I can't download iTunes because of a missing Quicktime.msi file

After I upgraded iTunes via the latest auto update offering, I was having problems with iTunes hanging on opening and generally lagging. So I (stupidly) removed the program from my computer (which is a PC running Windows XP btw) and tried to redownload it. Still the same problem so I followed the Aple guide to completely removing the program from my computer. Bonjour wouldn't remove, although I've since managed to get rid of it.
The problem is, no matter how many times I try to clear out the files, when I redownload iTunes it won't load because it's looking for the Quicktime.msi file, which is missing. Quicktime won't download because it is also looking for the .msi file (which to my thinking it should be downloading as part of the installation anyway). Eventually, I tried reinstalling Quicktime through a Carbonite online file backup. I succeeded in getting the much in demand .msi file but Quicktime still wouldn't load. Neither will iTunes. Now when I try to load either, I'm getting the message that the file Quicktime.msi is "not part of a recognised installation package". I've moved the file to several different locations, user specific and all users, but the same message keeps coming up. Meanwhile, I'm stuck with no iTunes and therefore no Iphone synching either, so no way to access my podcast downloads.
If anybody knows of a work around that will let me get iTunes back on my computer I would be grateful.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

Similar Messages

Can't download itunes because haven't got access to support key

I can;t download itunes because I don't have access to support key.

Sorry, that was just a test to make sure that the only thing that needs to be done is fix that registry key problem, however it still needs fixing. If you reboot you'll find that the iPad is no longer picked up.
Try this:
1. Please triple-click on the relevant block of text below to select it and then press CTRL+C to copy it.
32-bit system
cmd /k REG ADD HKLM\Software\Microsoft\Windows\CurrentVersion\Run /v iTunesHelper /t REG_SZ /d "\"C:\Program Files\iTunes\iTunesHelper.exe\""
64-bit system
cmd /k REG ADD HKLM\Software\Microsoft\Windows\CurrentVersion\Run /v iTunesHelper /t REG_SZ /d "\"C:\Program Files (x86)\iTunes\iTunesHelper.exe\""
2. Press the WinLogoKey+R to open the Run... dialog.
3. Paste the text into the box with CTRL+V and then press enter/return. Overwrite the value if prompted.
If there is an error please post back the exact text.
Should you get an "Access denied" error and you know your way around Regedit you could take a look at the current permissions of the Run key and make sure that you have Full Control. This is what I see...
I have full control since my standard login is a member of the Administrators group which has full control.
tt2

I can't download iTunes because diskspace

I can't download iTunes because less diskspace. There is on my harddisk over 500 Gb.
After a new system install I have on several programs (Entourage - iTunes) no rights to write on the disk.
I have a Time-Machine-backup.

The total storage may be 500 GB but how much free space is there?
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.

Can't update itunes because of a missing msi file

I can't update iTunes because of a missing msi file? Any suggestions on how to correct this?

Yes it is looking for the iTunes64.msi file
Many thanks.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Says I can't download itunes because of a older version that cannot be removed

I cannot load itunes because I have a older verson that can't be removed. I have no idea where to find it

I cannot load itunes because I have a older verson that can't be removed.
Doublechecking. Is it saying it can't remove the older version of iTunes, or some other program? If it's a different program, what is the name of the program? (Several different programs can be mentioned in this context: itunes, bonjour, Apple Software Update, etc.)

Where on my laptop can i download Itunes because when i try it asks me to ener an alternate path

Please help ive been trying to finish updating my iphone but i cant because my i tunes wont re download

Hi castillod,
Thanks for visiting Apple Support Communities.
If you're not able to download or install iTunes, I recommend the troubleshooting steps in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
If you're using Internet Explorer to download iTunes, this article may also be helpful:
iTunes: Downloading iTunes for Windows using Internet Explorer
http://support.apple.com/kb/ts3212
Best Regards,
Jeremy

Missing QuickTime.msi file - cannot uninstall or update itunes or quicktime

Using Windows 7, 64 bit.
Got message that new versions of itunes and quicktime available. Downloaded and ran the files.' Installation failed, cannot find network path ...'. Also, 'quicktime.msi is missing'. Couldn't find the latter anywhere. Cannot uninstall either app for same reason.
Any ideas?
Many thanks.

I got the same problem a couple of days ago with error message "The feature you are trying to use is on a Network resource that is unavailable. Click on OK to try again or enter an alternative path....." I have spent ages trying to seek a solution including the option of Removing & Re-installing iTunes, Quicktime as given in
http://support.apple.com/kb/HT1925
I have done this 3 times but still end up in failure so far - I hope somebody else can help

I CAN NOT DOWNLOAD ITUNES 7 W/E OR QUICKTIME PLAYER 7 PLZZZ HELP

WHAT DO I DO...
IT KEEPS SAYING ERROR CODE 2803 WHEN I TRY DOWNLOADIN QUICKTIME BY IT SELF
ND WHEN I TRY DOWNLOADIN ITUNES IT SAYS AN ERROR OCCURED,,, IT COULD NOT OPEN KEY: HKEYLOCALMACHINE/SOFTWARE/CLASSES/QUICKTIMEPLAYERLIB.QUICKTIMEPLAYERAPPLCLSID
HELP!!!!

Start with the further information section of Troubleshooting issues with iTunes for Windows updates.
tt2

Can't launch iTunes due to a missing MSVCR90.dll file

iTunes system error. When I try and launch iTunes get the message "The Program can't start because MSVCR90.dll is missing from your computer. Try reinstalling the program to fix this problem." Then it says Error 7 (Windows error 126)
My specs are Win7 64
I had no problems with iTunes since I built this computer 6 months ago. I tried opening iTunes today and poof! it doesn't work.
What I have tried so far: I did a system restore. I uninstalled and reinstalled iTunes multiple times. I did a virus scan: Came back clean. I disabled my firewall settings and uninstalled and reinstalled program and tried to launch. Same error. I did a disk scan on my C drive. I did a registry cleaner with CCleaner. Not sure what else I can do. Any suggestions?

No one else having this problem?

I can't update itunes because of missing msi file

I can't update itunes because of some missing msi file

Following some suggestions on other thread is was abole to download the Windows installer clean up from this link and it worked. I was able to uninstall and reinstall. Make sure to check for malware. Mine was clean but i can't promise all downloads and that the site is safe.

I cant' sync my ipod because it says"The iPod cannot be used because it requires iTunes version 10.6.3 or later. I can't download it because my MAC is version 10.5.8 and it won't accept the newer version of itunes. Any suggestions?

I cant' sync my ipod because it says"The iPod cannot be used because it requires iTunes version 10.6.3 or later. I can't download it because my MAC is version 10.5.8 and it won't accept the newer version of itunes. Any suggestions?

If you're using a fourth generation or earlier iPod touch, click here and download the software.
If you're using a fifth generation iPod touch and an Intel Mac, buy Mac OS X 10.6 from the online Apple Store and run Software Update.
If you're using a fifth generation iPod touch and a PowerPC Mac, buy a newer computer.
(73046)

Can't download itunes update. Keep getting this error message: THe program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem

Can't download itunes update. Keep getting this error message: THe program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem

I researched the advice on the link provided by b noir as well as very similar advice from apple support: http://support.apple.com/kb/TS5376. It worked for me (for now).
Some things of note:
I did all of the things requested by the link I provided
My computer WOULD NOT uninstall Apple Mobile Device Support. I had to manually remove the folder (also as instructed by the url)
I also uninstalled MobileMe. Was a little different than removing the other apps. Follow instructs provided here: http://support.apple.com/kb/HT2992
I did not uninstall iCloud
I have to admit it was a bit scary removing all those things. Is important to note that when re-installing Apple, follow steps to do so as Administrator (the right-click thingy and whatnot).
Hope this helps!

I have a dell computer with windows xp. i can not download itunes it is looking for itunes.msi and because it can not find it, i can not download itunes 10, and i can not delete itunes from my computer. HELP!!!!!!

i have a dell computer with windows xp. i can not download itunes it is looking for itunes.msi and because it can not find it, i can not download itunes 10, and i can not delete itunes from my computer. HELP!!!!!!
What else can I do ?

Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...

I have a new Mac and I migrated mi old one to this. I can not open iTunes because a message stating "iTunes Library.itl" can not be opened because it was created in more recent version of iTunes. There is not a new version to download.

I have a new Mac and I migrated mi old one to this. I can not open iTunes because a message stating "iTunes Library.itl" can not be opened because it was created in more recent version of iTunes. There is not a new version to download. How can I fix this?

Go to iTunes > about iTunes. What version are you running? If necessary, hold down the option key while starting iTunes and create a new, test library so it will start.

I can not download itunes 10.5 when i am downloading it comes in a window and says this message saying i can't download it because of somthing i don,t have on my pc(- help!!!!!

HELP I CAN NOT DOWNLOAD ITUNES 10.5 WHEN I AM DOWNLOADING IT A WINDOWS COMEST UP SAYS I CAN NOT DOWNLOAD ITUNES I NEED HELP PLEASE PLEASE PLEASE

HELPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP
PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP PPPPPPP
PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP
PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP
PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP

I can't download iTunes because of a missing Quicktime.msi file

Similar Messages

Maybe you are looking for