I can't download pictures from my camera ( Canon EOS 1100D).

Hi
I can't download pictures from my camera ( CANON EOS 1100D) on my Macbook Pro.
I can download pictures on other computers so it's not a cable problem.  I can connect memory sticks to the Mac, so it is not a USB port problem.
I did install the software provided by Canon (after I tried to download pictures and noticed it does not work). Why doesn't my macbook pro recognise my camera ? Thanks. Leacoulet

The prompt won't appear if the photos were originally synced from a computer, if they were taken with the iPhone then there are instructions on this page for how to disable/enable the prompt (the page is specifally about disabling the prompt, but it's the same process to enable it).

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