I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?
I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?
Click here and ask the iTunes Store staff for assistance.
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Similar Messages
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When tried to download or update it showed"there is a problem in billing from previous purchased" changed to new payment account still unable to access. Created new itune account still cant access, keep showing old account detailed. & asked for verification. Pls assist. Thank you.
Also when I apply the safety copy it only imports the app the phones have had in common, so none of the apps that only the iPhone 4 had doesn't come in, only the ones I and the iPhone 4 has had in common. So you say the only way I can use the Apple ID to download on the old iPhone 4 is if I delete the apps that are in the phone and then download them again? How will that change the ID to download/update from. Won't it still have mine to update/download from?
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Hi my case numbers is 30758085. I just try download apps store on my Verizon iPhone 4 but they keep ask me billling payment so I use my credit card but keep said wrong security codes so I check my apple itune balances said I owe itune 22.00 dollars but it not my apps download on my phone I always get free apps Download
Please don't post case numbers or other personal information here. None of us here (who will respond, anyway) work for Apple; we're all just fellow users.
Anyway, as regards the security code issue, this may help:
http://support.apple.com/kb/TS1646
and as regards the balance, first make sure you didn't make any in-app purchases. Many "free" apps, particularly games, have additional levels or features that cost money. Check your purchase history in your iTunes Store account and see what you're being charged for.
Regards. -
I bought an audio book on my iphone when i went to update my iphone it is now not there. I have the reciept of the purchase but cannot find it on my itunes or on my phone how can i redeem this purchase again?
Nope not there i dont know what to do
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Hi,
PPLEASE HELP ME,
I had changed my macbook air password and after 1 day i forgot my password,
How can I find my password ?
now i can use as a guest .Hello Mr_Golshan,
Reset your User Account Password for Mountain Lion with the Help of Recovery HD, Go through the steps below.
> Restart the Mac and hold down Command-R to boot into Mountain Lion’s Recovery HD partition.
> From the menu choose Utilities > Terminal, and in Terminal type resetpassword and press Return.
> A Reset Password window appears so select your Macintosh HD and below that from the drop down menu select your user account for which you want to Reset the Password and then below that Enter your New Password, Confirm New Password and Password Hint and then Click on Save.
> Click on the Apple Logo from the Menu bar and Restart your Mac.
> Now at the Login Select your User Account and Enter your New Password
> When you get a pop up for Keychain Access, select Create New Keychain and Continue. -
HT1338 After the update the App Store crashes whenever I try to open it. How do I fix this?
I also get the same thing when I try to open my mail. Any help would be great! I'm on the latest Mac Mini so I don't have a disk drive. And no, I didn't have a Time Machine backup but I do have all of my files backed up online with Mozy.
You're missing an essential system component.
Back up all data, if you haven't already done so.
Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the OS X Utilities screen appears, follow the prompts to reinstall the OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin. -
Thats it. So help
This poor guy needs help. Somebody who knows what to do should help him. What a great Idea. I mean really totally solve the problem so he can go on along his merry way listening to his song he bought that won't download with the rest of the songs.
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Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined
These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have recently update my Final Cut Pro X to Final Cut Pro X 10.1. I downloaded the update from the app store. Now every time I open Final Cut it crashes almost instantly. What can I do?- I really need help!
It sounds as though you have a corrupt project - or possibly a file within an event that is causing the application to crash.
Quit FCP X, then move your projects and events (if you have any) to new folders so that FCP X doesn't find them, then relaunch the application. If it launches OK, there's a very good chance one of your projects or events is causing the problem.
Quit the app again, then move one event or project at a time back to the original folder and launch FCP X again - keep going until you find the cause.
Andy -
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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updated my mac to mountain lion 10.7.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install saying that I need to see developer. Whenever I try to open my appstore, mail or facetime it says that the programmes need to be installed and might not be compatible with this version of mac operating system. Can anyone help me?
It's not a bad install of Mountain Lion. I've had the same thing happen to me, but it affected not only Mail, but a variety of other programs including iPhoto and MS Office, where I had to delete preferences, caches, and reinstall the OS as well as the program itself. I'm still having issues with Mail, so I've gone to another program.
Everything was fine upon the initial install. I restarted my iMac about two weeks after the install, and that's when the issues began to happen. I've reinstalled Mountain Lion twice, but the same issues arise.
As I mentioned above, you'll need to figure out which preferences are causing the issue, then reinstall the program, as a fresh reinstallation will do you no good unless you wipe the drive completely.
Here's a thread that helped me with iPhoto:
https://discussions.apple.com/thread/4794375?start=0&tstart=0 -
Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.
Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy -
I get the message "Install Adobe Flash" can't be opened because it was not downloaded from the Mac App Store. This is the first time I have gotten the message. What do I need to do?
Hi Sandra,
you'll need to edit the security settings to install programs 'Mac App Store and identified developers'
Open the Systems Preference and go to Security & Privacy. There will be a section in the 'General' tab for 'Allow apps downloaded from:" The default selection is 'Mac App Store'. Change this setting to 'Mac App Store and identified developers".
This screenshot is taken on OS X 10.10 (Yosemite), so it may look slightly different if you're on a different OS X version.
Maria -
""Install Adobe Flash Player.app" can't be opened because... not downloaded from the Mac App Store"
I jsut upgraded to 10.9 and it is up to date and also my safari is up to date (no updates available for it). My safari is saying that my flash is out of date. when I follow the links it lets me download but when I double click to install it tell me "“Install Adobe Flash Player.app” can’t be opened because it was not downloaded from the Mac App Store.". When I install the flash UNinstaller and try to install that, it tells me the same. I ALSO found the exact same problem when I tried to install the acrobat installer (some tried to download a pdf and the page told me that my acrobat reader 'might' be out of date). Any thought?
You're running up against the GateKeeper.
Download the offline installer: Flash Player 12.0.0.44 (Mac OS X) by right clicking and choosing "Download Linked File As".
Mount the DMG and when it opens, right click the installer and choose "Open".
You'll see a warning. Click "Open" again.
It will run from there. -
Just bought a new Imac OX 10.9. Installed contents from previous Time Machine. All looks good. But, now, when I try to open any file downloaded from interent (like the Amazon mp3 downloader, for example or a plugin update) I get this message:
"XXX can’t be opened because it was not downloaded from the Mac App Store" . Help! ThanksGot it solved! System preferences, security & privacy icon, general: allow apps downloaded from Mac Store and Identified developers! Phew!
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