I can't download the Mtn Lion program because the "code" I received via email is supposedly invalid.  Cannot respond directly to the email Apple sent with the code.  What should I do?

This morning I received my personal "code" for downloading Mountail Lion.  Myself and others have verified the code that I manually entered is the same as the one assigned to me but it won't take.  I keep getting an error message.  Anyone else having difficulty with the free update?

Call customer support.

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