I can't get my own videos in iTunes 6

I just bought the new iPod video 30GB, and downloaded the new version is iTunes (v. 6) for my PC, and i am trying to import my own videos (yes, they are mpeg 4, so i know they are compatible with iTunes 6 and my new iPod). I found an article that said drag-and-drop is the way to transfer your own videos to iTunes, but that isn't working. There is no option or menu that asks which folder i want my videos from (like you can do with photos in the preferences menu). I tried calling Applecare, and they want to charge me because their own FREE product doesn't work. Does anybody know how to work this, or encountered this problem?

I found the answer to my own problem, and probably yours as well. I knew ahead of time that the new iPod video would only be able to play mpeg 4 videos (or quicktime videos), and i could've sworn these were mpeg, but they were .wmv instead.. so i found another discussion that suggested using Nero 2 to change the format to mpeg4, and that worked! i changed the format for all my little videos in no time using Nero 2 (downloaded from download.com), and now dragging and dropping still doesn't work, but i found out the answer again: create a folder specific for all your little videos, then go to File >> Add Folder to Library... and then select your folder. It will automatically put all your new mpeg4 videos in the video portion of iTunes and update to your iPod accordingly... now my only problem is my new mpeg4 videos look like UTTER CRAP on my iPod... if i fix that problem i will get back to .. me.. on that...

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