I can't get iMessage to recognize an email address

I have two new iPad Minis and when I log into both iMessage and FaceTime it will not log a newly added email address.  It only shows the previous email addresses and phone numbers but it keeps saying "verifying" with the status but never confirms.

1. Sign out of Facetime and sign in again.
2. Settings>General>Date & Time>Set Automatically>On

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