I can't excess my old email and forgot my security questions *** I just put 15 on and can't do anything

Sumone tell me I even changed my primary I'd but still

From a Kappy  post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2.  Call Apple Support in your country: Customer Service: Contact Apple support.
3.  Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

  • Apple is not sending me emails i forgot my security question

    im not receiving emails from apple i forgot my security questions i went to manage my account went the security tab tried to send the anwsers to my email and i dont get the email my  email is correct on the account i even tried to set up a alternate email and im not receiving the email to verify i just loaded a bunch of money on my itunes so i can buy some music and apps what am i doing wrong can any one help me

    Contact iTunes Store Customer Service by e-mail (with non-secure information), or by the forms from this website.

  • Can't access old email account to reset security questions

    I have forgotten my security questions (or haven't set any up - I can't remember)  and am told the reset information will be sent to an old email address I no longer have access to.  I have reset all contact email addresses that I can see.  The one it tells me it will send the reset link to was the original one I used to set up my apple id.  Anyone know if there is a way around this  ?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101010)

  • When IPAD asks for ID, it is using and old email and will not accept anything

    When I am asked for my PW, the screen shows an old email address and will not accept any PW I enter

    If you were still logged in to the account when you changed its email address then try tapping on the id in Settings > iTunes & App Store and log out of the account, and then log back in with the updated version so as to 'refresh' the account on it.This worked great, thanks for the help on this one.
    Similarly if using the same account for iCloud then Settings > iCloud > Sign Out and then log back in This would not work.When I tried to sing out, it asked for the PW for the old email account and that is no longer valid. any thoughts on how I might do that?
    Thanks so much
    Lee

  • HT5312 Hello! I forgot my security question i already put send by email but they didnt send me yet! I have another email but i dont remember the password what can i do in this situation? Thank you

    Hello i need help! I forgot my security answres i already choose to send me by email but i didnt receive enything yet pleaseeee heeelp

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94738)

  • HT5787 I forgot my Security questions.  I put in the answers I thought they should be but apple say they are wrong.  I upgraded my phone to 7.0 and it wanted me to log in.  I forgot my passwoard and I reset it, but the phone is just stopped there and will

    I upgrades my iPhone 4s to 7.0.  When completed it asked me to sign in.  I forgot my password so I clicked on forgot password and had it sent to my e-mail.  I reset password, but phone is still sruck on password sent to e-mail.  How do I get past this to use phone?

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

  • I deleted my old Email account because I wanted to create a new one, and I did. However, when ever I send an Email from the Mail app on my laptop it says the Email was sent from my old Email and I just can not get rid of it.

    I deleted my old Email and only used my new Email to set up the Mail app on my laptop. And the old Email is completely dead, hotmail.com says the Email no longer excists when I try to sign back in to it however my Emails remain saying 'Sent from Jordan [*old Email*].
    I can't find a solution!!

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • HT4623 I changed my itunes email but my iphone is still my old email, and it prompts me to enter password but it doesnt work. How can I get my new itunes email on my iphone4? Please help.

    I changed my itunes email the other day. I need to know how to change my email on my iphone 4 so I can install apps and stuff. How do I change my itunes email on my phone to the same as my computer. Please help bc it prompts me to enter my password but it is my old email and now it wont work. What do I do?

    Hi Friend,
    Go to: Settings>>iTunes Store and App Store, click in your old email and finalize the section. Here, sign in your new email with new password.

  • I have purchased music with my old apple id, old computer and old email. My old email and computer are not available anymore and I dont remember my password and securtiy question anymore. How can I authorise my old apple id to authorise the new computer?

    Hi, I have a new computer and new apple id. I've purchased music with my old computer, email and apple id.
    I cant access now the previously purchase music, because it wants to authorize the new computer to play the
    music. I cant remember password and security questions for my old id and the old email doest exist anymore.
    What can I do?

    Hi, Carmen. 
    Thank you for visiting Apple Support Communities. 
    If you need to reset you security questions, do not know the answers and no longer have access to that email account, see the last sentence under Note in step 5.
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need tocontact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Cheers,
    Jason H.

  • My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

    My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

    Contact iTunes Customer support... it is not possible to bypass Activation Lock.

  • My Apple ID is my old email and I want to change it  but can't because my rescue email is my current one.

    My Apple ID is my old email and I want to change it  but can't because my rescue email is my current one. How do I change it?

    There are instructions on this page for how to change your rescue email address (you may need to log out and back into your account before trying to use it as your main address) :
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
    Once you've finished editing your rescue email address, click the Save button directly below the email field.

  • Is there a way to recover old emails? I moved a few folders around on the hard disk and now my emails have reverted to Factory settings and all my old emails and address book have vanished. I am still running on 10.4.11 and Apple can not help me.

    Is there a way to recover old emails? I moved a few folders around on the hard disk and now my emails have reverted to Factory settings and all my old emails and address book have vanished. I am still running on 10.4.11 and Apple can not help me. Does anyone out there have any idea on how to recover my lost emails and/or addresses?

    Well, your profile info says 10.4.11, and you are posting your question in the iMac (PPC) category.  If you are running Snow Leopard, it must be a fairly recent Intel iMac.
    In that case, you should definitely post your question here
    https://discussions.apple.com/community/mac_os/mac_os_x_v10.6_snow_leopard
    where other Snow Leopard users can see your question.  Restate the problem, what error messages you get, and what you have tried already (for trouble-shooting).

  • App Store keep using an old email and so I can't update

    App Store keep using an old email and so I can't update how can I update my Apps?

    Hi I have tried your suggestion thank you but I had no luck . So I logged a case with Apple and they said the following:
    I have gone through your issue and I would like to inform you that you cannot update or transfer you purchased items from one account to another account. I have good news for you can access your purchases from your old email address by contacting our Account Security Team.
    for a faster resolution you need to contact our Account Security Team (AST) via Phone to schedule a call at your preferred time and they will verify the identity of your account and help you right away. To contact an Account Security Advisor, follow the on screen steps provide in the below articles:
    Contact Apple ID Account Security
    http://support.apple.com/kb/HT204169
    you also have an option to call them directly by calling the below phone number:1-800-275-2273
    Note: Please ask you need to speak to an account security advisor and provide the case number

  • My computer signed me up with my old email and now I can't change my information because I don't know my old information

    A long time agon I had an itunes account and I deleted it off my computer.  Last night I downloaded itunes again on my computer and I didn't realize it used my old username.  I can't change it b/c I don't have that old email and none of my personal information is matchiing.  I want my new username to be associated wtih my itunes account so it will sync with my ipad

    I think I was able to sign in w my new I'd but I thought it would automatically be in my iTunes account on my iPad....do I have to sync it still?  If I was given 5free gb of iCloud why is my PC telling me I have to pay

  • I have a new email address but when I try to open apple ID my iPad automatically opens the old email and says my password is incorrect. I can't get around it.

    I have a new email address but when I am asked to sign in with my Apple ID for Apple store my iPad automatically shows my old email and rejects my password. How do I get around this?

    I kind of agree with Philly on this one.  If you get a new email address, there is no need to establish an entirely new account to use that address.  You just need to modify your account to show the new email address.  This way all your purchase history and rights to purchased apps stays in place.  Creating a new iTunes/Apple account each time your email address changes really doesn't make sense in my opinion.   I only point this out for future searchers who end up on this thread.

Maybe you are looking for