I CAN'T GET MY SERIAL NUMBER!!! I NEED ACTUAL HELP!!!

OK . . I'll apologize up front for being crabby. . . but I paid several hundred dollars to buy CS6 back in December of 2013. . . and I have YET to get it installed on my computer. Why you ask?????? because I can't get the serial number.
I bought it online - I got my product code, I went through the whole identit-e process my "eligibility verification request" was approved . . .I have a redemption code . . . . I have managed to download the software, but I cannot get it to install because I don't have the serial number. . .
I tried typing in my redemption code and it says it was already used by another Adobe ID. . . maybe I did do that some time and apparently DIDN'T write down the serial code (usually I'm pretty good about doing that stuff), I can't remember at this point.
BUT - as I said, I paid several hundred dollars for this program and I'd jolly well like to be able to use it.
I posted to a forum once before and was directed to go to the redemption code website - which I'm sorry to say is NO HELP WHATSOEVER because I've already been there - it tells me the code's already been "redeemed" so it won't let me do anything - I need actual customer service. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cori

I suggest that you Contact Customer Care - click on the Still need help? button to chat with an agent.

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Chat http://www.adobe.com/support/download-install/supportinfo/
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I CAN'T GET MY SERIAL NUMBER!!! I NEED ACTUAL HELP!!!

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