I can't find the user's guide to my new laptop!

Hi, since I Bought my new laptop, I've been trying to find the user's guide, but I can't, even my model appears in your list of products. How can I receive support if even you don't have a section for my model?? Or maybe I don't searching it in the right way.
My laptop's model is : S855D- SP5385LM
Thanks for your helping!!
Atte. Victor Sosa

Hi cbwilsha, thanks for answer
Well, I have Windows 8 and I do that and yes, it appears, but when I try to open it says "Model-part number required"
Hi Jerry_Lippey, thanks for answer
I searched that model, but it doesn't have user's guide either, My model is: PSKG2M 009TM1

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