I can't get any sound and my control panel says that mute is off. How can I get sound back?

Help! Suddenly I have no sound on my iPad mini. My control panel says the mute is off. Volume buttons don't work. I have sound when I check notification sounds. Nothing when I try to listen to Songza. What is going on???

Im trying to download the Support Software but it says: "Download could not continue. The Windows support software is not available."

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