I can't get passed the 3 security questions to download an app why is this?

Why can't I get passed the third security question when trying to down load an app - what is the solution to this -this is happening on both my iPhone and iPad

Welcome to the Apple community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

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HT201407 Can not get passed the screen where it asks me for Apple ID and password

Dear Apple,
My father and I recently switched our phones because he needed a better phone for business. I now restored the phone and i can not get passed the screen where i need his Apple ID and Passcode. The problem with this is that it would be easy if i knew the Apple ID and password, but my father does not remember any sort of info about his Apple ID or password! Please help me ASAP! Thank you so much for taking the time out of your day for me.
Sincerely, Paresh
<Personal Information Removed by Host>

Do not post your personal information on a public thread - not a good idea.
If your father does not remember his Apple ID that he set up iCloud and Find My iPhone with, have him go to: FORGOT APPLE ID to retrieve the Apple ID.
Then follow the prompts to reset the password.
If he doesn't remember the answers to the Security Questions, contact Apple Support to have them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Once you know the Apple ID and the password, you will be able to proceed.
Cheers,
GB

After upgrading to Mountain Lion, I repurchased Garageband and I can't get passed the complete installation. I don't seem to have the "com.apple.garageband.plist" file that has been a common solution. Any suggestions?

After upgrading to Mountain Lion, I repurchased Garageband and I can't get passed the complete installation. I've read through several posts that all reference the "com.apple.garageband.plist" solution. I don't seem to have the referenced .plist. Any solutions or suggestions?

Did you upgrade from SnowLeopard?
I can't get passed the complete installation
What exactly is happening? Is GarageBand trying to download over and over again?
all reference the "com.apple.garageband.plist" solution. I don't seem to have the referenced .plist.
The property list stores your preferences, but also the settings from the last run of the application. If that file is corrupted in some way, you might see third behaviour.
You must have this file, for it will be recreated automatically, if it is missing, or you have a permissions problem with your user library.
Perhaps you did look in he wrong place.
in MacOS 10.7. or later the User Library is hidden. To find the Preferences Files use the Finder's "Go" menu:
Quit GarageBand, if it is running.
Click onto you Desktop to bring the Finder forward.
In the Finder Menu press "Go" and hold down the "option/alt" key, until your user library appears in the drop-down menu
Select "Library" and in the Finder window that opens navigate to the "Prederences" folder; move com.apple.garageband.plist to the Desktop.
Log off and on again (don't skip that step!). Retry GarageBand and see if it GarageBand is now downloading the missing content properly.
If that does not fix the problem, post back and explain in more detail what the download problem is.
Why did you "repurchase" GarageBand? If you already owned GarageBand '11, it should be unnecessary.
Regards
Léonie

How do I find out who my iPhone 4S is locked to? I can't get passed the activation screen.

How do I find out who my iPhone 4S is locked to? I can't get passed the activation screen.

How can you not know this? Where did you get the phone?
Ask whoever you bought it from or call AppleCare and give them the serial number.

HT1918 I'm having trouble viewing my account in iTunes, I'm signed in but can't get passed the next login window - any ideas?

I'm having trouble viewing my account in iTunes, I'm signed in but can't get passed the next login window - any ideas?

carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

Have new mini. When starting 1st time, it stop and displays a picture to push start button on WiFi keyboard. I have USB Apple Kekboard. Can't get pass the display to Startup Assist.

Have new mini. When starting 1st time, it stop and displays a picture to push start button on WiFi keyboard. I have USB Apple Kekboard. How can I get pass the display to Startup Assist?

Have new mini. When starting 1st time, it stop and displays a picture to push start button on WiFi keyboard. I have USB Apple Kekboard. How can I get pass the display to Startup Assist?

How can i get my password and security questions back? everytime i write my mail in iForgot it doesnt send the mail to my account, why? someone hacked me but i dont know how.

how can i get my password and security questions back? everytime i write my mail in iForgot it doesnt send the mail to my account, why? someone hacked me but i dont know how.
example;
my apple mail: [email protected]
and i write down the account in iForgot [email protected] but i never recieve the mail asking for the new password, why? someone hacked me and change that and the security questions, what can i do?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

My Ipad 2 started talking to me. I can't activate anything - can't get passed the opening screen to slide to unlock. I can't get to Settings or any other page. Can you help, please??

My Ipad 2 started talking to me. I can't activate anything - can't get passed the opening screen to slide to unlock. I can't get to Settings or any other page. Can you help, please??

If you need more help see:
iPad: Configuring accessibility features (including VoiceOver and Zoom)

I can't get pass the apple, I can't get pass the apple

Hello I just reseted my iphone 5c and when i load it up it can't get pass the apple.

If your answers aren't being accepted then do you have a rescue email address (which is not the same thing as an alternate email address) on your account so that you can get them reset ? If you do then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Can't get passed the lockscreen after a message

Hello appreciated iPhone-users,
I am the proud owner of an iPhone 4 (32GB, black) since two weeks now, and overall I am very content about the device. There is still one thing that quite annoys me during using my new iPhone. Sometimes when I get a message (SMS, Ping-message, notification) I can't get passed the lockscreen to view the notification. I just can't drag the drag-bar from the left to the right, it just inmediately moves back to the left of the screen.
Does someone knows what the solution to this very annoying problem is?

Welcome to the Apple Community.
First try restarting your device
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.

I just pluged in my Apple TV and I can't get passed the initial page that ask what language. My remote won't pair. holding the menu and right button for 6 sec

I just pluged in my Apple TV and I can't get passed the initial page that ask what language. My remote won't pair. holding the menu and right button for 6 sec

Welcome to the Apple Community.
Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

HT1222 In the process of downloading ios7 and can't get pass the terms & conditions page. I press agree and nothing happens. Help!

How do you get pass the Terms & Conditions page while downloading iOS7. Nothing happens when press AGREE

Reset iPad and continue with update
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

HT2538 Mac can't get pass the ball

I done some up date in my G4 iBook and it froze and I when I turn on my laptop it has the ball spingin around and around with the streen grey and can't get pass that can some one hive me some help

Hi bobdj65,
Sorry to hear you are having trouble getting Facetime to work on your iMac.
The article below will explain how to work with Facetime and how to troubleshoot issues with it.
FaceTime for Mac: Troubleshooting FaceTime
Activating FaceTime for Mac
Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.
If you are unable to activate FaceTime, try the following:
Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Check that your email address is verified in FaceTime > Preferences.If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle FaceTime off and on in FaceTime > Preferences.
This article gives specific instructions if you are having issues signing in with Facetime:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
One more resource for you:
Apple - Support - FaceTime
I hope this information helps ....
- Judy

I can't verify my Apple ID via email, and cant get past the first security question?

Hello all,
I had to re-install the OS on my MacBook and the Apple ID on my phone is linked to an old email address which I can't access anymore.
Have tried to change my password, but it appears that the birthdate entered originally was wrong; I must have entered something incorrectly.
I have tried to enter variations on date, month and year + or - but have been locked out quite a few times now. What can I do? I really don't
want to lose the apps and 500+ tracks on my phone, and now can't sync anything anymore. Can I call somebody to answer the additional
security questions or bypass in some way? Without the email verification, I'm stuck.

try if this helps:
Frequently Asked Questions About Apple ID

On my apple tav 3rd gen I can't get passed the terms and agreement screen with iCloud

On my 3rd generation Apple TV I can't get past the terms and agreement screen when trying to log into iCloud.

Try do some troubleshoots and read these articles on how to do it
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/HT1379

I can't get passed the 3 security questions to download an app why is this?

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