I can't download Illustrator

Lr and Ps work fine. Now I try to download Illustrator, says it's downloading on the website but, When I click on Apps on the desktop CC, it says "download error" and a button to reload applications but it continues to display the same message. Help?!

AniteFF are you on a managed network?  Do you receive any specific error messages?  I would recommend reviewing Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html which discusses how to resolve download errors.

Similar Messages

  • Where can I download Illustrator CS6?

    Where can I download Illustrator CS6?
    Give me the URL!

    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    Sorry, I cannot answer in English.

  • Can't download Illustrator CC 2014.1

    I can't download Illustrator CC 2014.1. It just doesn't show up in the Creative Cloud application. It just shows the old Illustrator CC 2014.

    Hi Matbathome,
    Have you checked Help>Updates within application.
    Is it still not showing the Illustrator 2014.1 to update?
    If you still don't see the update then rename the AdobeUpdaterPrefs.dat file to AdobeUpdaterPrefs.dat_old and
    recheck the update with in application.
    Mac OS
    /Users/<user name>/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdaterPrefs.dat
    Windows 7.0 and Higher
      C:\Users\<user name>\AppData\Local\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat 
    Windows XP
    C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\AAMUpdater\1.0\AdobeUpdaterPrefs.dat
    If you still facing the problem then SIGN OUT from Creative Cloud Desktop app and rename OOBE folder.
    Windows 32 bit
    Using Explorer, navigate to \Program Files\Common Files\Adobe\.
    Rename OOBE to OOBE_old.
    Windows 64 bit
    Using Explorer, navigate to \Program Files (x86)\Common Files\Adobe\.
    Rename OOBE to OOBE_old.
    Mac OS
    Using Finder, navigate to /Library/Application Support/Adobe/.
    Important: Perform these steps in the system Library folder. If prompted, enter your Administrator password.
    Rename OOBE to OOBE_old.
    Hope this helps.
    Please let me know the outcome.
    Regards,
    Sumit Singh

  • Can't download Illustrator onto Mac OS x 10.6.8

    When I go to download Illustrator I am being told I am running an OS Illustrator no longer supports, though the system requirements clearly state OS X 10.6.8 is supported.
    Help

    If it is the most recent version you are trying to download, then the new minimum is 10.7. You can try to download CS6 which works but the latest version of CC doesn't.

  • "No Internet Connection" = I can't download Illustrator... but I have internet working fine.

    I've been trying to download Illustrator through the CC App on my Mac and it keeps saying I have no internet connection.
    I've managed to download and install Photoshop, InDesign and Lightroom but I've been trying to download Illustrator for two weeks now and it keeps telling me I have no internet connection.
    I've tested the internet connection by trying to download images, video and other items from various other websites and it doesn't have any troubles.
    To be safe, I reinstalled the CC App just in case there was any weird glitch that could have been causing problems but I'm still having the same problem.
    I click Install, it begins the download (very slowly) and then after a few hours of it downloading a small % it says no internet connection and when I retry a few times, it starts up again but from the beginning (i.e. back to 0%).
    Sometimes the CC App will crash and the icon will disappear from my Finder Menu Bar also.
    What is going on with this? Is there a way around it or is it an error that can be fixed?
    Or am I doing something wrong that I don't know about?
    Please help

    Thanks for your help firstly.
    No I don't have any firewall that I know of that could affect the Desktop app.  I have reviewed the link you sent across and the results are as follows:
    1. Make sure you can connect to the internet.
    Yes, internet is all good... no problems here.
    2. Make sure that you can access secure sites:
    Yes, I can access secure sites as tested by the example in the list (https://www.adobe.com).
    3. Check your hosts file.
    Test successful after going to: https://lm.licenses.adobe.com
    Moving on to reset the hosts file...
    I've followed the instructions and I get to "Select the hosts file and open it".
    If I simply double click, then the default is to open in TextEdit.
    Once open, I go to find File > Save As, but it only says, "Save a Duplicate" and then once I save a duplicate, I don't know where to save it because the Save window only shows the basic folders and I don't know how to get back into the /etc folder from the Private files.
    More instructions please, if possible?
    Thanks again

  • Where can I download Illustrator CS5?

    please can some one give me a direct link to download illustrator cs5 full version.i will be very glad.thanks to all

    if you follow all 7 steps, you can download a trial via one of the links on this page using a browser that accepts cookies:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    and activate with your serial number.
    if you have a download problem (eg, you see an error page or you are offered an incorrect version), you probably didn't follow all 7 steps.  typically, failure to meticulously follow steps 1,2 and/or 3 is the problem, but your browser must also allow cookies so that (a restrictive browser setting) is another potential source of problems.

  • Can I download illustrator CC triall installer?

    I can't download it over CC app.

    Stefan,
    I believe this is one for this specialized forum (where you may be able find the answer from previous threads),
    http://forums.adobe.com/community/download_install_setup
    or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
    http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up

  • Can I download Illustrator CC Uninstaller?

    My Adobe App. Manager says my Illustrator CC is up to date.  I don't have it.  Looking to uninstall and redo download.  Can't find uninstaller either.  Can I download it somehow separately?
    Thanks!

    Figured it out - downloaded Adobe Cleaner Tool and ran. Reinstalling now.

  • Can't download Illustrator CS6 again?

    I've recently downloaded the free trial of Illustrator CS6 and I love it! Unfortunately, I seem to have deleted it, and when I try to download it again through Adobe Application Manager it always says that Illustrator CS6 is "up to date" even though I don't have it! Is there a reason I can't download it onto my MacBook again?

    Run the Creative Suite Cleaner Tool, let AAM reinstall.
    Mylenium

  • I regsterded for a one month free trial. how can i download illustrator?

    I was having trouble downloading illustrator and was told to download the application manager. How do I do that? I am confused and need help. Also-
    when trying to download Illustrator I got a massage that reads "You are running an operating system that illustrator no longer supports. Refer to the system requirements below for a full list of supported platforms."
    I am not sure what that means and how to go about downloading and using the programs? do I really have to update my computer in order to use the programs? Would I have to purchase a new operating system? that is something that I don't know if I can afford.
    Please let me know how to go about it?
    The whole proccess seems a little complecated and I am hoping to be able to actually download the application before my free trial ends..
    Thanks in advance
    Hagit

    Hi HagMarcus,
    64 bit support is required to install Adobe Illustrator.
    Please check the system requirements at : http://www.adobe.com/products/illustrator/tech-specs.html
    The trial is available to download at : https://creative.adobe.com/products/illustrator

  • Can not download illustrator CS6 from adobe download assistance?

    from here:
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=illustrator
    i downloaded the download assistance, executed the file and sign in using my adobe id after that in the software list it doesn't show adobe illutrator to try. How to download illustrator then?

    Try the direct approach:
    Direct Download Links for Adobe Software
    Mylenium

  • Can't download illustrator

    When I try to download Illustrator, it say "you are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms."

    The detailed list for the system requirements is: 
    https://helpx.adobe.com/illustrator/system-requirements.html
    With Best Regards,
    Raghuveer

  • Where can I download Illustrator CS6 and Photoshop CS6

    I am a Creative Cloud member and I can't find an online link to get Illustrator and Photoshop CS6.
    I am on a Mac OSX 10.6.8, unfortunately I can't run CC programs all the time.
    My illustrator crashed and I need to reinstall both CS6 programs.
    Thank you,
    Cindy

    John, 
    Thanks, but I found those directions but the link on that page doesn't take you to a application listing like shown. If you are able to link to the page that is shown under the header "Download previous versions" please post that link.
    I actually went to a Adobe Chat representative, did not help.
    Okay, after another hour of trying to resolve issues I have found some links that could help someone locate older versions. Not sure if it will resolve my problem but links may help someone that couldn't seem to locate them online.
    http://www.adobe.com/creativecloud/desktop.html
    http://www.adobe.com/downloads/other-downloads.html
    http://www.adobe.com/downloads/updates.html
    http://www.adobe.com/support/downloads/product.jsp?product=27&platform=Macintosh
    Cindy

  • How can I download Illustrator updates when my firewall stops the Akamai installer?

    I am trying to reinstall my standalone Illustrator  CS5 and apply the updates that are available. Most of the updates installed very smoothly. The only updates that I am having trouble with are those that use the Akamai  program to install. This means to me that there have been changes in the way that Adobe downloads its programs. How can I complete my downloads for Illustrator CS5?

    update manually,  http://www.adobe.com/downloads/updates/

  • I can't download Illustrator after purchasing

    purchased Illustrator, monthly subscription
    following instructions in email on how to download, not working
    when the download manager comes up, it says "ILLUSTRATOR - INSTALLED"
    my email is [email protected] please respond there

    You can download the trial version of Illustrator CS6 and while installation click on "Start My Subscription"  Or in the serial number screen you will be able to see "License this software" Please click on "License this software" and sign-in, the subscription will be activate.
    Please use the link to download the trial version Adobe Illustrator : http://www.adobe.com/cfusion/tdrc/index.cfm?product=illustrator&loc=en_us&promoid=DJDUV

Maybe you are looking for

  • NUMBERS: How do I delete pages within a sheet?

    Using NUMBERS:  HOW DO I DELETE PAGES WITHIN A 'SHEET' ?

  • [AnyConnect] No valid certificates available for authentication

    Hi, We are using Cisco Anyconnect 3.0.0629 with certificate authentication (stored in Aladdin eToken) Most of users have no problem and it works fine. When one user tried to connect, he got a lot of errors "No valid certificates available for authent

  • Booting from external HD problems?

    Hi There, My wife's iBook (OS 10.4, G3 800 which got a new mother board 6 months ago) died again last week. She was out of town so in desperation she got the HD removed by a technician and put it in a USB-2 external box so she can access her data fro

  • Problems with client.jar - generated from webservices toolkit from JDK 1.1.7

    We have deployed a web application using the webservices in WL 6.1 using JDK 1.3.1. The clients were able to successfully access the servlet it generated and download the client.jar. Unfortunately this client.jar seems to be dependent on JDK 1.2 and

  • I want to learn WebDynPro???

    Hi everybody I want to learn WebDynPro Please help me in that. I am a beginner and want to start from the scratch. Just tell me any link or book by which i can start that. Also want to know about the extended facing portals. help me in that too.