I can't download previous purchases on my new laptop, can anyone help?

Basically got a new laptop and went on iTunes to find them and they say 'purchased' but there is no download link or cloud anywhere.

Copy the ENTIRE iTunes folder from the old computer or the backup of the old computer to the new computer.

Similar Messages

  • Why can't I download previous purchases on my new I pad?

    Why can't I download previous purchases on my new I pad?

    Without more information from you nobody here could possibly answer that question.
    Are you connected to the Internet?
    Are you signed into the correct ID?
    Do you have anything restricted as far as installing in or downloading in Settings>General>Restrictions?
    Are you purchases trying to download, but stalling?
    Is anything happening at all?
    Any help here or should we just keep guessing?

  • How do i download previous purchases to my new computer. my old computer crashed and i lost my itunes library

    how do i download previous purchases to my new computer. my old computer

    It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
    Use your backup to put everything back.
    If for some reason you have failed to backup ( not good), then you can transfer from an ipod: File>Transfer Purchases
    If you are in the U.S. you can use the cloud:
    http://www.apple.com/icloud/

  • I have not been able to download previous purchases since the new update.  I keep getting a message that says this computer is associated with an APPLEID and that I can download previous purchases again in 82 days with a different ID??  I only have ONE ID

    I keep getting a message that says my computer is associated with an APPLE ID??  That I can download previous purchases again in 82 days with a different ID? I don't understand why it wont allow me to download previous purchases?? I never had this problem before the 10.5 update.  I have emailed their help panel numerious times and they never do anything that remedies the problem??  I only have one computer and one ID I just dont understand what the problem is. I use a 3G connection to download music and sometimes the songs are not completely downloaded too and when I cant redownload them its like a waste of money.. I am so discouraged!!! Has any of you had this problem or know what I can do to fix this problem?? Thanks!!!

    Hi Bander Bunny!
    I have a couple of articles that should be able to help you troubleshoot this issue a little further. You may want to try uninstalling and reinstalling iTunes first. This has to be done in a specific manner, and this article can help you do that:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/ht1923
    Another option is that you may want to try syncing your iPod nano manually. Here's is an article that pertains to manually managing the content of your iPod nano:
    Managing content manually on iPhone, iPad, and iPod
    http://support.apple.com/kb/ht1535
    It's also possible that this issue resides with your iPod nano. Here is a website that will help you troubleshoot the iPod nano:
    Apple - Support - iPod Troubleshooting Assistants
    http://www.apple.com/support/ipod/five_rs/
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • Can't download previously purchased music to new iPad "Associated with another Apple ID"

    Hi There,
    I have a brand new iPad Air and can see my previous purchases in the Music app. But when I try to download (by clicking the download/cloud icon) I get a confusing error:
    "This device is already associated with an Apple ID".
    The thing is, this is a brand new device - how could it be associated with another Apple ID?
    The only other Apple ID on the device is the one used for iCloud - could this be confusing things?
    Does anyone know how to get music onto the device?
    Any help would be much appreciated.
    Cheers
    Ben

    Thanks Amish,
    Dang it, I accidently marked your question as the answer from the email notifcation and can't change it.
    I purchased it from Apple and have been in contact with them for over a week. Unfortuantely, they insist I'm logged in using differnt accounts despite me sending screen shots to the contrary.
    I'm posting here becauase I'm getting nowhere with Apple - it's like they're stonewalling or the person I'm dealing with (Russ) is assuming I'm an idiot.
    I've been using Apple products for 25 years, look after an OSX server (have also maintained a Microsoft SBS server) so am quite familiar with computers and user accounts.
    But this situation has me stmped - both in terms of why it doesn't work, and why I can't get Russ to understand that I'm not logged in using a different Apple ID.
    He keeps senindg me links to iTunes terms and conditions - I can't listen to music purchased from Apple on my Apple dvices also purchased from Apple. How can iTunes Ts & Cs justify that?
    I've decided to a go a differnt route and report a problem via iTunes and see if I get a more helpful support guy.

  • Can't download previously purchased Elements on new Macbook

    I purchased Photoshop Elements 12 in November 2013 and downloaded it to my Macbook Pro.
    I recently bought a new Macbook and wanted to install this previously purchased version of elements.
    I went to my order history on the Adobe site and pressed download.
    This resulted in a page stating "413 - Header too long". I can't make the download.
    Any help is much appreciated. Thanks.

    Either clear your browser cache or use a different browser.

  • Can I download previous purchases on a new device with a different Apple ID?

    My daugther got an iPad mini for Christmas and setup her own Apple ID. Prior to this everything we bought went through my account. She wants to download the music that is on my account but I am telling her she can't because she has a different Apple ID.
    She told me that last night she went to a friends house, had her friend login to her Apple account and downloaded some of her songs and then signed back into her account and said I can just do the same thing. Is this really possible? If it's not, how did she get her friends music on her iPad?

    Not exactly:
    when you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID.
    Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days.
    Note: Removing a device from your Apple ID does not override the 90 day timer. The timer must complete 90 days from the day the device was associated before it can be associated to another Apple ID.
    iTunes Store: Associating a device or computer to your Apple ID
    In other words, she won't be able to associate the device with her new apple ID for 3 months if you download past purchases on it with yours even if you subsequently dissassociate the device afterwards.

  • Downloading previously purchased songs to new computer

    How do I re-download songs that I already purchased and downloaded onto my old computer, onto my new computer? Or how do I get access to the iTunes library on my old computer from my new computer?

    You can only download iTunes purchases once: iTunes Store: Purchased content can be downloaded only once
    This page will give you various options for copying purchases from one computer to another: iTunes for Windows: How to copy purchases between authorized computers
    Probably the most straightforward way to get iTunes onto your second computer is to network it with the first one and copy your iTunes folder across. Start by consolidating your library. When you consolidate, any songs in the iTunes Library that are not in the iTunes Music Folder are copied to the Music Folder and the Library is updated to point to those new files. Files already in the iTunes Music Folder have no changes made to them: Copying all your iTunes files to one location - Windows
    Copying the whole folder brings with it the iTunes Music folder and also the iTunes Library (iTunes Library.itl in Windows) database file which holds all the information about your songs (Playlists, Ratings, Play Counts, Last Played, Date Added, etc). You'll get more information including the Folder/File structure in this article: What are the iTunes library files?
    When you copy the iTunes folder make sure you put it into the default location on the new computer. On a PC this is \Documents and Settings\Username\My Documents\My Music\ (or C:\Username\Music\ in Vista). You should also use the same version of iTunes on both computers.
    You can also use this method with an external hard drive, you drag the folder from the first computer to the external drive and then from the drive to the second computer.
    If you have and iPod, some iPods can be used as an external drive and you can use them to move your iTunes (this option isn't available with the iPod Touch): How to use your iPod to move your music to a new computer
    Also if you are disposing of the old computer remember to deauthorise it so you don't use up one of your 5 allowances: About iTunes Music Store Authorisation and Deauthorisation

  • HT204053 How do I download previous purchases to a new ipad

    How do I download previous music from iTunes onto a new iPad.

    See http://support.apple.com/kb/HT2519.

  • Help with downloading previously purchased movies to new ipad mini

    I just bought a new ipad mini and I can't download purchased movies and music to he mini. When I attempt to download the music and movies from the cloud, the download meter shows progress up to 100% and then stops. When I go to my video section or music section, there are no downloads. I have read a ton of articles and attempted every solution possible. I restored my ipad mini from the ipad. I synced with iTunes and tried to download the music and movies from there. Nothing seems to work. Mysteriously, there are times in iTunes that e video meter shows a lot of space on my ipad being used by videos. Then it goes away and then shows it again later as if he videos are taking up space on the ipad. When connected to iTunes, if I click "on this ipad" then movies it shows the movies listed numerous times (showing I have attempted) over and over. Still there are no movies and no music. Can someone that is an apple expert help me solve this problem? I have tried all that I know. I have even tried to convert the videos to ipad format but that option is grayed out. If I click on a movie and go to the convert options they are all grayed out. I have looked at the content ratings, the resolution,and even a suggestion about surround sound. Nothing works for me. I contacted apple support and the lady was unhelpful and suggested I call for paid support. I do not feel like paying for help on an expensive item that I just purchased and does not seem to work. Help!

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
    CS5:
    http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • How to download previously purchased CS6 to new computer

    I purchased CS6 for design and web in 2012 on the web and want to download it on my new computer. I went to www.adobe.com/go/getserial and put in my serial number, but it was denied. Please help. Thanks!

    You already have a serial.
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Mylenium

  • TS1702 I am trying to download my previously purchased songs to. new computer. No download option appears tho songs there. Says original password needed but I've changed Is this the prob?

    Trying to download previously purchased items to new computer. Found them but there is no download option. Instr say must be password used when originally purchased. Could that be problem? I've changed mine. I did not back up. Any help would be appreciated. Thanks.

    Hello, johnandsteph. 
    You are allowed a total of 5 computers at a time to be authorized to play content.  It is not necessary to deauthorize an old computer if you are attempting to add a new one unless you have reached your five total allotment.  From the Store menu, choose Authorize This Computer and enter your Apple ID and password.  At that point you should be able to access your previous purchases.  I have included two links listed below.  The first one goes over authorization and deauthorization.  The second article covers how to download past purchases. 
    iTunes Store: About authorization and deauthorization
    http://support.apple.com/kb/ht1420
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If you are still unable to successfully authorize a computer, you may need to reach out to us via Contact Apple Support.
    Hope this helps,
    Jason H. 

  • HT201272 To download previously purchased audiobooks to your computer or iPod

    How do you download previously purchased audiobooks?
    My laptop and iPod were wiped so I've lost all my audiobooks

    Audiobooks are not currently available for repeat download so they won't show in the "Purchased" section of your account. You ought to have made a backup from which you could have restored all your content. There is no obligation on them to do so, but if you ask the iTunes Store support team nicely they might make an exception and requeue your missing content.
    tt2

  • Downloading iTunes Purchased Music to New PC

    I recently have acquired a new PC with Vista Home Premium as OS (My XP PC's motherboard gave up the ghost).
    Is it possible to re-download iTunes purchases onto my new machine?
    I have searched the iTunes site but can find no way of linking previous purchases to my new machine.
    Your help will be greatly appreciated.
    Thanks and regards
    johndoc

    You can download only one time.
    Copy the song files from your other PC to the new one.

  • How do I authorize my new mac book so i can download previously purchased music to this device

    How do you "authorize" a new computer on Itunes so that you can download previously purchased music to a new computer?
    Thanks

    Open itunes, click the word Store at the top of your computer screen, click Authorize

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