I can't download flash cc.  It says" Exit Code: 16 Please see specific errors below for troubleshooting. For example,  ERROR: DW039 ...  -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 1 error(s)

I can't download flash cc. 
It says" Exit Code: 16 Please see specific errors below for troubleshooting.
         For example,  ERROR: DW039 ... 
         -------------------------------------- Summary --------------------------------------
          - 0 fatal error(s), 1 error(s)   ERROR: DW039: Failed to load deployment File
I use mac.

read the instructions to run the cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and then install.

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