I can't connect to the music store

every time i try to connect to the music store i get an error message that says, "iTunes could not connect to the music store. An unknown error has occured (-9812).
Make sure you network connection is active and try again."
my network connection is fine and it won't let me connect. What can i do?

It may have nothing at all to do with your internet connection, as you know!
1. Right click on "iTUNES SETUP". If it is in this menu, select "unblock." If it is not in the right-click menu, go on to PROPERTIES and search through the tabs or advanced settings for "unblock" and click on OK.
2. Go back to iTunes Setup and double-click. When prompted with the choice, select REPAIR. Finish and restart the computer.
3. Go back into iTunes and try to connect to the Music Store. Most likely you will be prompted to ACTIVATE THIS COMPUTER. Go through that and voila!
Hope this helps! If not try searching Apple Discussions using "itunes and windows xp" for other suggestions.

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IF YOU CAN'T CONNECT TO THE MUSIC STORE WITH ITUNS5.0.1

IF YOU CAN'T CONNECT TO THE MUSIC STORE WITH ITUNES5.0.1 TYR GOING TO THE DOWNLOAD SECTION ABOVE GO TO PAGE 2 AND DOWNLOAD BONJOUR AS A STANDALONE IT WORKED FOR ME. BEFORE NOW ALL I GOT WAS NETWORK HAD TIMED OUT.AFTER I DOWNLOADED BONJOUR IT WORKS FINE NOW SEE IF THIS HELPS ANYBODY ELSE.

What kind of advise is this, call up Nokia Contact Centre? They can not fix the most simplest problem and the customer service just lacks big time. I spent 3 days trying to get my OVI Music fixed! The best is they don't know what they hell is going on. I even explained in so much detail what is happening with my account and all they recommend is try logging in after 30mins - 1 hour (what on earth do they do at their end just press some keyboard buttons like they doing something?)
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Can't connect to the music store - tried most everything - help!

When I try to connect, itunes says it can't and asks me to check my internet connection. Same thing happens when I click on check for updates. Radio works fine. When I put a music CD in my PC, itunes gets the CD info. FYI, Quicktime won't go to update site or bring up launch video. Says that sever is unavailable.
My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All windows and HP software and firmware are up to date. All other communications work fine.
Here is everything I tried:
Disabled Viruscan, Disabled Zone Alarm, checked that XP firewall was disabled. Connected directly to my cable modem (Cox is the ISP). I don't use a proxy server and checked to make sure none was configured
Used MSCONFIG to disable everything but itunehelper and qttask (left all Microsoft services running) - still couldn't connect.
Called Cox and asked if they blocked any ports. They explicitly said that iTunes does not use any ports they restrict.
I uninstalled and installed itunes and quicktime about 10 times, in all combinations. I even used the stand alone version of quicktime - no change. I made sure all privacy, virus and firewall programs were disabled when I uninstalled in installed - still can't connect.
I am able to see the html script when I go to itunes.com/version.xml. I can ping phobos.apple.com and dns reports the IP address as 69.44.123.17. I can ping that address. I have upgraded to the latest itunes of 6.04 (my ipod came with 6.02). My ipod connects fine to itunes and gets the music I have loaded from CD's.
I even tried turning on UPnP in XP. This made no change. I can see packet activity when I try to go the the music store, or when I click on check for upgrades - but I can never connect. My PC appears to be authorized, as I have the option to unauthorize - but I can't do this because I can't connect.
FYI - my daughter's laptop can connect to the music store. She is running the same OS and version of itunes. I set that system up and it is no different from my desktop.
I've exhausted my PC knowlege. Anything I missed?
Any help would be appreciated.

When I try to connect, itunes says it can't and asks
me to check my internet connection. Same thing
happens when I click on check for updates. Radio
works fine. When I put a music CD in my PC, itunes
gets the CD info. FYI, Quicktime won't go to update
site or bring up launch video. Says that sever is
unavailable.
My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All
windows and HP software and firmware are up to date.
All other communications work fine.
Here is everything I tried:
Disabled Viruscan, Disabled Zone Alarm, checked that
XP firewall was disabled. Connected directly to my
cable modem (Cox is the ISP). I don't use a proxy
server and checked to make sure none was configured
Used MSCONFIG to disable everything but itunehelper
and qttask (left all Microsoft services running) -
still couldn't connect.
Called Cox and asked if they blocked any ports. They
explicitly said that iTunes does not use any ports
they restrict.
I uninstalled and installed itunes and quicktime
about 10 times, in all combinations. I even used the
stand alone version of quicktime - no change. I made
sure all privacy, virus and firewall programs were
disabled when I uninstalled in installed - still
can't connect.
I am able to see the html script when I go to
itunes.com/version.xml. I can ping phobos.apple.com
and dns reports the IP address as 69.44.123.17. I
can ping that address. I have upgraded to the latest
itunes of 6.04 (my ipod came with 6.02). My ipod
connects fine to itunes and gets the music I have
loaded from CD's.
I even tried turning on UPnP in XP. This made no
change. I can see packet activity when I try to go
the the music store, or when I click on check for
upgrades - but I can never connect. My PC appears to
be authorized, as I have the option to unauthorize -
but I can't do this because I can't connect.
FYI - my daughter's laptop can connect to the music
store. She is running the same OS and version of
itunes. I set that system up and it is no different
from my desktop.
I've exhausted my PC knowlege. Anything I missed?
Any help would be appreciated.
I have the same problem. If you ever find out why-could you tell me???

Help - I can't connect to the Music Store anymore

Today I have had the message "iTunes could not connect to the Music Store. The network connection was reset." This was after it tried for a few minutes. Everything else - playlists, accessing Gracenote CDDB for CDs, playing my songs - seems to be working fine. (It's iTunes 6.0.4).
It's seems to be suggesting I have an internet connection problem, but I don't! Safari, Mail, limewire, they're all working fine.
It all happened after I pressed the 'See All' arrow next to the 'Just For You' selection on the front page (which I've never tried before). Earlier today I had a problem with one CD which wouldn't read one track properly which meant I had to 'force quit' iTunes, but I was able to access the Music Store when I relaunched, or at least the front page anyway.
Since then I have repaired permissions, restarted, but the problem is still there. I have tried other user accounts and the problem is in all accounts. I have had a look in /Library for Preferences or Application Support folders at the System level that might be the problem, but there aren't any. What do I do now - reinstall iTunes 6 (if I still have the DVD)? What happens to all my playlists and songs and purchases and previews etc if I do that?
iMac G5 17" 1.5Gb RAM Mac OS X (10.4.9)

Ok, this is an update and then I'm going off to bed, so if anyone has any bright ideas I will see them first thing.
I now wonder if limewire may be the problem, even though it is 'listening' currently on port 33782 which is nowhere near to iTunes or anything else for OS X. Why? Because up until today, I could only connect to limewire during the daytime - evenings and weekends it wouldn't connect and discussion forums suggest that tiscali (my ISP) is one of the worst offenders for blocking UDP traffic at peak times and may be specifically targeting limewire. Today, when I have had the problem with iTunes Music Store, I have been able to connect to limewire all day and all evening, no problems.
However the problem with this theory is that when I could connect previously to limewire only during the day, I could still connect to the Music Store as well at the same time. So it may be irrelevant.
I have checked everything else from the article - the discussion boards, keychain access, firewall, it all checks out. So if anyone has any ideas about this, I'd be very happy.
iMac G5 17" 1.5Gb RAM Mac OS X (10.4.9)

ITunes can't connect to the music store or updates.

I've never had this trouble before, and iTunes 7 has worked great for me until now. All of my other programs work fine and my internet connection is working great, but iTune can't connect at all! It worked perfectly until recently, I haven't changed versions or anything. This is confusing so if you have any advice it would be appreciated. Thanks!
Old Windows XP

hey this same thing happened to me and everytime i try and connect to my itunes i get a microsoft error and have to send an error report...but my ipod still charges and i get veryfrustrated cuz i havent been able to update my ipod for a while now... i need help too...<
windows Windows XP Pro

TS1368 I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not su

I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
Thanks
Andy

I've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
I can't figure out why an issue that has kept so many people from purchasing a product has been ignored!

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

I get an error that says can't connect to the itunes store when I search for a specific artist only

Hi all,
When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store". This only happens when I search for music by this band. I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine. But for some reason, it doesn't work with this artist. The band name is July for Kings. Not sure if anyone else has had this issue, but I hope so!
Thanks,
Rick

IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

I can't connect to itunes music store ..

my music store won't work. for a few weeks now i've been getting an error message saying "Itunes could not connect to the Music Store. An unknown error has occured [-3221]." i've redownloaded itunes && the first few times the store worked but now nothing is working.
windows xp Windows XP

It will help if you post details, Alex; iTunes and QuickTime versions, exact Windows version (incuding service packs) , how you connect to the Internet, and exactly what's happening (i.e. you can't get to the iTMS at all, you can get there but tracks won't download, any error messages, etc). It's really difficult to offer much in the way of advice without full information.
And please, stay with this thread; don't post "me too" post in other people's threads. It just makes it very difficult to deal with several people at once. Stick here and I'm sure folks will try to help out.
Regards.

_Unable to connect to the Music Store

After upgrading to iTunes 6.0 I can not access the Music Store. The error message I receive is: "iTunes could not connect to the Music Store. The Music Store is temporarily unavailable. Please try again later."
I have taken the following actions in my attempt to resolve the issue:
- Installed the latest iTunes version 6.0.4.2
- Made sure that all windows updates have been applied.
- Checked proxy settings (I do not use a proxy server)
- Verified that an allow rule was configured in Windows Firewall
- Disabled Windows Firwall
- Disabled my AntiVirus software
- Uninstalled then Reinstalled iTunes 6.0.4.2
- Completely reset TCP/IP winsock settings on my laptop
Other information:
- My internet connection has not changed.
- I was able to connect to the Music Store for at least 1 year before this issue.
- I am having no other issues with iTunes besides not being able to connect.
Any help is greatly appreciated.
Thanks
Compaq Presario 2175 Windows XP Pro
Compaq Presario 2175 Windows XP Pro

I'm another experiencing the same problem. Problems have only appeared recently in last week or two and more since upgrading to the latest itunes version. Have been using the store without problems prior to this and have not made any changes to hardware or system other than auto updates.
I have emialed Itunes support who responded promptly but with the usual advice and information on system requirements and fixes but nothing has worked. It can take 5 minutes plus to access or gives up with a failure message. Surfing the web and other dwonloads are trouble free. I have since wrtten again and they assure me they are looking into the matter. The only thing I have not yet tried is contacting MS or my ISP. It's a complete mystery and frustrating. Will post any further information.
Cheers
Hifi

Need help Please.unable to connect to the music store

I click the song to buy and put in my password.i get this error message.itunes could not connect to the music store. a secure connection could not be established.
check that your computers date and time is correct.then try again.
any help would be appreciated
Thanks
Spaceace08

A BIG thanks to the forum.i can finally download from the music store.The date on my netzo was in the wrong time zone and in internet options SSL3.0 was not checked.i must have a virus or the kids went in and changed things.
Thank you again
Spaceace08

"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College

For those experiencing problems connecting to the Music Stor

I sent the following comments through feedback to Apple:
Since upgrading to iTunes 6 I've lost the ability to connect to the Music Store. I can browse, but I can't buy anything. I get an error message (-9813). I went to discussions to see if I was the only one having this problem, but I see that many people are experienging it.
I went to iTunes support, and followed the troubleshooting steps stated there:
http://www.apple.com/support/itunes/musicstore/connect/
but it didn't work.
I then noticed that not only I wasn't able to connect to ITMS, but the same problem occurred when I tried syncing my computer with my iDisk (Through system preferences), and also when I tried to connect to home page through iPhoto, or when I try to backup to my iDisk (using Backup 3).
I first thought, as many in these discussions, that there is a problem with the Music Store, but I think the problem seems to be .mac related. And more precisely, with port 443, which is the port used for SSL and HTTPS connections.
Speaking of HTTPS, let me tell you that when I try to connect to a HTTPS site, like the Apple store, for example, I get a message stating that Safari doesn't recognize Apple's own certificate to grant access to that page.
I also thought the problem could be with my ISP, but I've been working with it for a long time now and never experienced a problem with it. Everything started happening after upgrading to iTunes 6.
I have no idea how to correct this problem, I believe I'm not the only one.
Juan

Try this
Cannot Access the Internet If Proxy Settings Are Incorrect
for the bar constantly loading, when that happens I click on the button to sign in (looks like an email address).

What is a "browser redirect" ? Why can't I access the music store?

Hi,
I just posted a message about not being able to access the music store. I said reconnect when I mean redirect.
Does anyone know what's going on and why I can't I access the music store? I was able to get on 3 days ago. Thanks to all who can tell me something.
This is REALLY starting to irritate me.
Saradonna

I am also becoming very frustrated. I am new to this forum but after spending the better part of my day off trying to figure out how to make this work I have hit the wall. It strikes me that this should be much easier to access considering that we are looking to spend money. Does apple not want my money? I have tried everything that was recommended in all the sites I have been directed to, to no avail. I am not a computer whiz, so I need specific and simple answers as to how to fix this. I have never been able to access the music store, and each time I try I get the white screen, and a perpetual connection bar. I then have to close iTunes, and reboot my computer to be able to access it again. HELP ME PLEASE!!!
hp Windows XP service pack 2

Itunes won't connect to the music store

my itunes will not connect to the music store. i have re-installed itunes, and followed the instructions here: http://docs.info.apple.com/article.html?artnum=304084 but nothing has worked so far. in addition to that, itunes won't recognize the names and tracks of any of me cds that i try to upload to my itunes library. i am on a college campus and can see all of the people on my shared network and listen to music so i have no idea what the problem is. it hasen't worked since sunday night.

my school limited the bandwidth and itunes timed out by the time it would ever connect...

I can't connect to the music store

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