I can't find the complaints department

Question

I need to complain about the ipod nano I bought yesterday. It looks like there have been almost 200 thousand hits on the problem I have (device not recongnised). It is clearly known to the company and it is clearly severe. This is also a problem that has been going on for a long time, so its also clear that its irreparable. I live in Australia and maybe the rules are different for different countries, but there should be a warning when you buy these things that your chances of purchasing a working product are marginal. I also live in a remote area where I work out bush when not in town. Today for me is Sunday and I leave for a very remote area tomorrow and won't be back for two weeks (which will now be spent in silence). It would have been best for me to be able to file a complaint, if only I could find out how to do that. When I return from the bush I will return the ipod to the store I bought it from and see if they are able to complain on my behalf or at least warn future potential customers about these clearly severe problems. In the interim, can someone please refer me to the website I need to file my complaint.

Answer 1

Those hits you see here and on Google are from people who had problems and attempted to get help, which most of them did. The number of people using Windows XP whose Nanos do not work is a very small number compared to those who are working, and if it was otherwise don't you think you would have read one or two articles saying, "iPod Nano 3rd Generation not compatible with Windows XP?"
You might want to read some of the suggestions in this forum:
http://discussions.apple.com/forum.jspa?forumID=1214
and you might be able to fix the problem. Or post what the iPod is doing that it does not work.
Here is the main address to Apple:
Apple
1 Infinite Loop
Cupertino, CA 95014
408.996.1010
P.S. Did you try calling AppleCare and getting help with it? There should be a number in the box.
Message was edited by: deggie