I can't get or send emails using Thunderbird.

Question

I'm in Mexico. I'm able to send and receive emails just fine through my two accounts at home in the US. But here in Mexico, with my Verizon account, I can't send or receive messages (though I can do both just fine by going to their website). Also, with my 1and1.com account, I can receive messages using Thunderbird but I can't send them (though, again, both work fine by going to the 1and1.com website).
When I try to send a message using the account that works for receiving them, I get an error message saying my login failed. But my login is fine.
I'm hearing that ports are blocked here in Mexico but haven't gotten any results by calling 1and1 or Verizon to fix this. Anybody know what I can do to use Thunderbird here for my email?
Thanks!

Answer 1

Right. Sorry -- I've loaded the Verizon one below. You're making me realize that I actually get two separate responses from the two accounts 1) the Verizon one just times out (see below) and 2) the 1and1 account send me the password error message.
For both accounts, I can go to the providers' websites and things work fine there.
Here's the troubleshooting info below -- I can't seem to upload it in any easier-to-read format. Let me know if you need something different, please.
Thanks for your help with this.
Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support website.
Include account names (possibly identifying information)
Application Basics
Name Thunderbird
Version 31.5.0
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
Profile Folder
Application Build ID 20150222233048
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Mail and News Accounts
ID Incoming server Outgoing servers
Name Connection security Authentication method Name Connection security Authentication method Default?
account1 (none) Local Folders None Normal password
account2 (pop3) incoming.verizon.net:995 SSL/TLS Normal password outgoing.verizon.net:465 SSL/TLS Normal password true
account3 (pop3) pop.1and1.com:995 SSL/TLS Normal password smtp.1and1.com:587 None Normal password true
account4 (pop3) pop.1and1.com:995 SSL/TLS Normal password smtp.1and1.com:465 SSL/TLS Normal password true
account5 (pop3) pop.googlemail.com:995 SSL/TLS Normal password smtp.googlemail.com:465 SSL/TLS Normal password true
account6 (pop3) pop.gmail.com:110 None Normal password smtp.gmail.com:587 STARTTLS Normal password true
account8 (pop3) pop3.live.com:995 SSL/TLS Normal password smtp.live.com:587 STARTTLS Normal password true
account10 (pop3) pop.mail.yahoo.com:995 SSL/TLS Normal password smtp.mail.yahoo.com:465 SSL/TLS Normal password true
Crash Reports
Report ID Submitted
bp-f26dda47-dabb-4c6f-9cec-485d42110517 5/17/11
bp-efb88a14-e3c3-4c54-ba73-bd0302101207 12/7/10
All Crash Reports
Extensions
Name Version Enabled ID
Diccionario de Español/México 1.1.3 true [email protected]
Lightning 3.3.3 true {e2fda1a4-762b-4020-b5ad-a41df1933103}
LookOut 1.2.13 true [email protected]
Zindus 0.8.41 false {ad7d8a66-253b-11dc-977c-000c29a3126e}
Important Modified Preferences
Name Value
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
extensions.lastAppVersion 31.5.0
mail.openMessageBehavior.version 1
mail.spotlight.firstRunDone true
mailnews.database.global.datastore.id 529d6f25-4332-9645-a708-e66abad5a4a
network.cookie.cookieBehavior 3
network.cookie.lifetimePolicy 2
network.cookie.prefsMigrated true
places.database.lastMaintenance 1427489973
places.history.expiration.transient_current_max_pages 104858
places.history.expiration.transient_optimal_database_size 167772160
plugin.importedState true
plugin.state.adobepdfviewernpapi 0
plugin.state.silverlight 0
print.macosx.pagesetup PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT…
print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor false
print.print_bgimages false
print.print_command
print.print_downloadfonts false
print.print_evenpages true
print.print_in_color true
print.print_margin_bottom 0.5
print.print_margin_left 0.5
print.print_margin_right 0.5
print.print_margin_top 0.5
print.print_oddpages true
print.print_orientation 0
print.print_pagedelay 500
print.print_paper_data 0
print.print_paper_height 11.00
print.print_paper_size 5
print.print_paper_size_type 1
print.print_paper_size_unit 0
print.print_paper_width 8.50
print.print_printer
print.print_reversed false
print.print_scaling 1.00
print.print_shrink_to_fit true
print.print_to_file false
privacy.donottrackheader.enabled true
security.disable_button.openCertManager false
security.disable_button.openDeviceManager false
security.OCSP.disable_button.managecrl false
Graphics
Vendor ID 0x8086
Device ID 0x 166
WebGL Renderer false
GPU Accelerated Windows 2/2 OpenGL
AzureCanvasBackend quartz
AzureSkiaAccelerated 0
AzureFallbackCanvasBackend none
AzureContentBackend quartz
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC