I can't get my Mackbook Pro to print on 11 x 17 paper. Help?

I can't get my Mackbook Pro to print on 11 x 17 paper to a wireless printer. It will print on 8.5 x 11, even when I select 11 x 17 Help?
I am smart, smrt.

I do have the tabloid option, but it won't print to 11 x 17. If I go into page setup in the print menu, the 11 x 17 option is "grayed out" and it can't be selected as a print option. I can go into "manage custom sizes" and put 11 x 17, and it won't work. It doesn't matter what size I select, it prints to 8.5 x 11. Stuck.

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