I can't get my zen micro to be recogni

we wiped the hard dri've a reccently and i installed the firmware, but it won't recognize my zen micro so i can't play the songs that are currently on my mp3 player. i called creative but he said i extended my days to ask for help so he wouldn't really help me, but he said to install everything and i did(creative mediasource organizer, creative mediasource audio converter, and creative mediasource player)but in the player section, where it normally lists PC music library, music store, my computer, and zen micro, it won't say zen micro. i'm not making myself very clear. umm, basically it won't get my songs from the mp3 player to the computer(it's plugged in) and i'm leaving the country soon, so i really need my music(i can't add music to it either) so please help me! ASAP!

https://support.mozilla.org/en-US/questions/992085#answer-549247

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