I can't download anything on my iPod 5
Whenever I try to download any apps on my iPod 5th gen (iOS 8.2) it never works. If I try to download an app, I press the 'Get' button then press Install. I put my Apple ID in and it accepts it and starts loading but then just stops and goes back to the 'Get' button.
I've tried resetting my iPod and changing my Apple ID password but nothing works. :/
I do have a good wifi connection but I don't have a payment method because I don't buy apps. I also don't have a family share plan.
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I can't download anything from my IPod touch 4th gen iOS 5.1 app store
What's happening?
Need more information. What happens when you try to purchase apps from the App store on your iPod? Error messages?
You can connect to the internet via Safari? -
My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?
Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob -
I connected an older iPod to my new iTunes account to download my new library to it. Now my new account is not recognizing my password and I can not download anything to my library and iPod touch, can you tell me how to fix this?
Is your device recognized by your computer? If yes, copy the pictures and videos as shown in this article:
Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer
If it is not recognized, try this first: iOS: Device not recognized in iTunes for Windows
Disable autosync in iTunes, right click on it in the device list and choose "transfer purchases" to copy apps and other media bought in iTunes to your new library.
Do the same again and choose "backup", to create a manual backup without syncing.
Since your device will be erased due to the new iTunes library during the first sync, you can use this backup afterwards to restore your settings and data.
Set up at least one contact and event on your computer before you start, to be able to merge calendars and contacts. -
I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it
First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck. -
My iOS is 4, but I can't download anything in itunes or appstore unless I update to 5.0 but my ipod says that my device is updated. Hoiw do I fix this?
I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318
To more eassly find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Vintapps 3.1.3 - paid app.
Apple Club - filter apps by iOS version.
If you want an app the requires iOS 4.3 or higher you will need to get a newer model iPod -
I can't download anything from Safari and I'm using iPod, HELP!
Please help, I can't download anything from safari
More specificially, you may only download files that may be opened by another app. First install an app that handles the type of file you want to download.
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My daughter is 7 and I don't allow her to download anything on her iPod touch. I have to put in my password for anything to be downloaded. Recently when putting in my password, I am being ask to enter in an additional email address for verification purposes. I need to know why this is. I have 1 email address that I use and don't see a reason to create a additional email address.
Can somebody tell me if this is normal?
Thanks
SteveFor security and fraud prevention, Apple has ramped-up the security requirements for purchases.
Apple ratchets up App Store security | Apple - CNET News -
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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Please help - I am not too computer savvi and my computer keeps telling me my start up disk is full. I have purchased a passport and transferred loads of images and files onto that and then deleted them from my computer but the message is still the same and I can't download anything.
How big is your hard drive, and how much space is used/free?
To find out, click once on the hard drive icon on your desktop to highlight it (it will be called Macintosh HD unless you renamed it). Click the command and I keys on your keyboard to open the information window. In "General", you will see Capacity and Available. What are those figures?
If you have a little bit of space left, I recommend that you install Omnidisksweeper (it's free) to tell you what folders are using up the most room.
Be careful when you transfer files - only move files that you know are yours. Don't move or delete any system files unless you're specifically recommended to do so (some files are safe to delete; some are not).
Matt -
I just bought a new Ipad mini a while ago, and created a new apple ID *********** , I can't download anything on apps store, it keeps on asking for a credit card but I don't have one. Can I create an account without a credit card?
<Edited by Host>Read this:
iTunes Store: Accepted forms of payment
It is the same for the app store. You are required to have some sort of payment method in the record.
Barry -
I have tried to change my Apple ID and was successful but when I go to the App Store my Apple ID appears as the old one. I no longer have a password for it. Now I can't download anything. What do I do?
Your apps were purchased under the old ID, so they will have to be deleted and re-purchased/downloaded under your new one.
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my ipod touch was submerged in water and now it is telling me to connect to itunes, but itunes won't connect until i put in the passcode, and i can't do anything to my ipod until it connects to itunes. so, basically i can't do anything from the ipod or to it from the computor. what should i do?
Restore...
From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.
There's more to try but let's go a bit at a time. -
I can no longer use my iPad 3 since downloading IOS 7. I can't access the internet, the app store, or itunes. Can't download anything or receive or send emails. Not happy. My iPad is basically useless. Tried to erase and restore. can't even do that. whish I had waited.
Hello suzanefromnv,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Best of luck,
Mario -
I was trying to sync my 120GB iPod Classic earlier, and it said it couldn't sync as the iPod disk could not be "read" or "written to." I now can't get anything onto my iPod, and I was wondering if it is a hard drive problem? Any help appreciated. Thanks.
Did you go into iTunes to change the location of your media files? if not you will need to go into iTunes and click on preference and select the advance tab then click the iTunes Media folder location. Select the location of your on external hard drive.
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