I can't get my elements 5 to start?

- it asks me for my password and then times out? i dont know what to do

I am sorry I should have explained better
By the way I have a new copy of elements 12 (I mistyped)
When I start up photoshop it seems to start – I can see it in the task manager
I can try to organize my photos or edit a pic
When I do try to start something it asks me to sign in
I do sign in with my password (if I type the wrong one it immediately tells me)
If I type the correct one a graphic starts to rotate for about 20 seconds and then nothing happens and the screen goes away – it seems to time out
When I look at the task manager photoshop is not there anymore
I am at a loss for what is going on? My IT department doesn’t know either
thanks

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Date: Sat, 11 Jan 2014 18:07:42 -0800
From: [email protected]
To: [email protected]
Subject: I can't get my Elements 12 on my third computer to work?
Re: I can't get my Elements 12 on my third computer to work?
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