I can't download the creative cloud desktop
I've been trying to download this for over 24 hours now, with no luck. Everytime I try, I get this message:
We've encountered the following issue:
The remote server is not responding in a proper manner. Please try again in a few minutes.
Please help!
Hi sarahrose27,
Please follow the steps mentioned in the following link
http://forums.adobe.com/message/5481137#5481137
Thanks
Kapil
Similar Messages
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I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.
uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions
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I've just purchased CC and can't download the creative cloud app? Help would be appreciated! :)
I can't download the Creative Cloud App?
After purchasing CC Complete, it says to click here to download the app and it just takes me to a white page with the four loading squares that just keep circling.
If necessary to know, I have a MacBook Pro and great internet connection.Hi,
Here is the download page :
https://creative.adobe.com/products/creative-cloud?
If you still not have access to this page ,check and clean you hosts as explained in step 3:
Sign in, activation, or connection errors | CS5.5 and later
Regards, -
How can I tell the Creative Cloud Desktop app that an app no longer exists?
I have installed Muse via the Creative Cloud Desktop app, tried it, didn’t like it AND deinstalled it. (Or so I thought.) However, the Desktop app still shows Muse CC as “up to date”, and lists Muse CC 2014 in “New versions available for installed apps”. How can I get rid of these, when I can’t even find a trace of either one on my Mac (including the deinstaller folder in Utilities)?
Thanks, here are my (mixed) results
Creative Cloud Help | Install, update, or uninstall apps tells me to open /Utilities/Adobe Installers, which doesn’t show a Muse deinstaller, as mentioned above.
CC desktop lists applications as "Up to Date" when not installed lists 4 possible ways:
just the same: use the uninstaller in /Utilities/Adobe Installers, which isn’t there, so obviously useless.
delete opm.db in ~/Library/Application Support/Adobe/OOBE. This one was new to me, but didn’t help.
Install the latest version of the desktop app. I already had this, but I re-downloaded and re-installed it anyway. No difference.
Uninstall EVERYTHING as described in solution 1 and use the CS/CC CleanerTool. And NOW finally it gets interesting!
Actually I first thought this was bad joke, but it turned out I didn’t even have to uninstall anything else! I just downloaded the CleanerTool (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6), launched it, selected Muse and got prompted if I wanted to try a regular uninstall first. Ok, if that’s still an option, why not? So the CleanerTool launched an application manager that was finally able to uninstall Muse, while leaving everything else in place. Thumbs up!
So until Adobe integrates a proper uninstaller into their CC desktop app, I recommend the CleanerTool! -
I am using a mac
I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
Please help!!!! I need to complete a school assignmentBrittney2_lee from your post it sounds like you are receiving a variety of download errors. You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.
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Can I download the Creative Cloud programs on another computer and then instal them on my laptop?
Hi everyone,
I would prefer to download the CC Programs at work, save them to a USB then install them on my Laptop. Can this be done?
ThanksMissJayne please see the following blog post regarding the Creative Cloud packager - http://blogs.adobe.com/jnack/2013/04/whats-the-creative-cloud-packager.html. This would allow you to create installation packages which could be run from your USB drive.
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Can't download the creative cloud
Hello,
After creating an account on Adobe and paying for indesign, I cannot access to the creative cloud to download indesign. The link I received by email leads to a blank page.
I'm using a mac computer.
Thank you,
Best regards,Hi lauramartinez,
Welcome to Adobe Forum,
You can also download & install CC from here:
http://prodesigntools.com/adobe-cc-direct-download-links.html
Regards,
Rajshree -
Where can I update the Creative Cloud desktop manager?
I go on https://creative.adobe.com/products/creative-cloud and it gives me a link that opens up the creative cloud widget, but doesn't do anything.
Is there an exe I can download from the adobe website that will update/reinstall this program?
I'm getting this error when updating apps: U44M1P7
I read up before, on other questions that the solution was to update the download manager.Still getting it. Here are logs
06/18/13 14:11:38:326 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:38:326 | [INFO] | | OOBE | DE | | | | 10644 | Visit http://www.adobe.com/go/loganalyzer/ for more information
06/18/13 14:11:38:326 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | START - Installer Session
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | RIBS version: 7.0.0.108
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Total Timer]
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | CHECK: Single instance running
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | CHECK : Credentials
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Load Deployment File
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | deploymentFile option not given
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | CHECK : Another Native OS installer already running
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Create Required Folders
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Assuming install mode
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Looking up install source path
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Sync Media DB ...
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Sync Media DB]
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Pre check media db sync
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | End of Pre check media db sync. Exit code: 0
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Sync Media DB] took 1103.18 milliseconds (1.10318 seconds) DTR = 551.132 KBPS (0.538214 MBPS)
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Ready to initialize session to start with ...
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [CreatePayloadSession]
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Updated source path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Updating media info for: {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Ignoring original data since install source is local
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | Type: 0, Volume Order: 1, Media Name: AdobeCSXSExtensions4-mul
Path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:11:38:327 | [INFO] | | OOBE | DE | | | | 10644 | -------------------- END - Updating Media Sources - END --------------------
06/18/13 14:11:38:331 | [INFO] | | OOBE | DE | | | | 10644 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
06/18/13 14:11:38:331 | [INFO] | | OOBE | DE | | | | 10644 | ----------------- CreatePayloadSession: machine is x64 ---------------
06/18/13 14:11:38:782 | [INFO] | | OOBE | DE | | | | 10644 | ______ Verify Dependency Subscribers ______
06/18/13 14:11:38:782 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:11:38:782 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: 0 (0,0)
06/18/13 14:11:38:783 | [INFO] | | OOBE | DE | | | | 10644 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:11:38:784 | [INFO] | | OOBE | DE | | | | 10644 | Patch Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} can be applied to product Adobe CSXS Extensions 4 4.0.0.0 {2696829E-809E-4CCE-871F-AD92F85A9A66}
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Ignoring deployment input for the INSTALLDIR: marked as fixed
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Setting property "installSourcePath" to: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Setting property "mode" to: silent
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Setting property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Setting property "workflow" to: updater
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "extensionsOnly" to: 1
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "mode" to: silent
06/18/13 14:11:38:827 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "patchesOnly" to: 1
06/18/13 14:11:38:828 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:11:38:828 | [INFO] | | OOBE | DE | | | | 10644 | Overwrite property "workflow" to: updater
06/18/13 14:11:38:828 | [INFO] | | OOBE | DE | | | | 10644 | Found payload actions:
06/18/13 14:11:38:828 | [INFO] | | OOBE | DE | | | | 10644 | Deciding what installer mode to use...
06/18/13 14:11:38:844 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN Setting requested payload actions
06/18/13 14:11:38:845 | [INFO] | | OOBE | DE | | | | 10644 | Value returned on lookup of payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is: false
06/18/13 14:11:38:845 | [INFO] | | OOBE | DE | | | | 10644 | Action string for Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is install
06/18/13 14:11:38:846 | [INFO] | | OOBE | DE | | | | 10644 | END Setting requested payload actions
06/18/13 14:11:39:752 | [INFO] | | OOBE | DE | | | | 10644 | Collected advanced path check information for INSTALLDIR
06/18/13 14:11:39:752 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is a well-formed path
06/18/13 14:11:39:752 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is not the root path
06/18/13 14:11:39:753 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is on a local volume
06/18/13 14:11:39:753 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is on a writable volume
06/18/13 14:11:39:753 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR is not on a case sensitive volume
06/18/13 14:11:39:753 | [INFO] | | OOBE | DE | | | | 10644 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\
06/18/13 14:11:41:605 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | In InstallPreSystemCheckProc
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 91.3976 milliseconds (0.0913976 seconds) DTR = 12954.4 KBPS (12.6508 MBPS)
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | END InstallOperationsQueue Unordered operations
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:11:41:697 | [INFO] | | OOBE | DE | | | | 10644 | END InstallOperationsQueue Ordered operations
06/18/13 14:11:41:775 | [INFO] | | OOBE | DE | | | | 10644 | Payloads passed preflight validation.
06/18/13 14:11:41:775 | [INFO] | | OOBE | DE | | | | 10644 | Call PreSession Custom Hook
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | In InstallSessionOpenProc
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.652384 milliseconds (0.000652384 seconds)
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | END InstallOperationsQueue Unordered operations
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:11:41:776 | [INFO] | | OOBE | DE | | | | 10644 | END InstallOperationsQueue Ordered operations
06/18/13 14:11:41:785 | [INFO] | | OOBE | DE | | | | 10644 | Calling the custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:11:41:785 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:41:785 | [INFO] | | OOBE | DE | | | | 10644 | In PrePayloadInstallProc
06/18/13 14:11:46:788 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:46:788 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5003.5 milliseconds (5.0035 seconds) DTR = 500.45 KBPS (0.48872 MBPS)
06/18/13 14:11:46:788 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:46:792 | [INFO] | | OOBE | DE | | | | 8896 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:46:792 | [INFO] | | OOBE | DE | | | | 8896 | Installer Operation: PayloadInstaller
06/18/13 14:11:46:792 | [INFO] | | OOBE | DE | | | | 8896 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:46:792 | [INFO] | | OOBE | DE | | | | 8896 | Request to install payload
06/18/13 14:11:46:803 | [INFO] | | OOBE | DE | | | | 8896 | Payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
06/18/13 14:11:46:945 | [INFO] | | OOBE | DE | | | | 8896 | Extracting assets complete. Number assets: 2
06/18/13 14:11:46:945 | [INFO] | | OOBE | DE | | | | 8896 | CustomizedPatch property not found in database
06/18/13 14:11:46:945 | [INFO] | | OOBE | DE | | | | 8896 | Beginning installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:11:47:088 | [ERROR] | | OOBE | DE | | | | 8896 | DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:11:47:088 | [WARN] | | OOBE | DE | | | | 8896 | DW063: Command ARKPatchCommand failed.(Seq 26)
06/18/13 14:11:47:088 | [INFO] | | OOBE | DE | | | | 8896 | Completing installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:11:47:194 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:47:194 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 404.807 milliseconds (0.404807 seconds) DTR = 1264.8 KBPS (1.23516 MBPS)
06/18/13 14:11:47:196 | [INFO] | | OOBE | DE | | | | 10644 | User specified overrideFile:
06/18/13 14:11:47:199 | [INFO] | | OOBE | DE | | | | 10644 | The csu inventory was not updated for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}, value of local var is -1
06/18/13 14:11:47:199 | [INFO] | | OOBE | DE | | | | 10644 | Calling the ROLLBACK custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:11:47:199 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:47:199 | [INFO] | | OOBE | DE | | | | 10644 | In PrePayloadInstallProc
06/18/13 14:11:52:202 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:52:202 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5003.65 milliseconds (5.00365 seconds) DTR = 920.928 KBPS (0.899344 MBPS)
06/18/13 14:11:52:230 | [INFO] | | OOBE | DE | | | | 10644 | No operation. We're done:
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Total components installed: 0
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Total components repaired: 0
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Total components removed: 0
06/18/13 14:11:54:234 | [WARN] | | OOBE | DE | | | | 10644 | DW050: The following payload errors were found during install:
06/18/13 14:11:54:234 | [WARN] | | OOBE | DE | | | | 10644 | DW050: - Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul: Install failed
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Restarting your computer is recommended:
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | In order to complete the installation, please restart the computer
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:11:54:234 | [INFO] | | OOBE | DE | | | | 10644 | Call PostSession Custom Hook
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | ::START TIMER:: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | In InstallSessionCloseProc
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | Custom action return code: 0
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.680943 milliseconds (0.000680943 seconds) DTR = 23496.8 KBPS (22.9461 MBPS)
06/18/13 14:11:54:235 | [INFO] | | OOBE | DE | | | | 10644 | :: END TIMER :: [Total Timer] took 17021.8 milliseconds (17.0218 seconds) DTR = 183.999 KBPS (0.179687 MBPS)
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | -------------------------------------- Summary --------------------------------------
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | - 0 fatal error(s), 1 error(s)
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 |
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | ----------- Payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} -----------
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | ERROR: DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 |
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | Please search the above error string(s) to find when the error occurred.
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | These errors resulted in installer Exit Code mentioned below.
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | -------------------------------------------------------------------------------------
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 |
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | Exit Code: 7 - Unable to complete Silent workflow.
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | Please see specific errors for troubleshooting. For example, ERROR: DF022 ...
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | END - Installer Session
06/18/13 14:11:55:237 | [INFO] | | OOBE | DE | | | | 10644 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Visit http://www.adobe.com/go/loganalyzer/ for more information
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | START - Installer Session
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | RIBS version: 7.0.0.108
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Total Timer]
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | CHECK: Single instance running
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | CHECK : Credentials
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Load Deployment File
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | deploymentFile option not given
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | CHECK : Another Native OS installer already running
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Create Required Folders
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Assuming install mode
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Looking up install source path
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Sync Media DB ...
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Sync Media DB]
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | Pre check media db sync
06/18/13 14:29:20:925 | [INFO] | | OOBE | DE | | | | 10148 | End of Pre check media db sync. Exit code: 0
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Sync Media DB] took 736.018 milliseconds (0.736018 seconds)
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Ready to initialize session to start with ...
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [CreatePayloadSession]
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Updated source path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Updating media info for: {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Ignoring original data since install source is local
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | Type: 0, Volume Order: 1, Media Name: AdobeCSXSExtensions4-mul
Path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:29:20:926 | [INFO] | | OOBE | DE | | | | 10148 | -------------------- END - Updating Media Sources - END --------------------
06/18/13 14:29:20:929 | [INFO] | | OOBE | DE | | | | 10148 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
06/18/13 14:29:20:929 | [INFO] | | OOBE | DE | | | | 10148 | ----------------- CreatePayloadSession: machine is x64 ---------------
06/18/13 14:29:21:372 | [INFO] | | OOBE | DE | | | | 10148 | ______ Verify Dependency Subscribers ______
06/18/13 14:29:21:372 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:29:21:372 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: 0 (0,0)
06/18/13 14:29:21:372 | [INFO] | | OOBE | DE | | | | 10148 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:29:21:373 | [INFO] | | OOBE | DE | | | | 10148 | Patch Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} can be applied to product Adobe CSXS Extensions 4 4.0.0.0 {2696829E-809E-4CCE-871F-AD92F85A9A66}
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Ignoring deployment input for the INSTALLDIR: marked as fixed
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Setting property "installSourcePath" to: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Setting property "mode" to: silent
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Setting property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Setting property "workflow" to: updater
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "extensionsOnly" to: 1
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "mode" to: silent
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "patchesOnly" to: 1
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Overwrite property "workflow" to: updater
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Found payload actions:
06/18/13 14:29:21:414 | [INFO] | | OOBE | DE | | | | 10148 | Deciding what installer mode to use...
06/18/13 14:29:21:429 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN Setting requested payload actions
06/18/13 14:29:21:430 | [INFO] | | OOBE | DE | | | | 10148 | Value returned on lookup of payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is: false
06/18/13 14:29:21:430 | [INFO] | | OOBE | DE | | | | 10148 | Action string for Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is install
06/18/13 14:29:21:431 | [INFO] | | OOBE | DE | | | | 10148 | END Setting requested payload actions
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | Collected advanced path check information for INSTALLDIR
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is a well-formed path
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is not the root path
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is on a local volume
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is on a writable volume
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR is not on a case sensitive volume
06/18/13 14:29:21:618 | [INFO] | | OOBE | DE | | | | 10148 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\
06/18/13 14:29:23:205 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | In InstallPreSystemCheckProc
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 2.10307 milliseconds (0.00210307 seconds)
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | END InstallOperationsQueue Unordered operations
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:23:207 | [INFO] | | OOBE | DE | | | | 10148 | END InstallOperationsQueue Ordered operations
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | Payloads passed preflight validation.
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | Call PreSession Custom Hook
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | In InstallSessionOpenProc
06/18/13 14:29:23:398 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.659524 milliseconds (0.000659524 seconds)
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | END InstallOperationsQueue Unordered operations
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:23:399 | [INFO] | | OOBE | DE | | | | 10148 | END InstallOperationsQueue Ordered operations
06/18/13 14:29:23:406 | [INFO] | | OOBE | DE | | | | 10148 | Calling the custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:23:407 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:23:407 | [INFO] | | OOBE | DE | | | | 10148 | In PrePayloadInstallProc
06/18/13 14:29:28:411 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:28:411 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5003.74 milliseconds (5.00374 seconds)
06/18/13 14:29:28:411 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:28:415 | [INFO] | | OOBE | DE | | | | 4792 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:28:415 | [INFO] | | OOBE | DE | | | | 4792 | Installer Operation: PayloadInstaller
06/18/13 14:29:28:415 | [INFO] | | OOBE | DE | | | | 4792 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:28:415 | [INFO] | | OOBE | DE | | | | 4792 | Request to install payload
06/18/13 14:29:28:426 | [INFO] | | OOBE | DE | | | | 4792 | Payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
06/18/13 14:29:28:585 | [INFO] | | OOBE | DE | | | | 4792 | Extracting assets complete. Number assets: 2
06/18/13 14:29:28:585 | [INFO] | | OOBE | DE | | | | 4792 | CustomizedPatch property not found in database
06/18/13 14:29:28:585 | [INFO] | | OOBE | DE | | | | 4792 | Beginning installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:29:28:683 | [ERROR] | | OOBE | DE | | | | 4792 | DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:29:28:683 | [WARN] | | OOBE | DE | | | | 4792 | DW063: Command ARKPatchCommand failed.(Seq 26)
06/18/13 14:29:28:684 | [INFO] | | OOBE | DE | | | | 4792 | Completing installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:29:28:818 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:28:818 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 406.593 milliseconds (0.406593 seconds) DTR = 1259.25 KBPS (1.22973 MBPS)
06/18/13 14:29:28:820 | [INFO] | | OOBE | DE | | | | 10148 | User specified overrideFile:
06/18/13 14:29:28:823 | [INFO] | | OOBE | DE | | | | 10148 | The csu inventory was not updated for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}, value of local var is -1
06/18/13 14:29:28:823 | [INFO] | | OOBE | DE | | | | 10148 | Calling the ROLLBACK custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:28:823 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:28:824 | [INFO] | | OOBE | DE | | | | 10148 | In PrePayloadInstallProc
06/18/13 14:29:33:826 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:33:827 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5003.1 milliseconds (5.0031 seconds)
06/18/13 14:29:33:829 | [INFO] | | OOBE | DE | | | | 10148 | No operation. We're done:
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Total components installed: 0
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Total components repaired: 0
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Total components removed: 0
06/18/13 14:29:35:833 | [WARN] | | OOBE | DE | | | | 10148 | DW050: The following payload errors were found during install:
06/18/13 14:29:35:833 | [WARN] | | OOBE | DE | | | | 10148 | DW050: - Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul: Install failed
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Restarting your computer is recommended:
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | In order to complete the installation, please restart the computer
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:29:35:833 | [INFO] | | OOBE | DE | | | | 10148 | Call PostSession Custom Hook
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | ::START TIMER:: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | In InstallSessionCloseProc
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | Custom action return code: 0
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.719319 milliseconds (0.000719319 seconds) DTR = 22243.3 KBPS (21.7219 MBPS)
06/18/13 14:29:35:834 | [INFO] | | OOBE | DE | | | | 10148 | :: END TIMER :: [Total Timer] took 15654.8 milliseconds (15.6548 seconds) DTR = 34.7496 KBPS (0.0339352 MBPS)
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | -------------------------------------- Summary --------------------------------------
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | - 0 fatal error(s), 1 error(s)
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 |
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | ----------- Payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} -----------
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | ERROR: DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 |
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | Please search the above error string(s) to find when the error occurred.
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | These errors resulted in installer Exit Code mentioned below.
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | -------------------------------------------------------------------------------------
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 |
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | Exit Code: 7 - Unable to complete Silent workflow.
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | Please see specific errors for troubleshooting. For example, ERROR: DF022 ...
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | END - Installer Session
06/18/13 14:29:36:835 | [INFO] | | OOBE | DE | | | | 10148 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Visit http://www.adobe.com/go/loganalyzer/ for more information
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | START - Installer Session
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | RIBS version: 7.0.0.108
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Total Timer]
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | CHECK: Single instance running
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | CHECK : Credentials
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Load Deployment File
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | deploymentFile option not given
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | CHECK : Another Native OS installer already running
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Create Required Folders
06/18/13 14:29:53:705 | [INFO] | | OOBE | DE | | | | 8112 | Assuming install mode
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Looking up install source path
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Sync Media DB ...
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Sync Media DB]
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Pre check media db sync
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | End of Pre check media db sync. Exit code: 0
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Sync Media DB] took 1467.28 milliseconds (1.46728 seconds)
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Ready to initialize session to start with ...
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [CreatePayloadSession]
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Updated source path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Updating media info for: {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Ignoring original data since install source is local
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | Type: 0, Volume Order: 1, Media Name: AdobeCSXSExtensions4-mul
Path: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:29:53:706 | [INFO] | | OOBE | DE | | | | 8112 | -------------------- END - Updating Media Sources - END --------------------
06/18/13 14:29:53:709 | [INFO] | | OOBE | DE | | | | 8112 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
06/18/13 14:29:53:709 | [INFO] | | OOBE | DE | | | | 8112 | ----------------- CreatePayloadSession: machine is x64 ---------------
06/18/13 14:29:54:150 | [INFO] | | OOBE | DE | | | | 8112 | ______ Verify Dependency Subscribers ______
06/18/13 14:29:54:151 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:29:54:151 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: 0 (0,0)
06/18/13 14:29:54:151 | [INFO] | | OOBE | DE | | | | 8112 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
06/18/13 14:29:54:152 | [INFO] | | OOBE | DE | | | | 8112 | Patch Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} can be applied to product Adobe CSXS Extensions 4 4.0.0.0 {2696829E-809E-4CCE-871F-AD92F85A9A66}
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Ignoring deployment input for the INSTALLDIR: marked as fixed
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Setting property "installSourcePath" to: C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Setting property "mode" to: silent
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Setting property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Setting property "workflow" to: updater
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "extensionsOnly" to: 1
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "mode" to: silent
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "patchesOnly" to: 1
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "updateManifestPath" to: C:\Users\David Knag\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSExtensions4-4\4.0.2\4.0.2.xml
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Overwrite property "workflow" to: updater
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Found payload actions:
06/18/13 14:29:54:193 | [INFO] | | OOBE | DE | | | | 8112 | Deciding what installer mode to use...
06/18/13 14:29:54:208 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN Setting requested payload actions
06/18/13 14:29:54:209 | [INFO] | | OOBE | DE | | | | 8112 | Value returned on lookup of payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is: false
06/18/13 14:29:54:209 | [INFO] | | OOBE | DE | | | | 8112 | Action string for Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} is install
06/18/13 14:29:54:209 | [INFO] | | OOBE | DE | | | | 8112 | END Setting requested payload actions
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | Collected advanced path check information for INSTALLDIR
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is a well-formed path
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is not the root path
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is on a local volume
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is on a writable volume
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR is not on a case sensitive volume
06/18/13 14:29:54:355 | [INFO] | | OOBE | DE | | | | 8112 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\
06/18/13 14:29:56:090 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | In InstallPreSystemCheckProc
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [System check :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 539.895 milliseconds (0.539895 seconds) DTR = 133.359 KBPS (0.130234 MBPS)
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | END InstallOperationsQueue Unordered operations
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:56:629 | [INFO] | | OOBE | DE | | | | 8112 | END InstallOperationsQueue Ordered operations
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | Payloads passed preflight validation.
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | Call PreSession Custom Hook
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | In InstallSessionOpenProc
06/18/13 14:29:56:922 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Pre session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.589913 milliseconds (0.000589913 seconds)
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN InstallOperationsQueue Unordered operations
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | END InstallOperationsQueue Unordered operations
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | BEGIN InstallOperationsQueue Ordered operations
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: with operation install
06/18/13 14:29:56:923 | [INFO] | | OOBE | DE | | | | 8112 | END InstallOperationsQueue Ordered operations
06/18/13 14:29:56:930 | [INFO] | | OOBE | DE | | | | 8112 | Calling the custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:29:56:931 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:29:56:931 | [INFO] | | OOBE | DE | | | | 8112 | In PrePayloadInstallProc
06/18/13 14:30:01:933 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:30:01:934 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5002.89 milliseconds (5.00289 seconds) DTR = 1657.44 KBPS (1.6186 MBPS)
06/18/13 14:30:01:934 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:30:01:938 | [INFO] | | OOBE | DE | | | | 4968 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:01:938 | [INFO] | | OOBE | DE | | | | 4968 | Installer Operation: PayloadInstaller
06/18/13 14:30:01:938 | [INFO] | | OOBE | DE | | | | 4968 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:01:938 | [INFO] | | OOBE | DE | | | | 4968 | Request to install payload
06/18/13 14:30:01:949 | [INFO] | | OOBE | DE | | | | 4968 | Payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
06/18/13 14:30:02:155 | [INFO] | | OOBE | DE | | | | 4968 | Extracting assets complete. Number assets: 2
06/18/13 14:30:02:155 | [INFO] | | OOBE | DE | | | | 4968 | CustomizedPatch property not found in database
06/18/13 14:30:02:155 | [INFO] | | OOBE | DE | | | | 4968 | Beginning installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:30:02:314 | [ERROR] | | OOBE | DE | | | | 4968 | DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:30:02:314 | [WARN] | | OOBE | DE | | | | 4968 | DW063: Command ARKPatchCommand failed.(Seq 26)
06/18/13 14:30:02:314 | [INFO] | | OOBE | DE | | | | 4968 | Completing installation for payload at C:\Users\David Knag\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensions4-4\4.0.2\setup\payloads\Adob eCSXSExtensions4-mul-110613134741\Install.db
06/18/13 14:30:02:640 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:02:640 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Payload Operation :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 705.389 milliseconds (0.705389 seconds)
06/18/13 14:30:02:642 | [INFO] | | OOBE | DE | | | | 8112 | User specified overrideFile:
06/18/13 14:30:02:645 | [INFO] | | OOBE | DE | | | | 8112 | The csu inventory was not updated for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}, value of local var is -1
06/18/13 14:30:02:645 | [INFO] | | OOBE | DE | | | | 8112 | Calling the ROLLBACK custom action code for pre-install for payload Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3}
06/18/13 14:30:02:645 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:30:02:646 | [INFO] | | OOBE | DE | | | | 8112 | In PrePayloadInstallProc
06/18/13 14:30:07:648 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:30:07:648 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Pre payload :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 5002.95 milliseconds (5.00295 seconds) DTR = 35.1792 KBPS (0.0343547 MBPS)
06/18/13 14:30:07:651 | [INFO] | | OOBE | DE | | | | 8112 | No operation. We're done:
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Total components installed: 0
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Total components repaired: 0
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Total components removed: 0
06/18/13 14:30:09:655 | [WARN] | | OOBE | DE | | | | 8112 | DW050: The following payload errors were found during install:
06/18/13 14:30:09:655 | [WARN] | | OOBE | DE | | | | 8112 | DW050: - Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul: Install failed
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Restarting your computer is recommended:
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | In order to complete the installation, please restart the computer
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | Call PostSession Custom Hook
06/18/13 14:30:09:655 | [INFO] | | OOBE | DE | | | | 8112 | ::START TIMER:: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}]
06/18/13 14:30:09:656 | [INFO] | | OOBE | DE | | | | 8112 | In InstallSessionCloseProc
06/18/13 14:30:09:656 | [INFO] | | OOBE | DE | | | | 8112 | Custom action return code: 0
06/18/13 14:30:09:656 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Post session :{81036849-4B6D-4CB8-8D47-31222F3540E3}] took 0.700131 milliseconds (0.000700131 seconds) DTR = 22852.9 KBPS (22.3173 MBPS)
06/18/13 14:30:09:656 | [INFO] | | OOBE | DE | | | | 8112 | :: END TIMER :: [Total Timer] took 17427.6 milliseconds (17.4276 seconds) DTR = 86.2998 KBPS (0.0842772 MBPS)
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | -------------------------------------- Summary --------------------------------------
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | - 0 fatal error(s), 1 error(s)
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 |
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | ----------- Payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} -----------
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | ERROR: DF022: File corruption detected. Re-install the product & then apply the patch again. (Pre checksum mismatch for file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\locale\ja_JP\messages.properties" )(Seq 26)
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 |
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | Please search the above error string(s) to find when the error occurred.
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | These errors resulted in installer Exit Code mentioned below.
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | -------------------------------------------------------------------------------------
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 |
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | Exit Code: 7 - Unable to complete Silent workflow.
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | Please see specific errors for troubleshooting. For example, ERROR: DF022 ...
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | END - Installer Session
06/18/13 14:30:10:657 | [INFO] | | OOBE | DE | | | | 8112 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | Visit http://www.adobe.com/go/loganalyzer/ for more information
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | START - Installer Session
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | RIBS version: 7.0.0.108
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | Win OS version: 6.2.0.0 64 bit Type: 1
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | ::START TIMER:: [Total Timer]
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | CHECK: Single instance running
06/18/13 14:30:29:644 | [INFO] | | OOBE | DE | | | | 11828 | CHECK : Credentials
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Load Deployment File
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | deploymentFile option not given
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | CHECK : Another Native OS installer already running
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Create Required Folders
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Assuming install mode
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Looking up install source path
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Sync Media DB ...
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | ::START TIMER:: [Sync Media DB]
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | Pre check media db sync
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | End of Pre check media db sync. Exit code: 0
06/18/13 14:30:29:645 | [INFO] | | OOBE | DE | | | | 11828 | :: END TIMER :: [ -
How can I get the Creative Cloud Desktop app To work on Windows Vista?
Currently My CC Desktop app is a greyed out icon.
It has been on and off for months now.
I have called technical support several times and been directed to
1) Uninstall it
2) Run the cleaner
3) Turn AV Software off
4) Delet my prefrences
5) Delet Hosts file in Windows 32 folder
6) Restart, Restart,
7) Use a diffent User account. etc.
The apps work= PS, INDD, AE, PROJ, AI, DW, Fla, etc.
But the Creative Cloud Destop app does not. I have to use the web browser to upload or sync any files.
Anyone have any other ideas I welcome them.
My specs,
Running windows vista, on a very good HP machine.
I have been a loyal Adobe Customer, For more than 15 years.
I have been an Adobe Certified Expert for 3 years or more.
I work professionaly with this software as a teacher. I have taught this software to college grads. and now to highschool students.
Ususally Adobe is one of the best companies to deal? Please stop farming your support calls to other countries, The connections are poor, and the support is terrible and it is damaging your reputation.Hi D2xS-Shooter,
I am afraid Creative Cloud desktop app is not compatible with Windows Vista. If you run into problems there are very limited resources from Adobe to assist.
Creative Cloud is a collection of apps with various different tech specs
http://www.adobe.com/uk/products/creativecloud/tech-specs.html
Thanks!
Eshant -
Issue downloading the Creative Cloud Desktop App...
I can download the installer off of adobe's website without an issue. When I attempt to install the desktop app through the installer however, the installer gets about halfway through and then just disappears with no error code or message. It simply disappears and never finishes installing. I've tried uninstalling and removing all traces of the installer and desktop app before trying to reinstall but it leaves me with the same problem happening again. The very first time, I installed the desktop app successfully, but there was an error with it a few months in and it said the error would likely be resolved by reinstalling. It hasn't worked since then. I am on a late 2012 Macbook Pro Retina on OS 10.8.5.
Try below steps
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
click on finder and hold Command + Shift + G keys on your keypad.
This time type /Library and click on Go.
Make sure to remove ~ symbol.
Then open Application Support > Adobe folders.
Trash AAMUpdater, Adobe Application manager, OOBE folders.
Click on Finder and then hold Command + Shift + U keys on your keypad.
It will open utilities folder.
Trash Adobe Creative Cloud and Adobe Application Manager folders
Download and Run CC cleaner tool from below link
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proce dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Accept the license agreement and click on Adobe Application Manager
Then click on clean up selected
Try to install Creative Cloud App -
Where do you go to download the creative cloud desktop?
I am having trouble finding the original downloads for the CC. All I see are trial downloads under programs too.
Hi Ashly,
You can download the installer for Creative Cloud from here
Creative Cloud Help | Creative Cloud for desktop
Regards
Pattie -
I can't install The Creative Cloud desktop app in Mountain Lion. Error A12E1
After following every possible workaround posted everywhere, and waiting unsuccessfully for 1 hour and a half for a chat with customer support, I'm posting the issue here before I cancel my subscription to Creative Cloud.
I'm having the same issue that many people seem to have for different error codes and no solution seems to have been found yet that is agood fit for all of them, so I'm posting here in hopes somebody does take the time to analyze what is going on instead of suggesting the "Is you power cable plugged in?" type of questions. I have already tried all workarounds regarding this issue, the famous A12E1 error, but in my case the issue is specifically trying to install the Adobe Application Manager:
10/15/13 00:20:08:325 | [INFO] | | Download | LBS | LBSApplicationFacade | | | 151513 | ****************Starting LBS workflow*******************
10/15/13 00:20:08:426 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 151653 | initializing screen
10/15/13 00:20:08:448 | [INFO] | | Download | LBS | SystemCheck | | | 151653 | System OS Version - major = 10, minor = 8, bugFix = 5
10/15/13 00:20:08:448 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 151653 | ACCC System requirements check passed
10/15/13 00:20:08:476 | [INFO] | | Download | LBS | ProductInfo | | | 151653 | Product Sap Code not specified in the product information file
10/15/13 00:20:08:476 | [INFO] | | Download | LBS | ProductInfo | | | 151653 | Product locale not specified in the product information file
10/15/13 00:20:08:476 | [INFO] | | Download | LBS | ProductInfo | | | 151653 | Product name not specified in the product information file
10/15/13 00:20:08:476 | [INFO] | | Download | LBS | ProductInfo | | | 151653 | Applet Version not specified in the product information file
10/15/13 00:20:08:476 | [INFO] | | Download | LBS | ProductInfo | | | 151653 | Applet ID not specified in the product information file
10/15/13 00:20:08:476 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 151653 | Bootstraping Passed
10/15/13 00:20:08:494 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 151653 | LBS lock acquired
10/15/13 00:20:09:013 | [INFO] | | Download | LBS | SystemCheck | | | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 0
10/15/13 00:20:09:016 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 151653 | deployment lock check passed
10/15/13 00:20:09:035 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 151653 | ACCC not present so downloading is initiated.
10/15/13 00:20:14:369 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 151653 | Downloading Adobe Application Manager/Creative Cloud Connections
10/15/13 00:20:14:387 | [INFO] | | Download | LBS | SystemCheck | | | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 40
10/15/13 00:20:14:419 | [INFO] | | Download | LBS | ETS | | | 151653 | Event Guid generated is: '1f1ffcd5-2732-41b1-9ae7-245bf690b9c0'
10/15/13 00:20:14:420 | [INFO] | | Download | LBS | ETS | | | 151862 | Event with guid '1f1ffcd5-2732-41b1-9ae7-245bf690b9c0' is being sent
10/15/13 00:20:34:955 | [INFO] | | Download | LBS | ETS | | | 151653 | Event Guid generated is: '30733d16-78bd-4228-ad8e-3aca7932cac6'
10/15/13 00:20:34:963 | [INFO] | | Download | LBS | ETS | | | 151862 | Event with guid '30733d16-78bd-4228-ad8e-3aca7932cac6' is being sent
10/15/13 00:20:34:973 | [INFO] | | Download | LBS | SystemCheck | | | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 0
10/15/13 00:20:34:976 | [INFO] | | Download | LBS | SystemCheck | | | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 424132
10/15/13 00:20:34:986 | [INFO] | | Download | LBS | ETS | | | 151653 | Event Guid generated is: '3679b44b-4f03-4cac-9d81-eda5a38fb20e'
10/15/13 00:20:34:986 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 151653 | post download deployment lock check passed
10/15/13 00:20:34:986 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 151653 | Extracting and installing Adobe Application Manager
10/15/13 00:20:35:003 | [INFO] | | Download | LBS | SystemCheck | | | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 424222
10/15/13 00:20:35:191 | [INFO] | | Download | LBS | ETS | | | 151862 | Event with guid '3679b44b-4f03-4cac-9d81-eda5a38fb20e' is being sent
10/15/13 00:20:41:966 | [WARN] | | Download | LBS | AamInstallAction | | | 151653 | AAM installation ended with return code 5.
10/15/13 00:20:41:966 | [INFO] | | Download | LBS | SystemCheck | | | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 30863780
10/15/13 00:20:41:966 | [FATAL] | | Download | LBS | LBSWorkflowManager | | | 151653 | Failed to extract or install Adobe Application Manager. Error Code - -251
10/15/13 00:20:42:015 | [INFO] | | Download | LBS | ETS | | | 151653 | Event Guid generated is: 'aa39d648-2f7a-4a1a-865c-b254b54948d1'
10/15/13 00:20:42:016 | [INFO] | | Download | LBS | ETS | | | 151862 | Event with guid 'aa39d648-2f7a-4a1a-865c-b254b54948d1' is being sent
10/15/13 00:20:44:276 | [INFO] | | Download | LBS | ETS | | | 151513 | Waiting for the async thread to get the task completed
10/15/13 00:20:44:280 | [INFO] | | Download | LBS | ETS | | | 151862 | Async thread is completed. Now exiting from function.
10/15/13 00:20:44:286 | [INFO] | | Download | LBS | LBSApplicationFacade | | | 151513 | ****************Closing LBS workflow*******************
Please help..... I guess if nothing comes up by the end of the week I'm cancelling my subscription, I'm done with trying a bunch of stupid solutions that don't do anything. I have lost a lot of valuable time. If anybody has any good ideas please let me know.
Thank youIf there's still any developer left in the fancy and deserted HQ in San Jose that still provides support, you might want to ask them what does Exit Code 5 means for them when installing AAM, since every developer uses exit codes in their own way, to check why is the install of Adobe Application Manager failing.
10/15/13 00:20:41:966 | [WARN] | | Download | LBS | AamInstallAction | | | 151653 | AAM installation ended with return code 5.
10/15/13 00:20:41:966 | [INFO] | | Download | LBS | SystemCheck | | | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 30863780
10/15/13 00:20:41:966 | [FATAL] | | Download | LBS | LBSWorkflowManager | | | 151653 | Failed to extract or install Adobe Application Manager. Error Code - -251
There's no easy scripted answer out of this issue, like I said, I already went through all the troubleshooting that was posted in your support forums and nothing worked. The only sure way to find the problem is to do it the proper way and find out what the error means. -
In how many computers can i download the creative cloud software?
my laptop is old and not fast enough
if I download illustrator software will i be allowed to download it again to another computer?
thanks
BeatrizYou can download to all the machines you like. You can only have two machines activated to run the software.
-
i had previously installed it so i could use the 30 day trials, but i deleted i from my machine. now it won't open even though i purchased the creative cloud.
Mebridge please begin the installation process in a different web browser. You can also download the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
-
Why is it so hard to find the download link for the Creative Cloud desktop app?
So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.
When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".
I finally found it by hunting around in the help screens and Google for five minutes, but it's still obnoxious that there is no link to directly download the Creative Cloud desktop app here, which is where it sends you:
http://www.adobe.com/creativecloud/catalog/desktop.html
Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.
So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.Same with me here is the link I found and used
https://creative.adobe.com/products/download/creative-cloud?version=2.0
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