I can't create or recover an Apple ID.

I'm at a loss. I need to make a corporate purchase from Apples website, using a corporate AmEx. As it is a corporate purchase, I need to make the purchase with my company email, not my personal email. This is a no limit AmEx, and I would be in big trouble if it were attached to my personal email account.
Should be simple to create an Apple ID with my second email address.
If I search for the Apple ID, it says it doesn't exists.
When I try to create it, it says it already exists.
When I try to recover the password, it says it emails me, but doesn't.
If I enter my birthday, it says it is the wrong day.
So, I have spent a couple hours on the phone with support. Several people all say they can't do anything. I have to use the web recovery thing.
So I email [email protected], and get a bounce that they don't offer email support and to call them? Huh? A computer company doesn't offer email support?
I'm at a loss what to do. I must use my company email, and as the domain admin I know that no one else has ever had my email address. And I wish to spend several thousand dollars now, and perhaps $100k over a few years. (my predecessor spent that much)  But Apple seems to be making that very hard.

If you only want the free iPhone/iPod apps, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is apparently critical. This seems to come and go, or only apply to App Stores in specific countries, so you may not see the option for "None" when asked for a payment type.
You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards.

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