I can't get FaceTime to call out or receive calls on my daughters iPod touch. I have set up a gmail account and apple ID using that gmail address and it is all verifie. When I try calling her iPod or calling out from the iPod it just rings a few times.

I can't call out or call on FaceTime on my daughters new iPod touch. I have set up a new gmail account and set up her apple ID using that email address. Everything is indicating as verified. When I try calling her on FaceTime or use her iPod to call out it just rings a few times then says call failed.

Troubleshooting FaceTime
http://support.apple.com/kb/TS3367
FaceTime... Set Up... Use and Trouble Shooting Guide

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My Ipod touch 5th gen is connected to wifi but internet doesnt work on it. It is showing full connectivity but when i try using itunes or safari, nothing loads.

My Ipod touch 5th gen is connected to wifi but internet doesnt work on it. It is showing full connectivity but when i try using itunes or safari, nothing loads.

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

When I try to pick a game to play ,from the games that I downloaded on my ipod, when i touch the pic of the games it doesnt work , i dont know why

When I try to pick a game to play, from the games that I down loaded on my ipod , it doesnt work when I touch the picture it doesnt go on < I dont know why

Try here:
iOS: Troubleshooting applications purchased from the App Store

I recently purchased a 7th Gen iPod nano which I have downloaded my music to. However, when I try to play this it is showing on the iPod as play but I am getting no sound through. I have checked the headphones and reset it. Any ideas?

I recently purchased a 7th Gen iPod nano which I have downloaded my music to. However, when I try to play this it is showing on the iPod as play but I am getting no sound through. I have checked the headphones and reset it. Any ideas?

Haha I had the exact same problem. Once I had tried it like 4 different pairs of headphones i was ready to give my iPod back. Then I tried pushing the headphones in further and proceeded to kick myself. I seems a lot of people have the same problem, post it on here and realise a few minutes later.

HT201272 I am trying to buy 2 songs and I click on purchase i already have 50$ redeemed in my account but its not using that money its suggesting my debit card. How can i get my gift card to be used then?

I am trying to buy 2 songs and I click on purchase i already have 50$ redeemed in my account but its not using that money its suggesting my debit card. How can i get my gift card to be used then?

Hello there, AniChirglyan.
The following Knowledge Base article talks a little about the purchasing order of items through the iTunes Store.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
iTunes may still ask you for information from your card on file if that information has lapsed or needs updating. The card information on file has to be correct, no matter what purchasing option you will be exercising for this purchase.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Is it still possible to downgrade from ios 6 to ios 5.1.1 on my ipod touch 4th gen as of Sept.24?Also, if I use a backup created AFTER updating to ios 6 when I restore/downgrade to ios 5.1.1, does it become ios 6 again because of the backup?

Is it still possible to downgrade from ios 6 to ios 5.1.1 on my ipod touch 4th gen as of Sept.24? Also, if I use a backup created AFTER updating to ios 6, when I restore/downgrade to ios 5.1.1, does it become ios 6 again because of the version of ios 6 that I created the backup on?

There has never been a legit way to downgrade.
It will always restore to the latest available software.

I can successfully log into this website but when i try to open messages or test results from the menu I am immediately kicked out saying session timed out.

I called the customer support line for website. They had me try to open using Internet Explorer, and it works perfectly fine.
I recently changed from Windows 7 to Windows 8, and am back to Windows 7 again via system recovery discs. I did not have this problem with the website using Firefox prior to switching and switching back. Is there some sort of security setting that I am missing? I am not having any problems using other login and password protected sites that I use.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
*https://support.mozilla.org/kb/how-clear-firefox-cache
*https://support.mozilla.org/kb/Deleting+cookies

When I try to access my Bank's website from the Bookmarks Toolbar the page does not load.Yet using the same address in Internet Explorer it loads fine.Any ideas

My Bank's address is :- http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&canal=CABBEYCOM&cid=1237889419188&empr=Abbeycom&leng=en_GB&pagename=Abbeycom/Page/WC_ACOM_Home.
All I get is a rotating green circle & the message "waiting for "service.maxymiser.net"".
Yet when I use the same address in IE it launches ok'
My O/S is Windows 7 Home Premium Sevice Pack 1 (x64 based}

I can access the Bank's site from the link in your post above.
Try clearing cache and cookies. Also consider what settings you have on any privacy or ad-blocking software. Blocking ad's may speed things up or it may conceivably block access.
If you have problems with only one site and only in Firefox, the problem is often outdated or corrupt files relating to that web page. I suggest you try the following.
*Note It '''looks''' complicated but check the site after each numbered step, the first or 2nd step may solve the problem The linked articles have '''pictures''' ( screen shots) of the actions you need.
# Try using the sites home page or a direct link and not a bookmark. Try link http://www.santander.co.uk
# Reload website using an extra step to use avoid using the cached info.
#* Hold down the Shift key and left-click the Reload button OR Press '"Ctrl + F5"' |(Mac ) "Cmd + Shift + R"
#Clear the cache, and cookies only from problem websites.
##Remove the cookies for a single problem website Use: FirefoxButton / Tools → Options → |Privacy| → "Remove individual cookies" See: [[Delete cookies to remove the information websites have stored on your computer#w_delete-cookies-for-a-single-site]]'''_delete-cookies-for-a-single-site'''
## Clear the cache Use ''FirefoxButton / Tools → Options → |Advanced | → Network >'' See: [[How to clear the Firefox cache#w_clear-the-cache]]_clear-the-cache
# If the above did not work try in Firefox'[http://kb.mozillazine.org/Safe_Mode s] Safe Mode to check if an extension or some other factor causes the issue. Use: FirefoxButton /Tools → Help → ''Restart with Addons disabled... ''. See: [[Troubleshoot Firefox issues using Safe Mode]] also see [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

HT1904 I have recently bought my 6 year old an iPod touch I have set an email and password for it but wen we try to download free apps in the app store we have to go through verification and then it says that there is a minimum age restriction and disall

When trying to download free apps it says there is a minimum age resriction and disallows

The apps are getting the age of your 6-year old from the Apple ID. I am not sure if there is anything you can do about it.

I have set up my HP air print printer to my ipad 4 but it keeps losing it. When I try and print it says no air printer found.

I Have set up my HP air printer to my IPad 4. It keeps losing it. I am trying to print and it says no air printer found. Once I get it set up again and then don't use it for a while it has gone.

Have you tried ....
Rebooting your router? Unplug it for about 30 seconds and then plug it back in again.
Turn the printer off and then turn it back on again.
Check for a firmware update for the printer.
Reset Network Settings on the iPad. Settings>General>Reset>Reset Network Settings.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

HT1918 If you are locked out of your account and you dont use that email address anymore, can you create a new account without losing your music library

If you are locked out of your Itunes account and you no longer use the same email address, can you create a new account without losing your music library

Just to let you know that I DIDNT swear in the last post. It was bleeped for using non offensive language. Just letting you know. (And @moderator this subnote isnt "off topic", its just letting colleagues know I'm not in the habit of swearing - something that the search and replace word-bot actaully makes it look worse than it is!!)
Many thanks - please dont delet this footnote (again)
Dom

Somebody has created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy.How can I resolve this?

When I tried to create and apple id using my gmail account i found that somebody has already created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy. Now the problem is that the other guy also can reset my password and access my account.
I contacted apple customer care and they are not ready to help me saying that I need to give information about the last device I logged in using this id. How can I give it when I did not create it?:) Also they are saying this account has been verified and that could happen only if someone has hacked my gmail account and verified the id using the link sent by apple.
Later I did some experiments and found that this is a security flaw from apple. Somebody has created the id and never used it(I tried to loggin to icloud and it was saying this account was not used it any apple device). The account became verified when I reset the password.(This is a bug, account should be verified only when we click on the verification link sent by apple).
The other mistake apple did is that they allotted my gmail account to someone before it's verified eventhough it cannot be used unless verified. Actually apple should allot the account id only after verifying the email address.
Apple customer care is not ready to help and I am tired of fighting with them. Can any of you guys suggest any means of getting back my gmail id to use it as apple id?

I don't think you're going to be able to. I would guess the other person used your address by accident, and when he found he couldn't access the account (because you'd changed the password) he abandoned it. Your GMail address is now locked to that account and even if it was changed you can't use it to create another.
You already have an Apple ID, which you use to log in here; you can use that to create an iCloud account if that's what you are trying to do. If you want to create a different Apple ID just get another free address such as a Yahoo one.

I can't get FaceTime or iMessage to connect, I enter valid password (tested and works for Apple account) and it won't connect. I have checked all settings, upgrades iOS to 8.3 rebooted, changed Apple acount PW still wont connect. My internet connecti

I can't get FaceTime or iMessage to connect, I enter valid password (tested and works for Apple account) and it won't connect. I have checked all settings, upgrades iOS to 8.3 rebooted, changed Apple acount PW still wont connect. My internet connection is fine Safari works and I can access all sites. I have an iPad 2. Any help on this will be greatly appreciate. iPad 2, iOS 8.3

This is an ongoing problem as you will see by searching the forum.
Out of curiosity, do you have 2 step verification enabled? It was recently extended to include iMessage & FaceTime & I'm wondering if it might be causing some of the issues that some users are experiencing.

I have songs in my iTunes that were purchased under an old ID (an email that no longer exists). I forgot the password so when I try to retrieve it, it is sent to the old email which no longer exists, so I can't retrieve it so I can't play/transfer songs

I have songs in my iTunes that were purchased under an old ID (an email that no longer exists). I forgot the password so when I try to retrieve it, it is sent to the old email which no longer exists, so I can't retrieve it so I can't play/transfer those songs...what can I do?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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I can't get FaceTime to work since maverick update

I can't get facetime to work since Maverick update just won't go past sing in and sometimes won't sing in ! Anyone got an answer please?

Try to turn your computer clear off and be sure you check Software Update again, and Always turn your computer clear OFF afterward and then RESTART and see how that works out for you.

I can't get FaceTime to call out or receive calls on my daughters iPod touch. I have set up a gmail account and apple ID using that gmail address and it is all verifie. When I try calling her iPod or calling out from the iPod it just rings a few times.

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