I can't download the latest itune 10.5, it keeps saying the bonjour can not be removed... HELP ME!!!!
I am trying to upload the latest version of itunes 10.5 so that I can set up my new iPhone 4s and it keeps saying that the bonjour can not be removed.
Please help me I have been trying to tackle this for the last 4 hours!!!
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?
Similar Messages
-
I downloaded the latest Itunes update, 10.6 I think. I can still sync my Ipod, but now I can't access the Itunes Store. There's no error message, it just keeps "accessing" but never completes. How can I fix this?
Ok... I just tried connecting my iPod directly to a USB port on the computer rather than via the USB hub I was using and everything is fine. Odd, but I'm happy now.
Thanks,
Evan -
I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?
iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process. -
i tried to download the latest itunes update, but received an error and now can't open itunes at all. Help?
Hello bajura007,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
When you get to the step to uninstall iTunes, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Recently I installed iTunes on my computer so that I could put music on my new iPad and it was fine, the next day when I went to put some more on it it asked me to download the newest version of iTunes and I did but since then I have been having trouble getting access to iTunes. I have uninstalled and reinstalled the latest itunes version and it still says that I need to reinstall it. Can someone please help me
Hi l.johnson66,
If you are having issues with iTunes after an attempted update, you may find the following article helpful:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Regards,
- Brenden -
My Mac laptop was running fine till I downloaded the latest itunes version this week, now all the programs are slow, ITUNEs cuts in and out. Anyone know what I did wrong?
Hello Mark Malecki,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having some issues with iTunes on your MacBook. You may want to isolate the issues further by testing to see if they persist in a new user account:
Isolating an issue by using another user account
http://support.apple.com/kb/TS4053
You can also try starting iTunes in safe mode:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
Thanks,
Matt M. -
Since the latest ITunes update I cannot find all the CD songs I had converted into playlists. All I can find are the songs I bought on ITunes.
Hello jerryfromil,
I've found an article that may help get your content back into iTunes.
No content shows up in iTunes after updating
http://support.apple.com/kb/TS1967
All the best,
Allen -
I'm not able to install windows 7 in my imac 21' which has the latest OSX 10.9
It keeps saying that I need a 64bit version of win7 which I actually have but it doesn't seems to be recognize.
Can someone help me out?
Thank youTo my knowledge there are no official MS Windows DVDs that contain both the 32 and 64 bit versions. There is a way to make a USB thumb drive that has both bit version on it but AFAIK this can't be done on a DVD disc even with a Dual Layer DVD disc.
For the Windows installer to function, actually boot the system to the install routine, certain files have to be on a certain area of the DVD disc. If by chance you really do have a DVD disc that contains both bit versions your Mac is only seeing the 32bit version on that disc.
You'll need to get a Real MS DVD of just the 64bit version or download the 64bit version ISO from My Digital Life and burn it to a DVD disc.
Pedroapple wrote:
In fact i'm using a DVD with both 32 and 64-bit win7. But it's the only one I have. I don't want to install the newest Win 8.
So you're saying there is no solution for this?
Thank you so much for your response. -
Trying to install the new itunes update and it keeps saying error could not install itunes. Currently I am running windows 7. Any advise to fix this problem. This is doing this when installing itunes/quicktime, safari 5, mobileme control panel, and the software update itself. The itunes version is 10.3.1
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
I'm trying to open the latest i-tunes but it keeps saying I need quick time 7.5 or higher
I'm trying to open the latest i-tunes but it keeps saying I need quick time 7.5 or higher (which I do) and I have no updates available for quicktime
QuickTime 7.5.5 for Leopard - http://support.apple.com/kb/DL27
QuickTime 7.7 for Leopard - http://support.apple.com/kb/dl761
= New version of Quicktime installed but application reports it needs to have that version installed =
Open Application > Utilities > System Profiler and check the Quicktime version in Frameworks vs. the version in Applications. One person had re-installed their operating system. It had kept the newer Player application but had reverted to an earlier version of the underlying support framework files which many applications utilize. Re-installing Quicktime 7.7 took care of the problem. Do this manually, not with Software Update.
Installation get stuck at "configuring installation" - https://discussions.apple.com/thread/2592979?threadID=2592979 - uninstall Quicktime before installing. -
I have been using itunes on my windows 64 bit laptop for years but since downloading the latest itunes 10.7 update whenever I opened itunes the error message 'A required itunes component is not installed. Please reinstall itunes (-42404)'
Itunes would still load and play music in my library and I could still sync my ipod but when loading a CD itunes would not recognise the album/tracks and I would need to type them manualing after uploading.
I have just bought the new iphone5 and went to sync the phone with itunes. itunes recognises the iphone when plugged in via the usb port or when wi fi is turned on but itunes will not allow the phone to sync.
I spent over an hour the other morning speaking to apple customer support and have ensured I have administer right and that UAC is turned off.
I was taken through msconfigure and adjusted the startup tab but still no joy.
In the end I was e-mailed instructions on how to uninstall and then reinstall itunes and component parts.
Now that I've uninstalled itunes when I try reinstalling I get the following messages during the download.
The 1st message is;
'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
When I click ok the next message that appears sometime later during the install is;
Service 'Apple Mobile Device' (Apple Mobile Device) Failed to start Verify that you have sufficient privileges to start system services.
The options I have are to abort, retry or ignore. If I retry the same message comes back and if I abort or ignore the download continues and I then get the following message:
'Apple Application Support was not found. Apple Application Support is required to run itunes Helper. Please uninstall itunes, then reinstall itunes again. Error 2'
After attempting to reinstall itunes only some components were installed however itunes would not open.
It would appear many people have experienced problems with this latest download!'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
Why can't I update to the latest version of itunes. My computer tells me an error occured and if it happens again to load manually
Had exactly same problem on iPad1. "Unable to check for update. An error occurred while checking for a software update". Been getting this since 3/7/2012. Apple support said probably server overload. Checked these comments and found answer that worked.
-- Reset device
. Backup your iPhone/iPad to iCloud (very important). Settings>iCloud> Storage and Backup>Backup Now (at the bottom)
. Erase your device. Settings>General>Reset>Erase All Content And Settings
. Device will reset and wipe itself
. When it restarts follow the instructions on screen and setup your device.
You're choices here do not really matter except for restoring From a backup.
Do not restore a backup, chose "Set up as new".
. When complete, the Software Update should now work which will install IOS 5.1
. When installed, Erase the device again (see Above).
. Once erased, follow the Wizard but this time select that you wish to restore from a backup
In iCloud. Select the backup that you took in first step.
. Your device should be back to normal and with IOS 5.1.
This takes time to complete but it worked. Thanks to Glosdeveloper for this. By the way this was an "over the air" update (as opposed to plugged in. -
I am trying to update my iTunes and it keeps saying that I need to verify my authority to have mobile services or something like that. What can I do??
Hello Mettiuss,
Thank you for using Apple Support Communities
It sounds like you are unable to uninstall iTunes so you can install a new updated copy, and if so, I recommend taking a look at this article named Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 found here http://support.apple.com/kb/HT1923
Take care,
Sterling -
I need to update my iTunes and my iPhone 3GS to the latest version and evertimes I click on "update" I get the following error message displayed - "cannot open URL". I have checked the permissions on my windows firewall and iTunes is not blocked. PLease can anyone give me some other suggestions as its really frustrating and I want to download ringtones etc but can't do so without the latest software versions of iOS etc. Please help? Thank you
Try temporarily disabling your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
someone please help me, i cannot update me ipod until this updates!!
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?
Maybe you are looking for
-
Can I have multiple iCloud accounts?
If I can have multiple iCloud accounts, where and how do I set the up? I cannot find the option under the iCloud settings in system preferences. I have a personal and two different work emails with calendars I would like to sync.
-
I also get this message; Process: QuickLookSatellite [8313] Path: /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellit e Id
-
I have an airport express and Direcway internet at home. Using online "speed tests" I run between 500k and 700k which is what they claim to run. I just had DSL put in at my girlfriends house and am having problems. I went through Quest becuase that i
-
Can image for blue pixels and report pixel x,y coordinates
Hi I am not sure if I am posting in the right forum so please excuse me. I have a number of images (100 +) which are 400 pixels by 400 pixels each. On these images I have a number of blue dots which are probababally 2 by 2 pixels each. I want to writ
-
I recently began taking an online class. We are required to watch multiple videos. I was able to watch the QuickTime videos before, but now whenever I launch the videos in QuickTime I get the Error code 401. My teacher does not know whats wrong, beca