I can't download updates for Firefox (which is causing problems,) because Bitdefender 2011 says it's toolbar is incompatible or something. :( Any suggestions?

I'm having trouble with internet speed/crashing/"timing out"/etc., and keep getting reminders to update Firefox, but every time I try to update it, it goes through the motions, and then Bitdefender 2011 gives me a message saying that Firefox's toolbar is incompatible or something, and so it wasn't installed. :(
Is anyone else having this problem, and, if so, is there a way to update Firefox WITHOUT taking virus protection off of my computer, or having to change to Explorer or Safari?
My ISP told me that I should update my DSL box and router to THEIR newest version (at CenturyLink,) and use Explorer, and that would take care of the problem. :(
I'm not sure about the DSL box and Netgear WIFI's connection to Explorer vs. Firefox, but I have always heard that Explorer had a higher virus rate than Firefox or Safari, so...really don't WANT to switch if I can possibly FIX the constant problems. :(
ANY help would be GREATLY appreciated!
Thank you!
-Angie-

I am connected to the internet via a wireless network set up in my home. There are two other PCs connected to the network, one a desktop and the other a laptop. Neither have had any problems using or connecting to the internet. I have a DSL connection. I have tried to directly connect with the router with an ethernet cable, but the same thing happens.

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