I can't create an email account in Outlook 2013 for my exchange server

Have tried many things on this issue.
I have a new tablet PC running Windows 8. I am able to connect to my Exchange Server account using Windows 8 Mail, no problem but when I have tried to set up an account for Outlook 2013 to connect to the same Exchange Server using exactly the same login
information I cannot get it to connect. I simply get the message that the Exchange Server is unavailable.
I've been able to connect a variety of other devices to the same Exchange Server account without any problem - iPhones, Windows Phone, iPads, etc, etc all without problem. It's just this device and Outlook 2013 seems to be the issue. From checking various
forums seems this is not an isolated issue but I've not been able to find a useful solution so far. Have deleted the user profiles and .ost files, switched off caching etc, all to no avail.
One key difference between the account information required by Windows Mail and Outlook is that in the Windows Mail system I am prompted to enter my domain information. I know this is critical from the information provided to me by our network administration
team but there is nowhere in the Outlook account setup process where I can enter my domain info.
Closest I've been able to get to success is to use the manual account creation process and select the Exchange ActiveSync option - this gets me to the point where I'm prompted for my username and password info but it fails at this step because I am connected
to a local domain (the domain account for the PC) and my user name and password are not accepted. There is nowhere in this login process that I can find where I can enter the correct domain info.
Any ideas on a solution would be very much appreciated - I use Outlook extensively in my work and whilst the Windows 8 Mail system is good, it doesn't have the level of functionality I need.
Many thanks
Wayne.

Have managed to solve this with your help Martina regarding using the domain\username combination.
Here's the solution in detail in case anyone else is having similar problems.
From control panels - select the User Accounts and Family Safety item, then the Mail (Microsoft Outlook 2013) item and then the Email Accounts option.
Select the Email tab and click 'New... button to create a new email account
Choose the standard Email account option in the following form. (Not the 'Manual' option'
Enter your Exchange account details - no alterations necessary here. just your standard details.
As the account verification proceeds you are prompted to again enter your username and password details. In this form, instead of using the top option with your username already populated, click the lower 'Other user' option and enter your domain\username
details. This changes the domain. Enter your password as usual.
I was prompted to do this twice - same each time. Enter domain\username in the username field and usual password
Account is then created.
Open Outlook to complete the process and synchronise data with Exchange.
Hope this is helpful to others - again, many thanks for your assistance Martina.
Wayne.

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Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,
I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".
First I would like to present my network environment, I have 4 physical servers;
The first one is holding the Domain Controller 1, IP@: 192.168.1.10
The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11
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Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
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I am not an expert with exchange at all, but I feel like this should work with little to no configuration, instead I've wasted days on this. Half of the articles I've read don't seem to have solutions, and the other half have solutions that are not working
for me.
I can access OWA and send emails on a client computer through OWA with no problems.
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certificate from digicert etc, and an official internet domain set up, but I don't think either of those things matter in my situation.
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I have a similar setup and also have the same error. Did you find a solution for this?
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EMSMDB.Connect() step of ComplianceOutlookLogonToArchiveRpcCtpProbe/Mailbox Database 0326619395 has failed against BESRVCOTEXCH001 proxying to BESRVCOTEXCH001 for [email protected].
Latency: 00:01:58.0150000
ActivityContext:
Outline: [15] RpcProxy connectivity verification; [117999][FAILED!] EMSMDB.Connect();
Likely root cause: HighLatency
Details:
Error: Error 0x71a (The remote procedure call was cancelled) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall RPC EEInfo is not enabled or there is no error on this thread.
Log: RpcProxy connectivity verification
Task produced output:
- TaskStarted = 8/5/2014 7:47:11 AM
- TaskFinished = 8/5/2014 7:47:11 AM
- ErrorDetails =
- Latency = 00:00:00.0153816
- RpcProxyUrl = https://besrvcotexch001.hq.corp.cotrain.lan/rpc/[email protected]:6001
- ResponseStatusCode = OK
- RequestedRpcProxyAuthenticationTypes = ntlm
- RespondingHttpServer = BESRVCOTEXCH001
- RespondingRpcProxyServer = BESRVCOTEXCH001
- WebHeaderCollection = Persistent-Auth: true
X-DiagInfo: BESRVCOTEXCH001
X-BEServer: BESRVCOTEXCH001
Content-Length: 20
Content-Type: application/rpc
Date: Tue, 05 Aug 2014 05:47:11 GMT
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
RpcProxy connectivity verification completed successfully.
Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 8/5/2014 7:47:11 AM
- TaskFinished = 8/5/2014 7:49:09 AM
- Exc
and
EMSMDB.Connect() step of OutlookRpcCtpProbe/Mailbox Database 0326619395 has failed against BESRVCOTEXCH001 proxying to BESRVCOTEXCH001 for [email protected].
Latency: 00:01:58.0250000
ActivityContext:
Outline: [13] RpcProxy connectivity verification; [118011][FAILED!] EMSMDB.Connect();
Likely root cause: HighLatency
Details:
Error: Error 0x71a (The remote procedure call was cancelled) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall RPC EEInfo is not enabled or there is no error on this thread.
Log: RpcProxy connectivity verification
Task produced output:
- TaskStarted = 8/5/2014 7:23:20 AM
- TaskFinished = 8/5/2014 7:23:20 AM
- ErrorDetails =
- Latency = 00:00:00.0132417
- RpcProxyUrl = https://besrvcotexch001.hq.corp.cotrain.lan/rpc/[email protected]:6001
- ResponseStatusCode = OK
- RequestedRpcProxyAuthenticationTypes = ntlm
- RespondingHttpServer = BESRVCOTEXCH001
- RespondingRpcProxyServer = BESRVCOTEXCH001
- WebHeaderCollection = Persistent-Auth: true
X-DiagInfo: BESRVCOTEXCH001
X-BEServer: BESRVCOTEXCH001
Content-Length: 20
Content-Type: application/rpc
Date: Tue, 05 Aug 2014 05:23:20 GMT
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
RpcProxy connectivity verification completed successfully.
Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 8/5/2014 7:23:20 AM
- TaskFinished = 8/5/2014 7:25:18 AM
- Exc

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Please verify whether this issue occur in OWA.
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2. Please try to re-create profile to refresh the caches.
3. Please also check whether the missing messages in others' folders or subfolders.
I want to know that why you exported to .pst from Outlook 2007 and imported it into Exchange 2013. Did you migrated Exchange server from 2007/2010 to 2013?
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Please correct me if there is any misunderstanding.
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Mavis Huang
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I can't create an email account in Outlook 2013 for my exchange server

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