I can't find creative cloud on my desktop and double clicking the app does nothing.

I can't find CC on my desktop, double clicking the app does nothing.  Can't reinstall as it tells me that another version is running, and to quit that version.  Can't find the version to quit.  Help please.

Hi Kyra22,
Can you please try and restart your machine and then check ? If nothing happens , please navigate to Utilities> Adobe installers to find Creative cloud installer or go to Applications > Creative Cloud > Creative Cloud uninstaller and then uninstall the product from there .
once done with the uninstallation ,please browse to Creative.adobe.com and then reinstall the Adobe Creative Cloud Desktop app .
Please do let us know if this works fine or if you require any further support from our side.
Cheers,
Kartikay Sharma

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