I can't download a previous purchase from iTunes

I purchased an album about 6 months ago. It on my ipad but not my phone. When I go to iTunes it Sayers purchased but won't let me download it again. Any ideas? Many thanks for the help

Unhiding it should get it to appear. Try closing the iTunes store app via the phone's taskbar and see if it shows when you re-open it (it may need 'refreshing') : from the home screen (i.e. not with the iTunes store app 'open' on-screen) double-click the home button to bring up the taskbar at the bottom of the screen, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the iTunes app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.

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Can't find my previous purchases from iTunes

I recently had to re-install my iPhone after deactivating it by a mistake. And now I have all the receipts from iTunes of my purchases (in my iCloud inbox) but I can't find them in my libraries on my iPhone and on iTunes installed on the PC.
Where can I find my purchases? There's few things more frustrating than using more money on already purchased music.

iTunes>Right Sidebar>Quick Links>Purchased. On your phone: App Store>Updares>Purchased...iTunes>More>Purchased.

HT201272 Can I still download my previous purchase from my previous country (returning back) without repurchasing it?

Can I still download my previous purchase from my previous country (returning back) without repurchasing it? I'm curious since my purchase of iPhoto has disappeared on my mac, will I be able to get it again without repurchasing?

How are you trying to redownload them e.g. you are using the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes :
If you are in a country where music can be redownloaded then that should let you redownload them from the store.
If they redownload in the same shortened state then you can contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1420 I am trying to authorize my new computer so I can download my previous purchases from the cloud. It says to open iTunes and select Authorize My Computer, but when I open iTunes there is no STORE menu. Can anyone help?

I am trying to "authorize" my new computer so that I can download my previous purchases from the cloud. It says to open iTunes and go to the STORE menu and select AUTHORIZE MY COMPUTER, but when I open iTunes there is no STORE menu. Can anyone help?

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(85933)

HT4539 how can i download a previous purchase to my new computer? I can't find it in my purchased category but they appear as purchased on th ei tune store??

how can i download a previous purchase to my new computer?
I can't find it in my purchased category but they appear as purchased on th ei tune store??

What type of item is it ? What you can re-download will show under the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes. As long as they are still in the store then your apps and ibooks should appear there, and potentially music, films and tv shows (media can't be re-downloaded in all countries) - audiobooks and ringtones are currently one-time only downloads, so they won't appear.
If they don't show then have you still got copies of the items somewhere e.g. on your old computer (copying between computers) or on a backup of your downloads ?

After updating to ISO 7, my ringtones I previously purchased from iTunes is not showing up on my phone

After my phone updated, I can't find my ringtones previously purchased from iTunes...I have looked in iTunes, still have my receipt from where I purchased these ringtones

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "You always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store," (http://support.apple.com/kb/ht2519).

Is there a way to collect previous purchases from itunes when they haven't

I just had to restore my operating system on my mac, but now can't get back the items i've previously purchased from itunes and didn't have space to back up. Is there any way to get these back without purchasing them again.

If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
You might also want to check out this page for future reference: How to back up your media in iTunes

Everytime I try to download a song purchase from itunes I get the error message. 'Unable to Download Song' could not be downloaded at this time. I cannot even sync with itunes on the PC.

Hi guys,
I need some everytime I try to download a song purchase from itunes I get the error message. 'Unable to Download Song' could not be downloaded at this time. I cannot even sync with itunes on the PC.
Kind regards
Ian

One correction, from the icloud I was not able to listed to the entire song. So when you purchased the song if it wasn't downloaded to your library, chances are you have lost your opportunity to listen to it.

How do I authorise download of previous purchases from the cloud to Ipod Nano 6 generation?

How do I authorise the download of previously bought songs (from iTunes) on the Cloud to my iPod Nano 6 generation? I'm getting a message 'You must authorise this computer before you can download your previous purchases'. thanks

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(100307)

HT201272 How can I download ringtones previously purchased?

I purchased various ringtones from the iTunes store now I'm trying to download to my new iPhone and I can't find them. How can I download ringtones previosly purchased in the iTunes store? Thanks

Ringtones are currently a one-time only download from the store. Do you have copies of them in the Tones section of your computer's iTunes library or on your backup of your downloads ? If not, and if they are still in the store, then you could try contacting iTunes Support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Can't Download "Some" Previously Purchased Music

When I go to the quick link on the ITunes store page and begin downloading my previous purchases it locks up on some of the albums/songs listed. Others download very quickly and easily. Why would this be? I know there's a limit to the number of times it can be downloaded but I don't think I've hit it, or is there another way to know?

There isn't a limit to how many times an item can be redownloaded, the only limit is how long the item remains in the store (rights-holders occasionally remove their items) - and some items (audiobooks and ringtones) are one-time only downloads. I had a problem downloading updates to some apps earlier today (my computer's iTunes kept getting stuck on 'processing' some of them so I had to close/re-open iTunes a number of time), so it might be a server issue.

I can't download a previously purchased app

Hi
I am trying to download a previously purchased app in the app store, but when I tap the ltitle cloud icon, it doesn't work.
does anyone have any idea of a fix for this?
thank you

Try these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
If this will not work, best to contact phone support.
http://support.apple.com/kb/HE57

Computer crashed and got a new one, but can't access previous purchases from iTunes.

My PC crashed and I got a Mac, I can't get my old purchases from the iTunes store onto my new computer. Is there a way to get my purchases from the iTunes store on my new computer? It's showing all the songs/videos I bought but I can't access them.

daffydaf2010 wrote:
My PC crashed and I got a Mac...
Welcome to the club
I can't get my old purchases from the iTunes store onto my new computer. Is there a way to get my purchases from the iTunes store on my new computer? It's showing all the songs/videos I bought but I can't access them.
When you purchase content from the iTunes Store it's downloaded to the storage/hard drive of the computer you purchased them on. You should have made a backup like iTunes warns you to do.
However there is some hope, I can instruct you how to recover your content from the hard drive of the dead PC, provided the hard drive ITSELF still mechanically works and if your willing to perhaps spend some money and get your hands a bit dirty.
Recovery option:
I'm going to assume here that the PC is dead, either mechanically or the computer won't boot from the hard drive and you are willing to extract the hard drive from the computer and see if it works to get your data off.
Be gentle, disconnect the power and remove the battery before carefully opening up the PC to remove the drive.
Once you got the drive out there is a powered IDE/SATA to USB adapter for sale online for $20 that you can take that internal hard drive and use it like a external drive to access your files from another Windows machine.
Your attempting to access a Windows NTFS drive from a Mac which can't read it, you need Paragons's NTFS for Mac® OS X software installed on the Mac first before hooking up the NTFS Windows formatted drive.
Once you do that, you should be able to navigate to your Windows/Music folder and transfer the whole iTunes folder directly to the Mac desktop and also recover any other files you need as well.
Good Luck

HT201272 i am trying to download a previous purchase from audiobooks to this computer. I have windows 8.1 which I installed on this computer.

I am trying to redownload a previous purchase from audiobooks to this computer. I purchased it while on windows 7, but now have Windows 8.1. How do I do this?

You cannot redownload audiobooks.

Can I download my old purchases from a different country store.

I'm moving from the US to the UK. I want to know once I change stores and update my billing information would I be able to download my old purchases from the US store? I do have ITunes match if that helps.

No you won't, as well as being tied to the account, content is also tied to the country that it was downloaded in. So before you move here to the UK redownload any item that you might want and take a backup copy of them.
As far as I know you also won't be able to change countries whilst you have iTunes Match active

I can't download a previous purchase from iTunes

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