I can't get east west symphonic choirs to work in logic

Question

Hi,
I'm having huge problems with the EW Symphonic Choirs software. Firstly I followed the videos that come with the discs and it works to a point. but then it all goes horribly wrong.
It says that I should create a midi track to record into and output the details of this track to an audio track. The only thing is that when I play these notes in the audio track they're all a semitone below the midi track! I can't understand this at all. So basically I have a melody that sounds all in simultaneous semitones, excrutiating for the ear!
Then, there are only two possibilities for voices as the wordbuilder that comes with SC only has 4 ports. So it is impossible to play even an SATB! So in a sense its not really choir software at all, more like a vocal ensemble since you can only combine two of the 4 voice groups.
More problems occur when I try to bounce the track, awful as it sounds, off to an aif. When listening back I get the voices cutting in and out with crackling sounds and stuttered speech. Also I can also hear the click as well crackling under the voices. I have never heard anything like this before with other software.
Is there some setting that will fix this? My RAM is only 2.5, maybe this is a problem?
I tried contacting the East West support team but they don't reply. To be honest this is putting me off ever buying anything from them again. I might get a refund soon if these problems persist.
Any help you have would be greatly appreciated.

Answer 1

Hi every body,
First of all sorry for my bad english I'm from Switzerland
I myself acquired one east west choirs, and I encountered the same kind of problems.
But I have a new mac pro 2.4 Ghz 12 GB RAM processor 2*6 core.
It Looks like I should be able to hack the pentagon to install this program correctly.
First, it often bugs, it crashes 2/5.
It also crashes when I load the WordBuilder,
when I load a bank, and I add one more, there are problems with the transpose. And very difficult to manage the problem touching the transpose cause bank load more than 8-10 samples and sometimes nothing moves when you touch the transpose.
Notes are also arranged on the keyboard completely strange way, for example, a bank plays in C in the middle of the keyboard and the same bank plays in G to the bottom notes, so you're in big **** even if you manage your transpose problem. The same instrument change tone!
So when I mix the bank I find a lost bottom note, lost at the top of the keyboard while playing and angelic note by mistake! The only way it's tu put down the transpose to get off this note but after you turn back with your tonality problem.
I contacted the dealer. He told me to uninstall the program and the re-install, describing me a procedure for mac which steps doesn't really appears like in the dscription.
I bought extansion that goes with this and I'm really angry given the price $ 600.
Is there someone who knows what program it is, is it a big scam or a monumental BAD series???
I wanted to buy the strings and brass too, but I strongly believe that I'll never approach an east west product or other product that would use the PLAY WIZARD, it seems they decide to sell technology that is not at all successfull and finished.
Could someone help, some one who has got this application and could answer; even if it's to hear "throw this **** to garbage and forgot" lol