I can't dismiss the 'low on ink' error message

Hello all,
I have just refilled an empty 301 cartridge and my HP envy 4502 printer is telling me that I am very low on ink. This is to be expected, however the real issue is that my printer will not allow me to dismiss the error message, even though the mini screen has the option to dismiss it.
I wouldn't mind the error message if I could still print, so my priority is to find out how I can dismiss or disable this feature.
Thank you for your time,
Hayley

Hi Hayley (@Hayleycsck),
Welcome to the HP Forums!
The printer doesn't have the ability to disable the ink notifications on it.
What you can try is removing both cartridges from the printer, closing up the access door, pulling the power cord from the rear for 30 seconds. In that 30 seconds, press and hold the power button to drain all excess power from the machine, and then plug it back in. Wait for the printer to say the cartridges are missing or damaged and then insert the cartridge you didn't refill first. If the printer then changes to say only the one cartridge is missing or damaged try inserting the refilled cartridge again. Does it behave any differently?
If not, you may have to look into getting a genuine HP cartridge as opposed to a refilled one.
Hope this helps, have a great day
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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