnose it says the internet works , very weird. Well, before i moved to Austria from Germany it worked. So has anybody an idea what could be the problem ?
Greetz Mike

You must sign in to the App Store with the Apple ID you used to install the app. If you don't recognize the ID, see below.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test.

Can not connect to the app store

Hi all,
I hope one will be able to give me more help than the apple support team.
I've installed the update on my two computers.
On the IMac it is working fine in several account.
On my MacBook Pro, the app is stuck on"Can not connect to the app store".
I've tried the suggestions of the help menu, and from some discussions. I even reinstalled the ocmbo update.
Nothing happens.
If somebody has some clue?
Thanks in advance.
arno

HI and welcome...
Download and install the v10.6.6 combo update available here.
http://support.apple.com/kb/DL1349
Then repair permissions.
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. As long as you see, "Permissions Repair Complete" when it's finished... you're done.
If you see any warnings re: SUID messages, they can be safely ignored, information here: http://support.apple.com/kb/TS1448?viewlocale=en_US 
Carolyn

Since upgrading to yosemite, I can't connect to the app store (or icloud).

I have a Macbook air, early 2014.
Since upgrading to Yosemite, can't connect to the App Store (Message: Your device or computer could not be verified. Contact support for assistance. ) or to iCloud ( You can’t sign in at this time. Try signing in again.).
I have another Macbook air (late 2013) running mavericks that is connecting without any problem. I can also login in two different iPads (iOS 8), one iPhone (iOS 8) and in icloud.com.
Have spent more than one hour with support on the phone. Tried safe boot, login with a different apple id, reseting pram, running disk utility... No success.
I could upgrade to Yosemite 10.10.1 by restarting without the need to insert the apple id, so I am with the latest version running. Still no success.
Any ideas ?
Many thanks,
Alysson

If you haven't already done so, please connect to a different network, such as a public hotspot, and test. Otherwise, see below.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

My new iPhone 4S can't connect to iTunes, App Store or iBooks via Wi-Fi. Works with 3G network. How to fix this?

My new iPhone 4S (week old) can't connect to iTunes, App Store or iBooks via Wi-Fi (and some other apps e.g. Hollister – but most of the other apps like Safari or ebay work fine). There is no problem with those apps loading via 3G network. When I turn off the wi-fi, it runs over 3G and i can access App store without any problem. When i turn off the 3G network and turn the Wi-Fi on, those apps like App Store won't work, other apps work fine. When i turn on both Wi-Fi and 3G, the App store (and so on) is also not working, other apps are.
I also found out that when the Wi-fi is on and I sign out my apple ID, the App store starts working! But when I log in again, it will imediatelly stop working. I've tried logging in with others apple IDs, still with the same result. There is no problem with my apple ID account, because it works on my iPad, even via Wi-Fi.
When i first set up my iPhone, there were no complications using App store ia Wi-fi with exactly the same account. I don't know if it has anything to do with it, but this problem started when i logged in with my UK account and then wanted to log back in with my Czech account.
I tried turning it off, hard reset and deleting my iPhone several time (even without back up). Nothing worked since then.
Does anyone have any idea how to fix this?
I would really appreciate ANY help. This porblem is driving me crazy!

I am also having the same issue. Please help!

I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore.Nothing will load unter the features or charts tab. Any Suggestions?

I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore. Nothing will load unter the features or charts tab so i cant download any apps. Purchased and updates tab loads fine. Any suggestions?

You would get better response from the iTunes community forum.
Have a nice day!

Can't connect to the App store, iTunes and software update with MBP 13

Hi,
I have a MBP 13 from 2011 and I have a really annoying problem with connecting it to the App Store, iTunes and the software update. It claims that I have no internet/wifi/network, although I clearly have it since I am watching series through Netflix and are on Facebook at the same time. So naturally I started to look in to the firewall and it works fine, since it does not and has never blocked any other Apple products/programs. So I continued looking everywhere in the computer, found nothing. And finally I decided to re-install the MBP and I still cannot connect to neither of these programs.
I feel that it is really unnecessary to hand the MBP in for service for a problem like this, so I was wondering if there is someone out there who has a solution to this problem? Beacue , as I mentioned earlier, my internet/wifi is working perfectly with everything else, so I really do not understand why App Store, iTunes and the software update does not work.

Hello there, Victoria Nisoho.
The following Knowledge Base article should be of use for your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

I have a MacBook with OS X 10.5.8 and I purchased a Mtn Lion OS up grade and it keeps telling me to install via the Mac App Store, but I can't get the Mac App Store installed on the MacBook it wants at least 10.6.6 so I seem to be stuck . Help

I have a MacBook with OS X 10.5.8 and I purchased a Mtn Lion OS up grade and it keeps telling me to install via the Mac App Store, but I can't get the Mac App Store installed on the MacBook it wants at least 10.6.6 so I seem to be stuck . Help

ChuckPhilyaw wrote:
I have a MacBook with OS X 10.5.8 ...
The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs > http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After the Successful Install, run Software Update to get the latest updates for Snow Leopard and iTunes.
Be sure to make a Backup of your Current System Before Upgrading...

I can't connect to Mac APP Store with my apple Id

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