I can't get BBM to work?

today my friend gave me her blackberry curve 8520 as she got a new phone, she had BBM before (she was on orange) and now it's not working for me?i've added people but its stuck on pending and others have added me and again it's stuck on pending and either of us have recieved a notification to say. i was wondering why is it doing this? 

I'm having the same problem with my new blackberry, But on my old blackberry i just simply rang up and they sorted it, so try ringing up and hopefully they should get it working x

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