I can't get beyond the creative cloud installer

I've just moved from a PC to a MAC and am trying to download the Creative Cloud and the Apps I use but can't get past installing the CC installer!

Hi Stephen,
did you act upon instructions of
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Insta ll and use Creative Cloud products
.. if still necessary, please contact support and use the chat by clicking through the questions of http://helpx.adobe.com/contact.html
Hans-Günter

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  • Adobe Creative Cloud app, Mac OSX, "The Creative Cloud installation is no longer functioning..."

    OS: 10.9.4
    For about 2+ weeks I've been getting the following message in the Creative Cloud App:
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    uninstall and download again from http...
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    Uninstalled/reinstalled Creative Cloud
    Renamed files in the following directories:
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    /Library/Applications support/Adobe/OOBE
    ~/Library/Applications support/Adobe/AAMUpdater
    /Library/Applications support/Adobe/AAMUpdater
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    Checked all network settings including proxy, DNS, etc.
    Logged in as myself, I launched Creative Cloud as root (sudo /path/to/app)
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    Tried this with no success. Although, your mention of permissions led me to launching Disk Utility and repairing permissions. I then noticed my hard drive had a failing S.M.A.R.T. status. I swapped out the hard drive and restored from Time Machine backup, repaired permissions, uninstalled Creative Cloud, repaired permissions again and removed all files mentioned in my original post. I then reinstalled and: still get the same dang error! This is ridiculously frustrating.

  • I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

    I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

    Dave: I did the Microsoft Update two days before this happened, and rebooted as required.  I just created a new restore point and lauched Creative Cloud.  Now I get the famous white screen:
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  • I cant finalize the Creative Cloud Installer on my new iMac 27 iCore i7 RETINA with YOSEMITE Os X  :(

    I just adquired a license to use Photoshop & Lightroom CC.
    Unfortunatley, when I start the CREATIVE CLOUD INSTALLER, the installation bar reach maybe 70% and then everything desappear and nothing results installed on my iMac
    I checked DESKTOP and APPLICATIONS directory... but, no Adobe CC there:(
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    Somebody have the some problem!?

    Yes, as Shootistbond007 said, this is a user's forum. Adobe staff does come on here to help out once in a while, but for the most part it's just us users.
    Where is says "member" on my icon it will have an orange box that says "staff." There is also the MVP badge for "Most Valuable Participants" which is orange too.
    Here are a few links that might be useful to you: Error "Failed to Install" Creative Cloud Desktop application
    creative cloud desktop failed to install
    My creative cloud app wont install
    If those aren't of any help to you, try contacting Adobe directly: 1 (800) 833-6687
    Contact Customer Care
    Benjamin

  • Hi, I downloaded the Creative Cloud Installer, the installer initializes but that's it. It doesn't install. There a reason I miss? (OS X 10.9.5)

    Hi,
    I downloaded the Creative Cloud Installer, the installer initializes but that's it. It doesn't install. There a reason I miss? (OS X 10.9.5)
    I made an abo for the CC, Student version, downloaded the CC Installer, but every time I double click it to install, ist just initializes, and as the bar is HALF full, the window disappears and nothing. It doesn't install or anything.
    I tried re download, re tried to install,  I tried a re start. No luck.
    So what am I missing?
    I can't install any desktop application without the creative cloud?
    Thanks for any help!

    Never mind.
    Found a way by trashing AAM Updater, the OOBE, AAM an ACC itself and so on, and cleaned it all with CC cleaner.
    But this was a very complicated way for a non-IT person to do, especially when everywhere you can read "Just Download, Install an go!"
    No plus points.
    Regards.

  • The creative cloud installs but i do not see any apps to install

    the creative cloud installs but i do not see any apps to install

    Without knowing anything about your system and other details we can't tell you much.
    Mylenium

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