I can't download anything on my phone because of security questions
This happened last year too and I had to call and go through all this stuff to fix it. Now it's back with the kid security questions I don't remember. I must of made them on my first ipod when I was 10?
if you call apple support, they can reset the security questions, so that they will be new questions for you
Similar Messages
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So I have a problem with iTunes not letting me download anything without first responding to some security questions which I don't remember setting up, how can fix it? Oh, and it won't let me reset the questions either!
If you mean that you aren't getting the reset link, then from the page that you posted from :
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
You can contact iTunes Support in your country via this page : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
My wife has an account and can not sign into any of her applications because her password can not be changed and the ID has the wrong answers attached to the secret questions. What can we do?
Alright, so you have a different Apple ID on your device than on your Mac. That's not the end of the world. Have you ever made any new purchases on that Apple ID yet? I'm guessing no since you are confused at the security questions bit. What we may want to do is just sign out of the iPhone, and use your already made Apple ID you had before.
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HT3702 I can't download anything in my apps because of my credit card
I can't use the app because of my credit card
Do you have a question ? Are you getting an error message with that card on your account ? Have you tried removing that card and/or replacing it with a different card ?
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i need to get th answers to my security questions
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113936) -
Hi, I have HTC Legend on Android 2.2. I just can't download Firefox on my phone, because after scanning the QR code and clicking on the link "download for Android" there appears a "Not found" mistake window which informs me that requested file has not been found. What should I do to get Firefox mobile on my phone? Thanks in advance.
So its really useful that you guys do NOT mention this in the linked sys req page:http://www.mozilla.com/en-US/mobile/platforms/
but in the deep in the system hidden wiki page. Please change that! So much people try to download FF mobile beta and have no clue why they cant even download it. -
Help
When im logged in on my phone and try to purchase any app, it does the loading spinning circle and then stops. And i can't download anything. Why is this?Hi ..
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, check restrictions. Settings > General > Restrictions -
I have a billing problem ,please help i can not download anything
i have a billing problem i can not download anything and this frustrates me i phone uses please help me before i throw away this i phone.
Contact itunes at expresslane.apple.com or reportaproblem.apple.com.
But Itunes can not refund until the balance is paid.
purchase a gift card redeem it in the store if you want refund for the charges contact itunes. -
I can't download anything on the Mac App store. It says This Apple ID cannot be used for the Mac App Store.
I went into settings, iTunes & App Store and tapped on my appleID, then signed out. I went back into the App Store on my phone and tried to download the app and then signed in again, and it worked!
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I can't sign into ICloud. Can't download anything.
Okay I am having a problem with the ICloud. I think. This is my fourth device in our iCloud family. An iPhone 4. It will not let me sign into my Apple ID in settings. It loads and then nothing happens. I checked my email in case they sent me a letter but nothing. I can't download anything and I really don't want to do a factory reset so please help me...... This is a new phenomenon. All other devices work fine. We have the same homesharing. iPhone 5, IPhone 4s and IPad Mini are the other devices.
I would try resetting all settings (in Settings>General>Reset) if you haven't already. This will erase passwords for previously joined wifi networks so you will need to re-join your wifi after doing so.
If it still won't sign in, you probably need to restore the phone. If you back it up properly ahead of time you won't lose a thing by doing so. I would back up to both iCloud and iTunes (connect your phone to your computer, open iTunes, go to File>Devices>Back Up and File>Devices>Transfer Purchases) so you have redundant backups in case one of them fails. -
Can't download anything with blackberry torch 9810
got a new phone about a year ago and can't download anything. I was told to sot set it back, update it, etc but it doesn't work. any ideas?
Hi and Welcome to the Community!
BeeApple wrote:
got a new phone about a year ago and can't download anything.
Any chance you can be a little bit more specific? What exactly do you attempt? What exactly happens when you attempt it? Are any error messages presented? If so, what is the exact and complete content of them?
BeeApple wrote:
I was told to sot set it back, update it, etc
I have no clue what that means ("sot"???), and of course cannot interpret "etc", so I risk redundancy. Nevertheless...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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Please help - I am not too computer savvi and my computer keeps telling me my start up disk is full. I have purchased a passport and transferred loads of images and files onto that and then deleted them from my computer but the message is still the same and I can't download anything.
How big is your hard drive, and how much space is used/free?
To find out, click once on the hard drive icon on your desktop to highlight it (it will be called Macintosh HD unless you renamed it). Click the command and I keys on your keyboard to open the information window. In "General", you will see Capacity and Available. What are those figures?
If you have a little bit of space left, I recommend that you install Omnidisksweeper (it's free) to tell you what folders are using up the most room.
Be careful when you transfer files - only move files that you know are yours. Don't move or delete any system files unless you're specifically recommended to do so (some files are safe to delete; some are not).
Matt -
My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?
Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob -
I just bought a new Ipad mini a while ago, and created a new apple ID *********** , I can't download anything on apps store, it keeps on asking for a credit card but I don't have one. Can I create an account without a credit card?
<Edited by Host>Read this:
iTunes Store: Accepted forms of payment
It is the same for the app store. You are required to have some sort of payment method in the record.
Barry
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