I can't get my phone to receive the update?

My phone will not receive my update, my husband has the same phone and his just loaded right up . I went to the update and it saying all kinds of stuff that I'm not understanding

Can we just clarify a few things? Namely:
Which iPhone do you have?
When you go to Settings>General>Software Update what does it say?
Are you getting any error messages if it states there is an update available, if so what?
Regards,
Steve

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