I can't download anything in the iTunes store.
I can't download any song or music video on iTunes but i can download apps from the app store.
How can i download songs or music video's on iTunes?
My problem is already solved. I created my Apple ID on an iPad 3th gen and my backup was on iCloud. When I purchased my iPhone 5, I restored it with my backup on iCloud. Apparently, there was something wrong in the cloud and I reset my iPhone completely and set it up as a new iPhone. I could download my songs from the 'Purchased' section in iTunes. There was certainly something wrong in the cloud.
Similar Messages
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I havent had any problems with my iPad2 until today. I cannot download anything from the app store or iTunes. Doesn't matter if it's a previously purchased app or a new one. Help???
I just get a message--- after a long wait where the app icon says "waiting" that I can't connect to iTunes.
Wifi signal is strong. All bars.Try these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
If this will not work, best to contact phone support.
http://support.apple.com/kb/HE57 -
My account balance was deleted and now I can't purchase anything from the iTunes Store
I redeemed a $100 gift card about a month ago, used barely any of it and now the balance has been deleted from my account. I added another $40 in gift cards today and still cannot purchase anything from the iTunes Store. A red message pops us telling me to contact iTunes Support. How can I:
1) Recover my account balance?
2) Make a purchase?Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if it then works.
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Can't download anything from the app store
each time i try to download anything from the app store it says connection manager::invoke:: failed to find service connection url
HOLY CRAP!!!!
been going round this issues for hours....tried every fix i could find
phones and most of my pcs worked except 1, my main laptop.
i FIXED IT BY ENABLING GENIUS.!!!!!!!!!!
only on that laptop though.
try it.
i'm so happy right now.
not gonna turn it back off again yet cos while its working im not touching it again! -
Using IOS 6 on iPad 3 I now can't download anything from the App Store
I keep getting the message "Can't connect to the iTunes Store" when trying to download a new app, update or music. It never happened with IOS 5. Wi-fi is especially sloooow now also. Used to use both Chrome and Safari browsers, now only Safari works. The Facebook app worked for a few days and quit. Other apps that require web connection return a message telling me "unsupported device attempting connection". The new Siri doesn't work because it can't connect. I'm excited about spending all of that money for a dust collector. Yes, I have done restart, reset and restore.
Well, this did not work. I was able to use the App Store once then had the same problem again. It lets me sign in to my account, then when buying or updating the little circle spins forever.
I've run the combo update 6 times and only had it work once.
What else can I do?
Reinstall Snow Leopard?
Install Lion?
One weird thing, when I make a clone then reboot from the clone App Store works just fine. I can then clone it back to my internal drive. A lot of work to get updates. Why would it work on my external USB drive and not from my main drive?
Kevin -
I downloaded the last update on my iPad and now I can not download from the apple store or iTunes. I just sits there and continues to act like it will but nothing happens. And then it times out and goes back to home screen. Have a 32 so have have plenty of room.
What would you advice I do? I purchased this iPad in dec 2013.Double tap your home button to bring up the most recently used apps.
You'll see the app icon below and a screen shot of the app page above.
With your finger swipe the app page above the app icon upwards to fully close the apps (you should do this regularly).
Now, reboot your iPad. Press and hold BOTH the power and home buttons at the SAME time until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data or settings.
When your iPad comes back up, see if you can download again. -
After updating to ios 7, I have tried to update my apps and I can't. I press update and put my password in, the blue circle goes round, but in a few seconds, it stops and acts as if nothing happened in the first place.
Please help, as I can't play a game as it needs the new update!
Thank you.This has been happening to a few people right after upgrading. Just wait and give it some time and you will get the updates. The other thing you may see for a while is that there are updates available, which in fact, have already updated previously. THose go away magically on their own.
If you're feeling impatient, you could try to sign out of the App store from your Apple ID then sign back in. Not sure that's really helping anyone, but it may. -
I am trying to download a game from the app store to my apple but it turns up "Error en el App Store. Vuelve a intentarlo más tarde. (null)".
I am trying to download any other thing from the store and i can´t.
I would like that somebody could tell me if it is a problem of my computer or if it is an apple problem , and if i can do something to solve the problem.That cryptic error message might mean that the payment information in your account is invalid. Check with your credit-card issuer to see whether a charge was denied. If not, see below.
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Y I can't download anything from the App Store to my iPod touch 4
Can't download any apps from the store with upgrade. And my device won't let me
Upgrade to iOS7I suspect you have a 4G iPod. As Apple said in June, iOS 7 is not compatible with the 4G iPod.
All the iOS devices compatible (iPhone 4 and later, iPad 2 and later, and 5G iPod touch) with iOS 7 have at least 512 MB of memory (RAM). The 4G iPod only has 256 MB -
I can't remember my security question answers and I can't purchase anything in the iTunes Store.
So I wanted to buy an app on my new iphone 5 right? Well, the store popped up, window was asking my password all the usual. Until it asked for the answers to my security questions. They were my first teacher, and my favorite teacher. Now because I made this account almost 6 years ago, I honestly cannot remember the answers to these questions! I cannot recall if I had put my actual FIRST teacher's name, or if it was the first teacher who pooped into my head. Ad my favorite teacher? Well that changes daily so who the heck knows what I had then. I just want apple to reset everything for me and let me choose new security questions. I did it for my sister's account, but it won't let me until I answer these darn questions. Someone please help!!
Reset Security Questions
There are several different methods. Try one. If it doesn't work,
then try the next one. Don't try to do everything at once.
Frequently asked questions about Apple ID
Manage My Apple ID
Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
Cannot download anything from the iTunes store
Whenever I go to download an app, song, or movie on my new iPad 3 I get an error message saying: 'MZCommerce.CreditBalanceMismatch.Mobile_message'
I have done a hard reset, signed out of my iTunes account, and reset my network settings. Sometimes it will download 4-5 apps and then say the error. Thanks for your help.Other people are reporting the same message (e.g. here and here) - problems have also been reported on the iPad's App Store app with the Purchased tab being blank. I assume that Apple are having some problems.
You can try this; Keep the Powerbutton and the Homebutton pressed at the same time until you see the Apple logo on your iPad screen. -
I can't download anything on the Mac App store. It says This Apple ID cannot be used for the Mac App Store.
I went into settings, iTunes & App Store and tapped on my appleID, then signed out. I went back into the App Store on my phone and tried to download the app and then signed in again, and it worked!
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My problem mainly concerns cover art.
There have been times when I downloaded albums from the iTunes store to find its cover art it is absolutely beautiful, and is absolutely 100% un stretched. Whereas when I have gotten images for a specific album from Google Images it's terribly pixelated and totally disgusting.
Is there a way for me to obtain cover art for my albums that is has clarity equal to the cover art on the iTunes store albums.
Or will it basically boil down to I can only get that cover art by downloading my albums off the store?robcharlus wrote:
The old iTunes libraries do not restore any playlists or song counts.
They should you if you do the roll back properly... Opening files from the Previous iTunes Libraries folder in Windows Explorer simply opens the current library. If you don't see the .itl file extension then don't give your copied and renamed file the extention or iTunes will create an empty library rather than using the renamed file.
If you had a complete pre-problem backup of your library you could restore that. On the assumption that isn't possible I have a script called ExportImport that could in principle be adjusted to save the relevant data from a backup of the library database and then reimport that data into the current library. See this thread for details.
tt2 -
Why can't I connect to the ITunes Store?Even through I troubleshooted with the info I was e-mailed,created new password,
made sure date,keychain was correct etc and still cannot open store .I have MacOSX 10.4.11 and it does not let me download
the latest version of iTunes.I need to speak to someone on the phone as it has been over 3 weeks now and this issue is still
not resolved. also cannot download any CD's. After reinstalling disc 1 as told by 1 800 MY APPLE (as I was unable to cut and paste
on my Mac)I ended up having to bring the computer in to the Apple Store on 5th Ave in Manhattan as it also required Disc 2 .
Unfortunately I did not back up my music library and was not told it would be fully erased due to reinstallation. My 6 year music
library got completely wiped out.iTunes had a history of my purchases but I received an e-mail stating about 35 songs and
videos I purchased cannot be retroactive due to modification(I don't know what this means)I greatly appreciate if someone would
help me clarify this issue.
Thank you.
Sincerely,
MariaDoes it work at Starbucks and Public Library?
Have you tried updating the router firmware? -
After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?
Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy
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