I can't find my device on itunes  Any suggestions

I used to sync iphone /itunes.  Downloaded latest version of itunes and now I can't sync anymore.  It doesn't recognize my phone when I plug it in.  Is there something I'm not aware of?  Any suggestions is appreciated.

Hi Wolfarrow,
Welcome to the Support Communities!
It's possible that the iTunes software didn't update properly.   Try the specific steps below for the iPhone first:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
I hope this information helps ....
- Judy

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