I can't download creative cloud desktop

it starts to download and the bar gets about half way, then nothing happens, tried several times now.

Lamartin85 please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

Similar Messages

Can not download creative cloud desktop on a mac desktop-i've paid for months!

how can i talk to someone? SO frustrating and a RIP OFF! DO NOT DOWLOAD

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

My machine crashed on the first download with what appeared to be 90% done, now it is stuck "downloading Creative cloud desktop" at about 10% internet working fine.

My machine crashed at the first attempt to download, now the Adobe installer is stuck at 10% when trying to download Creative Cloud desktop. do I need to purge some files to get it going? iMac 10.6.8 Internet service is fine. Thanks.

Thomh57685518 I would strongly encourage you to run Mac OS 10.7 or later if possible. You can find the system requirements for the Creative Cloud applications at System requirements | Creative Cloud.

Can not download Creative Cloud single-app membership for Adobe Photoshop (one-year) after purchas

can not download Creative Cloud single-app membership for Adobe® Photoshop® (one-year) after purchasing online (received email confirming order) can you help?
Macbook Pro OS X Version 10.7.5
Processor 2.4GHz Intel Core i7
Memory 8GB 1333 MHz DDR3
After using the trial version of Photoshop CS6, I decided to purchase the one-year Photoshop cloud version.
I was told by a friend to do a "clean" download, so removed the "previous version".
Now when I click the "download" tab, nothing happens.
Can you help?

Please download/install CC desktop : https://creative.adobe.com/products/creative-cloud and try downloading Photoshop. If still the same issue then as suggested by Mylenium run the cleaner tool and try downloading again.
You may even try the direct link: http://prodesigntools.com/adobe-cc-direct-download-links.html .
Please ensure to follow the very important instructions before download.
Regards,
Romit Sinha

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of su

I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on. the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
Please could you help out

Hello,
please have a look at the different sys-requirements for example:
AI: http://helpx.adobe.com/illustrator/system-requirements.html
PS: http://helpx.adobe.com/photoshop/system-requirements.html
(LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
You will find the same explanations for your other programs.
Hans-Günter

"Downloading Creative Cloud desktop" -- Makes no progress, "Downloading Creative Cloud desktop" -- Makes no progress

I am trying to install CreativeCloudSet-Up.exe file, started it up, and for last several hours "Downloading Creative Cloud desktop" bar is moving nowhere.
I am behind firewall. Thanks.

AlexDorfman I would recommend asking your I.T. department to review Creative Cloud for enterprise for information on how to configure the firewall to allow the Creative Cloud Desktop application to download.

Can't download Creative Cloud Connection ¿?

I am in Creative Cloud for some moths already but can't download Creative Cloud Connetion and wonder why... help please

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

Where can I download "Creative Cloud Packager" from ?

Where can I download "Creative Cloud Packager" from ?
I can find "Info about Creative Cloud Packager"
Such as: http://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html#%20%20Adobe%20 resources%20for%20IT
But I can't find a download link, to actually download the tool.. !!
So I've not yet been able to get hold of a copy..
From what Web address should I be downloading it from ?

Hi UOWpete,
If you are a CCE customer then you may log on to www.licensing.adobe.com to get the CCP.
For CCT customer only admin have access to CCP after logging to creative.adobe.com.
Regards,
Romit Sinha

I can not download creative cloud after I purchased

How can I download creative cloud after I purchased? i am not given the option in 'manage my account"

Hi M Goode,
Please refer to the help document below to download and install the Adobe creative Cloud:
Creative Cloud Help | Download, install, update, or uninstall apps
Regards,
Sheena

After i have downloaded creative cloud desktop it tells me that it's impossible installing it,why?

After i have downloaded creative cloud desktop it tells me that it's impossible installing it,why?Help please

Hi alessia muscas,
Please try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

Problem downloading creative cloud desktop

I am having a hard time downloading creative cloud desktop it is not progressing. There is a tiny bit of the green bar , but it has not budged past that for the last hour. Help please?

Moving this discussion to the Creative Cloud Download & Install forum.
Tracylynn715 which operating system are you using?
If you are using Windows please cancel the current installation. Once the installation is canceled please rename the C:\Program Files\Common Files\Adobe\OOBE folder to OOBE_old. Once the folder is renamed please try installing the Creative Cloud Desktop application from https://creative.adobe.com/products/creative-cloud.

On How many computers and iOS devices can I download creative cloud app?

On How many computers and iOS devices can I download creative cloud app?
so far it is on an iMac, an macbook pro, an iPhone , and iPad. now it won't download onto a macbook air.

Hi,
see >>> http://helpx.adobe.com/creative-cloud/help/install-apps.html here >>> How many computers can I install on
I quote: You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
Hans-Günter

How can I install Creative Cloud Desktop on a MacBook Pro running Parallels Desktop and Windows 8.1?

Does anyone have any help for installing Creative Cloud on a MacBook Pro running Parallels Desktop and Windows 8.1? I downloaded the app, double-clicked it, said yes to allowing it to change my system, and received a notice of installation failure with Error code 1000. Any help much appreciated.

RogueResearcher please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to install the Creative Cloud Desktop application. If you continue to experience Error Code 1000 can you please post a screen shot of the error? Please see FAQ: How do I capture and post a screen shot or video? for information on how to post an image.

I can't get Creative Cloud Desktop installed on my new iMac

I bought a new iMac. It's running Mac OS X 10.9.2.
1. I backed up everything on the old mac.
2. I uninstalled all Adobe Creative Cloud apps on the old mac.
3. I used Apple Migration Assistant to transfer all data from the old mac to the new mac.
4. I downloaded and installed Adobe Creative Cloud Desktop on the new mac.
5. I clicked on the Adobe Creative Cloud Desktop icon at the top of the screen. (upper right)
6. A window popped open, save "Creative Cloud" written on a black ground, then were nothing in the window. The window is blank. I wasn't asked to accept the terms of use. There is no "home", "apps", "files", "fonts" "behance" options. There's nothing.
Everything other time I've installed Creative Cloud Desktop, the first question is to accept the terms of use. In this case, there was nothing - just an empty window. Also, the Adobe Creative Cloud Desktop icon at the top of the screen is light grey. It turns black after the user accepts the terms of use. The icon at the top of my screen is always light grey.
What can I do to fix this?

Ok, got it. What did I do?
# Uninstall Adobe Cloud Application
# Delete the folders
- Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE
- Mac OS: /Library/Application Support/Adobe/AAMUpdater
- Mac OS: /Library/Application Support/Adobe/AAMUpdaterInventory
- Mac OS: /Library/Application Support/Adobe/OOBE
# started Photoshop, an error comes up and I reinstalled the Adobe Application Manager
# installed the Adobe Cloud Application
# restarted the mac
Adobe CC up and running

Renewed my monthly plan , downloaded creative cloud desktop app on new laptop, go to apps, but i dont have an option to install photoshop, I have it installed on two other laptops but both laptops were damaged and i cant access them to delete the installe

hello, i ordered photoshop on creative cloud in August 2014 on a monthly plan, had no problems installing and using etc, until both mine and my girlfriends laptops were damaged. I then stopped paying my monthly plan. and PS was deactivated. I recently got a new laptop which im using currently, it is an aspire one with windows 7. I paid my debt to adobe to reactivate, Creative Cloud Photography plan (one-year) . I then downloaded creative cloud and logged in as usual, i go to the apps page to install PS but it only has an option that says TRY. i looked into the problem and found that with my account i can only have PS installed on two devices, and the only two solutions i saw was to uninstall on the other devices and then re install. This is my problem, my girlfriend chucked her laptop straight in the bin whilst I have mine in the cupboard in pieces not working. or the other option was to open a new account with adobe. I dont really want to follow that option as I have just paid my debt and subscription for the next month and i dont want to change my email address associated with the adobe account. Any advice or solutions will be appreciated, thank you.

The purchase is active now, we have recieved the payment. You have one activation left.
Current Plan:
Creative Cloud Photography plan (one-year)
Account Activated:
20-Aug-2014
Since there is no billing issue, please try to install & activate the CC, in case of any issue contact Adobe Support via Contact Customer Care
Regards
Rajshree

I can't download creative cloud desktop

Similar Messages

Maybe you are looking for