I can't eject the DVD, It was jammed!!

How can solve this serious problem!!!!!

There are several ways that you might try. Is the disk icon visible on the desktop?
If it is, then dragging the icon to the trash (which will change to Eject) might work. A similar Eject button is in the Finder's sidebar.
If that is not successful and you can work in Terminal, you might try typing in the command,
drutil eject
Another method is to hold down the mouse button (or trackpad key) at startup.
If these are unsuccessful, others have managed with the Eject button at the same time as a business card with some Scotch tape on it, but if your MBP is under warranty, you may want to avoid that, unless you can see the disk. It is not recommended that you poke about in the drive or insert any sharp objects.
If these fail, it might be necessary to visit a repair facility.

Similar Messages

My MacBook Pro will not boot. When I inserted the OSx installation DVD, there is no hard drive to select. I can't eject the DVD either. Do I need to reinstall the operating system? Please help!

I forgot to mention that there is a grey screen on startup also a flashing folder with a question mark. I have tried the solutions offered on these forum pages. I cannot get past the disk utility screen.

Regarding the DVD in the optical drive:
Credit Kappy.
kevsgroove wrote:
I forgot to mention that there is a grey screen on startup also a flashing folder with a question mark. I have tried the solutions offered on these forum pages. I cannot get past the disk utility screen.
The MBP cannot find the OSX, and either the HDD or connector has failed. If you can get the installation DVD to work, start the installation process and when the menu bar appears on the display, select 'Utilities'. From the drop down menu, select Disk Utility>First Aid and run 'Verify' and 'Repair'. If unsuccessful, a new HDD is in your future.
If you cannot get the DVD to function, then a trip to an Apple store is your best option.
Ciao.

Dont' have an apple keyboard, and I can't eject the DVD

Help... it's stuck! Not showing up on desktop or in Devices. Is there a way to get it out manually?
thanks!!!

Restart, holding down the mouse button. That should eject it. If that doesn't work, launch the Terminal app in /Utilities, copy & paste the below command into the window that pops up, and hit the return key. That should do the trick.
drutil eject -drive internal

Using an early 2011 15 inch macbook pro to watch a rented dvd. the screen displayed a skipping over damaged section message, then the dvd froze. first unable to eject the dvd, now it can't be inserted. Hardware prblm? reset the superdrive?

I was viewing a rented dvd when a "skipping damaged area" message was shown and then the dvd froze. At first I was unable to eject the dvd with the eject botton though the superdrive made "ejecting" noises, and followed the cue "finder using dvd" and ejected it. Now the drive will not accept any dvds. Does this sound like a hardaware problem, or is it possible that some sort of "reset" needs to take place?

Before wasting your time heading to your local Apple Store, try resetting your SMC. It doesn't work all the time, but sometimes it's just the thing to save you time.

HT1151 Cannot retrieve file after I forgot to properly eject the USB it was on--what can I do to get this file to open?

Cannot retrieve file after I forgot to properly eject the USB it was on--what can I do to get this file to open? Thanks for helping me out b/c it would take days to re-create this file! IMAC 10.5.8 Excel File using .xls extension.

Hi Sue,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Try a Repair on the External USB Drive.
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

IDVD problem burning and multiplexing - gets stuck but ejects the DVD and the DVD doesn't play

I am having trouble burning DVDs. Everything seems to be working fine during the iDVD project creation. I can watch the movie and select scenes within iDVD. Then, when I go to burn the DVD, it gets stuck at the burning/multiplexing stage - the wheel just keeps spinning and says there is about a minute left. Yet it ejects the DVD and the DVD won't play when inserted into a DVD player. It will show the intro and the scene selection pages but when you click on one of the scenes, it gets stuck and doesn't play. I have already uninstalled and reinstalled iDVD. The problem persists. It seems like the burner itself is the problem. What can I do to fix it? I have Mac OS X Version 10.6.8 with a 2.8 GHzintel Core 2 Duo and iDVD version 7.0.4.

Hi
Multiplexing error is a very complex problem due to many things (long long list following) - one common but not obvious reason is that material on the iDVD menu goes outside the TV-Safe area (or just touching it).
So first - turn on TV-Safe area and move any object well inside of this.
Wide screen stretched - usually (as I think) it is due to making a 4x3 movie in a 16x9 wide-screen project OR the other way around. This forces one to on flat-screen TV (or other) set the presenting view right - My has 4x3, wide-screen, zoom and auto-wide-screen and I have to switch this by my remote for some DVD I've made "wrong" way.
Now my long long list on Multiplex Error
LONG LONG LONG LIST
Multiplexing Error
PART One.
Use of strange video/audio material e.g. .avi, .wmv, .mp3 etc.
I only use.
Video - StreamingDV (miniDV tape via FireWire) and
Audio - .aiff (as on audio-CDs) (else converted to this .aiff 48KHz)
Photo - .jpg (.bmp known problematic)
Chapters !
A. Using strange letters in video project name e.g. +,/; etc. keep to a-z and 0-9 strange letters in project name e.g. +
as described by Donnyboy69. Does the title of your project have any symbols or decimal points in it. If so, that is why you are getting the error. I had a project that had a + sign which caused the same problem. I renamed it without the symbol and low and behold, it worked.
B. Location of Chapters
• Can’t be at start or end of movie (Skip first/start one - iDVD sets this by it self. At the End - no need)
• Not in a transition (or within 2-3 seconds from it)
Important when from iMovie HD6 or previous - Now also observed when using FCE 4
PART Two.
from Robert Modero.
"Multiplexing Error. Problem during initialization of tracks"
Simply remember to add subtitles to your Quicktime files and menu buttons.
Once I did that, I was back in business.
from Boise Jim
Do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
I always makes a DiskImage first and test this so that it runs OK
I use only - Verbatim DVDs
I use only - DVD-R
I burn at an as slow speed possibly e.g. x1
This gives good DVDs
PART Three.
Multiplex Error
Chuck, Chicago 2/7/2009.
Back again. Here is what I have found to work. I also have and use a LaCie DVD-R/RW DL external drive and a LaCie external hard drive as well. Since yesterday I have tried a few ways to burn a themed iDVD project having four 56 minute movies on it, amounting to 226 minutes onto a DVD DL disc, capacity 240 minutes. Apple tech support really didn't know what to do but gave me a very good tip. I had two options left. Apple tech support's tip was to try disc image. One of the replies on a thread with this subject said not to, but my experience today is good. Put your project onto "Burn to disc image," under "iDVD, file." Yesterday encoding took me 23 1/2 hours. Overnight for iDVD disc image, encoding took 21 1/2 hours (again) while I slept. This morning I tried to copy/burn disc image to a DVD with Roxio Toast 7, and it stopped near the end of the burn with some kind of "error" message. So then I tried Utilities> Disc Utility> Burn icon, and followed it through. Be sure to click the DVD DL drive in the window "Burn disc in.". I had one other problem though. At the end of a 46 minute copy, it started to verify, and at the end of verify it rejected the burn. So I tried again, and when "verify" appeared, I clicked on "Skip." The disc finished burning and is doing fine and well. A long and tortuous process, but at last something works. I made several additional copies using Disc Utility. Best wishes. Chuck, Chicago.
2. Disconnect any other external devices not absolutely needed.
e.g. external USB/USB2 hard disks, other FW hard disks etc.
3 Chapter marks in transitions - minimum 2 sec from
FROM Bev.
(Not a 'guy' but I will answer!)
First, I do not think that mixing wide-screen and standard makes a difference in iDVD.
Second, you should use a better brand of DVD disk. Also, many of us have experienced fewer problems on playback with DVD-R disks. Recommended brands here are Verbatim, Maxell and Taiyo Yuden. Memorex and TDK are not consistent and may not give you a correct burn. They apparently have fewer layers in the composition of the disk. I have always used Verbatim DVD-R disks and have not had any burn problems.
Also, choose a slower burn speed, 4x or less.
Third, to determine if the iDVD project will burn properly, create a disk image file (from within iDVD, go File->Save as Disk Image) and test it. Mount the disk image and then open DVD Player (in Applications) and view your project. If it plays correctly, you can then burn the actual DVD disk from the disk image file using Disk Utility.
From. Boise, Idaho
I did everything I've seen suggested, but a friend (who used to be an Apple Genius) suggested that I do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
It worked, and I got a clean burn from iDVD.
Hopefully this can help other people.
by dheb0422
Well, I finally got it, and it was odd enough to post here incase anyone looks this topic up again. Many things were tried, including burning the unedited film, the edited film without titles and chapter markers, abbreviating the chapter markers in case length was the issue (remember the old iMovie used to truncate them when moving to iDVD?). In the process, I noticed that one, and only one, chapter marker was on the same line as the title marker. All the others were on the line above. The only way I seemed able to change that was to clip a few seconds of film. After that last clip, the offending marker took a place on the line above, as were all the others. That run published, compiled completely and burned. That's one for the books.
One user more writes
To add my experience with Multiplex Errors using iDVD (7.0.4), I recently created two iDVD projects
Video from both passed from FCE 4.01 with chapters
One project worked fine in creating disk image file
The other gave Multiplex Errors
I tried suggestions to remove special characters and no chapter marks at beginning, but nothing worked
Note that I've used iDVD for dozens of projects and this is first time I've run into Multiplex Errors
Anyway, for problem project, I tried an experiment where I removed all chapters in FCE and passed to new iDVD project
This time multiplex errors gone
So had something to do with chapters
So now I tried numerous experiments to remove individual chapters and try again creating disk image with new iDVD project
After numerous tries, I was able to narrow problem down to 1 "Bad" chapter mark
That is, when I left the "bad" chapter in my FCE project and passed to iDVD, iDVD gave multiplex error
When I removed "bad" chapter mark (and others in), no multiplex error
As a final experiment, I moved "bad" chapter mark about 5-10 sec's beyond original point and passed to iDVD, the multiplex errors now magically went away and I was able to finally create my disk image.
I have no idea why this worked, but thought I'd mention here in case someone else runs into similar problem.
Rich839
In addition to Bengt's fine advice, burning errors can occur if you have located any of your menu buttons wholly or partly outside of the safe TV viewing area. Go to your main project menu, then click on View/Show TV Safe Area, to check. Drag into the safe viewing area any buttons that are outside the safe viewing area.
Russ One - suggest this
Multiplex Error-There was an error during muxing preparation
One thing that worked for me was to export the video w/o chapter markers as a self contained movie (thereby not loosing the edits & etc). Then make a new FCE project and import that movie into a new sequence and add the chapter markers. I've used "-", "&" and "," with no problem in the chapter names. Removing the markers or exporting without them did solve the problem but renaming them with just numbers 1,2,3....5, did not solve the problem and since this problem seems to happen with with iMovie as well, it would suggest the problem is in the video or audio and in combination with the chapter markers iDVD just can't handle it. The only other possibility is that both iMovie and FCE share the same or similar chapter marker code that some how is corrupting the markers.
Summary - What to try
1. Chapters
• Only A to Z and 0 to 9 in chapter title
• No Chapter mark at very beginning of movie
• No Chapter mark in or within 2 seconds from any transition in movie
2. TV-safe area for buttons (no one outside this)
3. Safe re-boot
4. No other external devices connected - that are not needed
SDMacuser adds to this
• On #4 ... No ext. devices. Some think this applies mainly to ext. FW. Not the case. Also applies to ext. USB2 as well (not to mention flash drives too).
Do not leave 3rd party devices / camera / camcorder plugged in unless it is being used with iDvd's One Step process. Certain web cams can trigger this also (especially ones with added features like LED light/s that draw additional power from the FW or USB bus).
5. Minimum of 25Gb free space on Start-up hard disk
6. Make a DiskImage first - reduces where problem originates
7. Trash iDVD pref. file
8. Make a new iDVD project
9. Movies in project with same aspect ratio e.g. 4x3 or 16x9
10. No other programs/applications running during iDVD process. e.g. Internet, screen & energy savers
Yours Bengt W

I can't get the dvd out of the machine

i was checking out the native instruments absynth 3 tutorial dvd. after quit the dvd i can not manage to eject it , i get a message saying that dvd is still in use and i have to quit the applications and try again. but there are no applications open, i even tried to force quit the finder , then shut the machine off. and turned it on again , no avail. i can't get the dvd out. any ideas?

Restart the machine with the Option, Command, O, and F keys held down, and type the following commands into the prompt:
eject cd
mac-boot
The DVD should be ejected once the first command has been issued. There are some other options available on this page.
(9604)

I can't open the DVD tray

I can't open the DVD tray. There's nothing inside. I hear a sound (a grrrr) but it won't open.
I had that 2-3 times in the last 5 years and I always managed to open it by pushing the "DVD ROM drive open button" while I restart but not this time.
I also tried to put a paper clip in the little hole but that doesn't work either.
In the Apple help site, they say push the "eject media key" on your keyboard; I didn't know where that is but I know now it's the F12 key; when I push it I hear a sound coming from the tray (like a electric screwdriver) but nothing happens.
So what can I do ?
I saw that Andrew Favret had the same problem in October and Don Archibald said:
• Boot or restart the machine, immediately press the Option key, keep it held down. This will bring up Startup Manager. Once Startup Manager has finished loading, press the key combo Command-. (Command-Periodkey). This should open the tray.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I tried the "Option" key. The Start Up Manager appeared: A display with my 5 drives in the middle, and a Right Arrow icon on the right.
I did click on the right arrow and it started to load normally as it does when you turn the computer on.
So I try the whole thing again and now instead of clicking on the right arrow, I tried the command and period key. I hear again, a sound coming from the tray and I see the icon for "eject" on the screen but nothing happens. Tried 5-6 times. And the F12 key don't have any effect at this time.
If I had a disc in the tray, I'm sure the icons for the DVD drive will appear but the tray is empty.
Not sure if there's a relation but I just upgraded that same day to a new version of iTunes (from version 7 to 8.0.2) and 3 other upgrades: QuickTime player (from 7.1.3 to 7.5.5) Plus Java and Security something.

Usually there is a CD/DVD in the tray that won't eject, but you say the tray is empty. Are there any other users of you Mac, especially kids? Someone may have placed something in the tray that is causing the jam.
Here's the usual fixes.
First try a Restart while holding down the mouse button.
If that doesn’t work, look at these links:
A dozen ways to eject or unmount a recalcitrant CD or DVD
http://www.osxfaq.com/dailytips/08-2002/08-12.ws
Ejecting media in Mac OS X: Removing 'stuck' CDs/DVDs
http://www.macfixit.com/article.php?story=20041011075232575
Power Macintosh G3 and G4: About the DVD-RAM Drive
http://docs.info.apple.com/article.html?artnum=HT3072
PowerPC-based Macintosh: How to eject a disc when other options don't work
http://docs.info.apple.com/article.html?artnum=106752
Force Eject (10.3 or later) - Can be used to eject any removable disk that the system will not eject. http://mac.softpedia.com/progDownload/Force-Eject-Download-34780.html
 Cheers, Tom

How can I eject a dvd that will not play and says "supported dish not available, also DVD player encountered a system error -69902

I am unable to eject a DVD. When I try the screen says "Supported dish not available." Before that a DVD stopped playing and the screen said 'DVD player encountere a system error -69902. How can I get the DVD out?

restart your mac while holding down on the mouse.

HT5922 can i watch the dvd in my desktop on my apple tv?

can i watch the dvd in my desktop on my apple tv?
What are the steps?

I'm new to this aspect of technology so sorry if I seem a bit lame here but what is the advantage of Apple tv if I have the ability to go wifi from my computer to my smart tv? I know if I had an old stlye tv that would be necessary but didn't think so with my newer set up.
Again I just recently purchade this setup and was hoping to watch a dvd on my tv from my mac via wi-fi, (our old dvd player won't connect to the new tv...
Thanks for your help, not trying to be difficult just trying to learn and understand.

How can i eject a dvd that seems to be in a reading loop

how can i eject a dvd that seems to be in a reading loop

A few options: restart holding down the mouse button; launch Disk Utility in Utilities folder, select the DVD on the left and click on the eject button.
More suggestions here: http://osxdaily.com/2009/08/28/eject-a-stuck-disk-from-your-mac-dvd-super-drive/

I can't eject a DVD from my disk drive

I can't eject a DVD from my disk drive nor can I play the DVD? It freezes up my cpu. Any suggestions?

macnewbie39 wrote:
I can't eject a DVD from my disk drive nor can I play the DVD? It freezes up my cpu. Any suggestions?
Open Terminal and type or paste: drutil eject and press enter, quit.
Might just be a bad DVD or it could contain a different form of copy protection that the Mac doesn't understand yet. Use a older DVD's and try them out, if you still have the same problem then you can try as much as you can of the fix list here or take your machine in for service.
Step by Step to fix your Mac

Can i replace the dvd burner with a second hard disk in my pavilion dv6 6915nr?

Can I remove the dvd burner and replace it with a secondary bay hard disk?

Hi,
Yes you can, you need something like this to hold the HDD (or SSD):
http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=289
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

I want to create a "Play All" chapter marker that will play the video from start to finish in addition to the standard chapters I have-I guess I can auto start the DVD but would prefer a button-how and where would I put this "play all" marker??

I want to create a "Play All" chapter marker that will play the video from start to finish in addition to the standard chapters I have…I guess I can auto start the DVD but would prefer a button…how and where would I put this "play all" marker?? Thanks..

The start chapter button is a play the whole movie button regardless of how many other markers you have.
Once a DVD starts playing it continues to the end.
Chapters marker simply gives the viewer a place to start playback whether it be the start, middle or near the end.
Al

I'm trying to install bootcamp and XP, but when keyboard does't work. How can I eject the disc?

How can I eject the disc and start over and get into the OSX system?

XP isn't supported in BootCamp, you'll have to use the free VirualBox or one of the other commercial virtual machine softwares to run it in a window on OS X. The performance isn't going to be good enough for 3D games or heavy CPU ones, but good enought for most general use software.
Apple doesn't supply the hybrid MBR and hardware drivers required to run XP in BootCamp any longer. If you were on Snow Leopard 10.6 it's still possible, but not Lion or Mountain Lion.
This is what you do to resolve your problem.
1: Hold the power button down to force a hardware shutdown (emergency use only use the Apple Menu > shutdown all other times)
2: Press and hold the option/alt key on the keyboard.
3: Boot the computer and enter Startup Manager
4: Keep pressing the eject key on the keyboard, the disk will eject.
5: Select OS X to boot from by clicking on the volume and the little arrow that appears.
6: Set Startup Disk in System Preferences to OS X.
7: Head to BootCamp Utility and use it to remove the BootCamp partition.
8: If you used Disk Utility, then use that to remove the second partition and absorb the remaining space back into the OS X partition.
9: Install VirtualBox, if on 10.8 you migh have to control/right click and "Open" to bypass Gatekeeper controls for the installer and/or program at least once.
10: Read the instructions how to setup and use VirtualBox.

I can't eject the DVD, It was jammed!!

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