I can't email apple on this, but maybe you can help, compressor wont start

Question

This is a long letter I composed to send to apple about my compressor problems. I am having issues here in this paper, file:///Users/nelsonmay/Desktop/Compressor:%20Troubleshooting%20basics.webarchiv e but I have files missing even after 3 installs. Compressor works fine under another user name and I was told to migrate everything over to that new account, but the tech on apple phone support didnt' want to tell me how. I still have about 40 days of phone support on this software FCP6, but didn't get much on the phone. If you have the time to read though this and can help me with either getting compressor to install on my current user account or help me migrate over to my new one, I can go on and start working with this G5 again. If anyone can forward this onto apple, I would appreciate it.
Here is my initial problem and why I called tech support.
compressor would start, and I had the toolbar, but I couldn’t start a batch or open a file. When I tried to close compressor it said files were in the queue.
I am writing with a real problem with my compressor software. I called tech support 4/7/09 and didn’t get a lot of help. I was essentially told to create another account on my mac to see if compressor was on the other account. I was also told to migrate over to that other account. I tried to ask for more support, but the tech just kept saying I need this paper to follow. file:///Users/nelsonmay/Desktop/Compressor:%20Troubleshooting%20basics.webarchiv e
He also said that I could just reinstall compressor and everything would be OK. I logged to the new account I created on while on the phone and got compressor to start. I thought I was good, and since I didn’t feel I was getting support ( I asked to be walked through the process) I hope compressor would run. Later I tried to run a file on compressor – the new account I created, and go an error. I thought the next step was to go though the paper and reinstall compressor.
First I made sure the permissions were correct. Then I removed the user preferences, but I did not find this file com.apple.compressor.Compressor.plist. I decided to proceed thinking I may be able to get a clean install. The following files were missing and still are.
these files are missing
/Library/Application Support/Apple Qmaster (the folder)
/Library/Frameworks/AECore.framework - I have the frameworks folder but it is empty
/Library/Frameworks/Compressor.framework - I have the frameworks folder but it is empty
/Library/Frameworks/MediaServerAPI.framework - I have the frameworks folder but it is empty
/Library/Frameworks/Qmaster.framework- I have the frameworks folder but it is empty
I have the frameworks folder but it is empty
/Library/Logs/Qmaster (the folder) – no qmaster
/Library/PreferencePanes/Apple Qmaster.prefPane I apple q master
/Library/Receipts/Compressor.pkg – no receipts folder
/Library/Receipts/ProMediaIO.pkg – no receipts folder
/Library/Receipts/Qmaster.pkg – no receipts folder
/Library/Receipts/Qmaster_Frameworks.pkg – no receipts folder
Again I went on with the remove and also removed motion like the paper said. When I tried to reinstall compressor from the FCP disc, it wanted the soundtrack discs and the live type discs. I though this was a bit much for having to install just compressor and motion.
OK, so after an hour of installing all the required discs, I did the software update and compressor would start, and I had the toolbar, but I couldn’t start a batch or open a file. When I tried to close compressor it said files were in the queue. Now when I logged out and logged on to the new account the tech had me create, compressor worked fine this time…under a different user account.
So this is what I need from you guys. I have been scouring the apple help and support pages asking for someone to help me migrate all my data and preferences from my user account to the one the tech had me create. I can’t find a thing on it and no one is answering my questions. I feel that isn’t possible.
Now I can go on, but this isn’t a very good option. I can save files from Motion, FCP etc, log out and log onto my new user account to use compressor. I would rather not do that. I like to export to compressor and make multiple files for different .
OK,
1. I need to fix compressor under my user account that I have had for 4 years on this G5
2. I need to be able to migrate to the new account I created and be able to have all my permissions as well as access to all data and other computers on my network. I also need to be able to log into this account on start up.

Answer 1

Usually they are good about support when you are under warranty. I have some time left on this software. I was just really surprised to get pushed to a white paper so fast and told, "to fix it myself". I have to give the guy credit, he did help me make another user account, but he just told me to migrate my data, and didn't tell me how when I said that I wasnt' sure how to do it.
FCP, is the problem on my system, not OSX. OSX didn't cause the issues in the first place. I also tried the compressor repair on numerous occasions and it didn't work. i am missing files on the install.....after three installs, I would think they would be there. That machine runs fine. Runs AE CS3, DVD Studio and HD on FCP without a hitch. Compressor is messing things up!