I can't get past the password grey screen on my new Mac Book Pro.

I have a new Mac Book Pro.  I transferred info from my old computer, and when I went to log into the new one, it took me as far as the password screen, and I can get no farther. I click on my name, put in my password, and it jiggles...as if it is wrong.  News to me - as I used the same password that I have used for years on my computer. 
I get a message that says, "If you forgot your password, you can reset it using your Apple ID."  There is a little arrow there, but when you press it, the message disappears, and nothing happens. 
There is a guest profile set up, that apparently has a mystery password in it as well....  I am locked out of my new computer.  Very frustrated!!!

Lanch Font Book located in HD > Applications
Type Hoefler in the search field top right side of the Font Book window then select Ornaments.
See there's anything that will work for you there.

Similar Messages

  • How can i get my nikon software to work on my new mac book pro with lion

    i had nikon software (capture nx2 and view nx) on my old imac that ran leopard
    i cannot get my nikon software to install on my new mac book pro with lion
    can anyone help me get my software installed
    i need this software to work immediately because without it i am unable to work that is the programs on how i process my photographs and without it i cannot make any money
    thank you

    That seems to be supported only up through 10.5.7 and probably needs Rosetta for it to run.
    Rosetta is not included in 10.7.
    If this is the case, you may need to partition your hard drive, install Windows on it, and use that partition for your work.

  • Apple ID.  My newly updated iPad 2 wants an email for the apple ID.  My apple ID is not an email address.  How can I get past the set-up screen?

    My newly updated iPad 2 wants an email for the apple ID.  My apple ID is not an email address.  How can I get past the set-up screen?
    I can't change my Apple ID.  It would mess all my stuff up.

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone (if you're using iOS 7), then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • HT4623 I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen.  I entered emails as well as opted out.  I have gone back, but Apple ID Security insists I add security questions and mail.  HELP!

    I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen.  I entered emails as well as opted out.  I have gone back, but Apple ID Security insists I add security questions and mail.  HELP!

    Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that.  If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.     

  • HT201401 I need to restore my iPhone. When I connect to my pc in iTunes it asks me to unlock the phone using my password.  Problem is that I can't get to the password lock screen to do so. I can only get either the iTunes screen or the Emergency Call scre

    I need to restore my iPhone.  Once in iTunes, I get an error message asking me to use my passowrd to unlock phone. The problem is that I can't get to the password lock screen. All I can get is the iTunes screen or the emergency call only screen.

    yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
    and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
    trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
    no worries

  • Turning on and the apple chime is heard but won't get past the first grey screen

    Turning on the Mac and hearing the chime but not able to get past the initial grey screen.

    Hello Daryl,
    Also let us know what Operating System you have on your Mac.

  • MD G4 can't get past the log in screen

    Trying to diagnose what's wrong with the trusty mirrored doors G4.  The light goes on when I press the power button, the chime sounds, but can't get past the log in screen, and the mouse arrow is stuck on the left top of the screen; I can't get the mirrored door to open, to try starting with the original cd; can't get to how to start it from an external drive. 
    At this point I'm not going to spend much $ to save this computer which has served as a backup device for the past 3 years,  but would like to get in one more time to make sure I have everything I want to save.  Suggestions?

    If you have enabled remote log in and know how to ssh into the Mac from another computer - reply and I'll walk you through the commands to look at the logs before you log in from the keyboard.
    If not - you should boot from a CD and try to repair the disk and possibly look at the logs using the console utility.
    Please advise if you want to look at the logs to see what the problem is or if you can fix it from using the CD's to repair the disk.

  • I want to use this phone w/o a verizon account or number, but I can't get past the set-up screen. Can I use this phone to surf there web only and get past setup

    I just want to use the phone as a web browser using wireless, I don't have verizon, I can't get past the set-up screen. Can I use the phone without a verizon account?

    I took it to Verizon and a counter person got it to work. she said one has to be persistent and eventually the screen goes away that was demanding the phone number I didn't have, it works now I'm happy

  • I can't get past the log in screen for iMessage?

    Hi
    I have a new iPad and can't seem to get past the log in screen for iMessage or face time. My I'd & password are accepted but then I get the log in screen back. What am I doing wrong.
    Thanks

    Hello Technician7,
    Thanks for using Apple Support Communities.
    To reset the administrator password on the computer please follow the steps in the article below.
    OS X: Changing or resetting an account password (Snow Leopard and earlier)
    http://support.apple.com/kb/HT1274
    Have a great day,
    Joe

  • I can't get past the Gray apple screen during start-up Help!!!

    I went to open my system pref. folder and when it wouldnt open I restarted it and now I can't get past the first screen of the Gray screen with the apple in the middle and the little spinning circle under it. Can anyone help me? have had several problems with this computer!!! I just had to have a whole new harddrive put in about a month ago.
    powerbook g4 15 inch   Mac OS X (10.4.8)  

    Welcome to the Discussions!
    The first thing to do would be to boot from your original Disk 1 by:
    1. Inserting the disc, pressing the power button, and immediately after the startup chime, press and hold the C key until you see the spinning gear icon appear on the grey splash screen.
    2. After the machine has booted, pick your language, and when the Installer window appears, do not press Continue, but go to the Utilities menu in the menubar and open Disk Utility.
    3. In Disk Utility, choose your normal startup volume in the pane on the left and then click Repair Disk. If any errors show in the window, run Repair Disk again until you see 'The volume appears to be OK' in green.
    4. Quit Disk Utility, quit the installer and attempt to restart into your regular startup volume.
    Please update your profile so we have a clearer picture of your particular machine.
    Joe
    <img src="http://homepage.mac.com/joeuu/.Pictures/groundzero5.jpg"width="20"

  • After restoring my ipad from itunes, I can't get past the set up screen

    How do I get past the set up screen after restoring a new iPad 2 from an iTunes backup.  I'd like to sync my apps on my iTunes to my iPad.

    What setup screen? I have restored from a backup several times and the iPad always syncs when the process is complete. What are you seeing on the setup screen?

  • HT204380 I can't get past the sign in screen on FaceTime when I sign in.

    It flips to confirm my email address and then flips back to the sign in screen right away before I can confirm it. what should I do?

    Thanks, Andrew for your help.  Not sure if you will see this, but I did the above and it said the HD was okay.  Rebooted it and still won't go past login page.  Tried it again and this time typed in the line /sbin/fsck -fy and then it came up and said HD was okay, but said something about being modified.  I once more rebooted, but it still won't get past the login screen.  Besides taking long to reboot, as before, I am able to enter my password, but then it hangs up with the rainbow icon rotating continuously.  Does this mean that the disk is corrupt or partially so, and if so, can you advise how I should proceed?  TIA again.

  • HT204268 Can't get past the credit card screen when converting AOL username to Apple ID

    After adding my credit card info when converting my AOL username to an Apple ID, I get the following pop up message: "Your request is temporarily unable to be processed. Please try again later." I have tried for two days now. I have changed the credit card, changed the new apple ID, and my personal information, all resulting in the same error message.
    Anyone have any suggestions? I am using iTunes 12.1.0.50

    Sure thing. Here are my steps:
    1) Login with AOL screen name into iTunes.
    2) Pop up appears with the message "You need to change your account to use an Apple ID...". I select "Update Account".
    4) "Change to Use an Apple ID" screen appears. I select "Continue".
    5) "Edit Apple ID Details" screen appears. I then enter my email and password for a NEW Apple ID. (Note: If I enter in an email of an existing Apple ID, I get an error and cannot pass the screen. If I enter in a truly new email for a new Apple ID, the error disappears). Once info is in, I select "Continue".
    6) "Review Your Address" screen appears. I can also update credit card information here. The Security Code is missing by default, so I must enter it in. If I enter in a wrong Security Code, I get an error to "Please enter valid Security Code". Once I enter in the correct info, I select "Continue".
    7) Pop up appears with the message "Your request is temporarily unable to be processed. Please try again later."
    I have gone through this process a number of times, trying to change things slightly in various screens to see if I get a different result. It appears I simply cannot get past the "Review Your Address" screen.

  • HT4623 Can't get past the software licence screen after updating iPhone

    How do I get past the Software licence agreement screen? I updated my iPhone and although I have hit "I agree" repeatedly, the screen remains! If I press the Home button, I get the options Emergency Call and Cancel.

    Contact Apple Support:
    http://www.apple.com/uk/contact/

  • How to get my mbox 2 mini working on my new mac book pro os x 10.8.2

    I just bought my mac book pro 2.9chz intel core i7 a few days ago with os x 10.8.2 running and i cant seem to get my mbox mini 2 to register. How can I get it to work? Can I downgrade my operating system or upgrade the mbox driver to work on this new of system. Any help would be great thanks.

    Good grief!  Typing in caps is considered shouting and is very hard to read.  We can all hear ya!
    Check out KB Article:  http://support.apple.com/kb/HT1274 Changing or resetting an account password 

Maybe you are looking for

  • READ THIS If you're suffering freezing issues to your SL series ThinkPad

    I've owned a ThinkPad SL510 since 2009, been rather happy until I installed the Windows 7 Professional upgrade disc onto it. After using Word 2007 on it for a while, it hanged completely. BIOS and swapping the RAM around fixed it temporarily but it c

  • Handoff not working on mac mini late 2012

    This is really annoying me and was wondering if anyone else with a mac mini late 2012 was experiencing the same problems as I am having. Here is the problem. I have a mac mini late 2012 and it does not show to my other devices, iPhone 5s, iPad air or

  • Click-To-Call AddIn with Citrix are greyed out

    Hello, we use the Cucilync 8.2 and installed the Office Addins. On a local machine installation, we have no problem with the addin. It works fine. But in the Citrix installation, we have greyed out buttons for dialing. I have no idea where to begin w

  • IOS 5

    IOS 5 Notification can use more improvement. I can't seem to click on anything on top when the notification banner is there. Hope a close button will be added to the notification banner.

  • CS5 Bridge Keywords disappear

    I know this has been talked about on the MAC and PC forums for Bridge and has been an issue with CS3 up to CS5.  However, it does not seem to be getting any attention from Adobe. I have gone through the Mac  and Win forums from CS3 to CS5 and there a