I can't get past white screen when starting up, any ideas?
I Can't get past white screen when starting up, any ideas
http://support.apple.com/kb/TS2570 Mac OS X: Gray screen appears during startup
===============
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Similar Messages
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Can't get past white screen when laotop is turned on
How can I get my MacBook to boot, won't get past white screen. Battery is fine.
Welcome to Apple Support Communities.
Sounds like it could be a problem with the hard disk.
You can diagnose and perhaps repair the problem (if the hard disk still runs, but has errors) with these instructions:
http://support.apple.com/kb/ts1417
Just realized that you're running OS X 10.7 Lion
http://support.apple.com/kb/DL1433
and
http://www.apple.com/macosx/recovery/
Message was edited by: kostby -
Booting i7 iMac - Can't Get past "white screen" unless i unplug peripherals
This has been an intermittent but regular problem recently. upon startup, my iMac gets hung at the white screen. unless i unplug my external drives, usb devices and monitor. didn't happen for the first couple of months with this machine, but recently it's been driving me crazy.
any ideas?Great answer i think, but this is jibberish to me. mean anything to you?
5/19/10 10:57:25 AM com.apple.launchd[1] * launchd[1] has started up. *
5/19/10 10:57:39 AM com.apple.SystemStarter[32] /Library/StartupItems/Digidesign Mbox 2/Digidesign Mbox 2:start
5/19/10 10:57:39 AM com.apple.SystemStarter[32] Starting Digidesign Mbox 2 Configuration Service
5/19/10 10:57:39 AM com.apple.SystemStarter[32] Requesting load of /System/Library/Extensions/DigiIO.kext.
5/19/10 10:57:39 AM com.apple.SystemStarter[32] PACESupport - launchd already started us
5/19/10 10:57:39 AM com.apple.SystemStarter[32] /System/Library/Extensions/DigiIO.kext loaded successfully (or already loaded).
5/19/10 10:57:39 AM com.apple.SystemStarter[32] Requesting load of /System/Library/Extensions/DigiDal.kext.
5/19/10 10:57:39 AM com.apple.SystemStarter[32] /System/Library/Extensions/DigiDal.kext loaded successfully (or already loaded).
5/19/10 10:57:40 AM com.apple.SystemStarter[32] Starting Qmaster services
5/19/10 10:57:41 AM com.digidesign.fwfamily.helper[54] Wed May 19 10:57:41 Jon-Chases-iMac.local DigidesignFireWireHelper[54] <Warning>: 3891612: (CGSLookupServerRootPort) Untrusted apps are not allowed to connect to or launch Window Server before login.
5/19/10 10:57:41 AM com.digidesign.fwfamily.helper[54] Wed May 19 10:57:41 Jon-Chases-iMac.local DigidesignFireWireHelper[54] <Error>: kCGErrorRangeCheck: On-demand launch of the Window Server is allowed for root user only.
5/19/10 10:57:41 AM com.digidesign.fwfamily.helper[54] Wed May 19 10:57:41 Jon-Chases-iMac.local DigidesignFireWireHelper[54] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
5/19/10 10:57:42 AM com.digidesign.fwfamily.helper[54] _RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.
5/19/10 10:57:43 AM com.apple.audio.coreaudiod[92] Wed May 19 10:57:43 Jon-Chases-iMac.local coreaudiod[92] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
5/19/10 10:57:43 AM com.apple.audio.coreaudiod[92] coreaudiod: _RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL.
5/19/10 10:57:43 AM com.apple.audio.coreaudiod[92] _RegisterApplication(), FAILED TO establish the default connection to the WindowServer, _CGSDefaultConnection() is NULL. -
Can't get past grey screen at start up (Late 2008 MBP)
Hi all, I have a late 2008, 15inch MacBook Pro. 2.4 GHz, with 4 GB DDR3 RAM, running Mavericks 10.9.2
Symptoms
my problems started after finally upgrading to Mavericks 2-3 months ago. Upon restarting after the install I could only get to the grey/white screen, then it would either freeze, or restart (with a 'your computer was started because of an error' screen). This would go in a cycle half a dozen or so times before eventually starting up, and everything would then work as usual. Now however, it will not start up. It will boot up in Safe Mode every time.
What I have tried
SMC Reset
NVRAM/PRAM reset
Have taken out additionally purchased RAM and tried booting without it
Tried booting without any peripherals plugged in
Repaired Disk with Disk Utility
Run Cleaning and Maintenance software with Onyx
Erased disk (after backing up of course) and tried clean install of OS X from USB (the DVD drive failed some time ago and as such I cannot boot from disc, nor can I conduct a Hardware Test.
I haven taken my machine to an Apple Certified retailer/repair outlet (there is no Apple Store near me anymore), at first they said they couldn't find the problem, then told me the hard drive had failed, which I'm pretty sure is not the case. The error message screen implies my problems may be due to kernel panics, which I don't really understand quite honestly.
I have spent a lot of time researching these issues on the internet and have come across many cases that are similar and have tried all the suggested fixes. The solutions in the cases that have been resolved have not worked for me either unfortunately.
I think that's everything. If anyone can help or has any suggestions for things I may not have tried, I'd be very grateful. I can provide a recent Crash Report if necessary.
Many thanksHey, thanks for taking the time to reply.
Here is the most recent panic report, minus the header.
Sun May 4 14:01:58 2014
panic(cpu 1 caller 0xffffff80002dbe7e): Kernel trap at 0xffffff7f811e20a1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000000e7fb000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0xffffff80654f3000, RCX: 0x00000000015d0000, RDX: 0xffffff800b21b7f0
RSP: 0xffffff807a23b780, RBP: 0xffffff807a23b790, RSI: 0x0000000000007059, RDI: 0xffffff80654f3000
R8: 0xffffff807a23b4a8, R9: 0x0000000000000000, R10: 0xffffff807a23b4a0, R11: 0x0000000000ffffff
R12: 0xffffff80654f3000, R13: 0xffffff8000903760, R14: 0xffffff80654f3000, R15: 0xffffff80654f3000
RFL: 0x0000000000010297, RIP: 0xffffff7f811e20a1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff807a23b410 : 0xffffff8000222fa9
0xffffff807a23b490 : 0xffffff80002dbe7e
0xffffff807a23b660 : 0xffffff80002f3376
0xffffff807a23b680 : 0xffffff7f811e20a1
0xffffff807a23b790 : 0xffffff7f811d6b89
0xffffff807a23b7c0 : 0xffffff7f811d6a05
0xffffff807a23b820 : 0xffffff7f811d8b44
0xffffff807a23b9b0 : 0xffffff7f80ff1b34
0xffffff807a23ba30 : 0xffffff7f80fa5b35
0xffffff807a23bb60 : 0xffffff7f80fa4b3f
0xffffff807a23bbd0 : 0xffffff7f80ff2ba2
0xffffff807a23bc10 : 0xffffff7f80f20522
0xffffff807a23bca0 : 0xffffff7f80f187a3
0xffffff807a23bce0 : 0xffffff7f80ff32f8
0xffffff807a23bd30 : 0xffffff8000695733
0xffffff807a23bd90 : 0xffffff80006caca5
0xffffff807a23be00 : 0xffffff80002b60ab
0xffffff807a23be50 : 0xffffff8000226bf1
0xffffff807a23be80 : 0xffffff80002139f5
0xffffff807a23bef0 : 0xffffff800021e043
0xffffff807a23bf70 : 0xffffff80002c97bd
0xffffff807a23bfb0 : 0xffffff80002f3b96
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f80f0f000->0xffffff7f80f45fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f807fe000
com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f80fa3000->0xffffff7f80fb0fff
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f80f0f000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f807fe000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f80ff0000->0xffffff7f81257fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f807fe000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f80fa3000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f80f0f000
BSD process name corresponding to current thread: WindowServer
Boot args: -x
Mac OS version:
13C1021
Kernel version:
Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
System model name: MacBookPro5,1 (Mac-F42D86C8)
System uptime in nanoseconds: 86865650539
last loaded kext at 86846961429: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f815cc000, size 28672)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.nvidia.NVDAStartup 8.2.4
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.driver.XsanFilter 404
com.apple.BootCache 35
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.nvenet 2.0.21
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.security.quarantine 3
com.apple.nke.applicationfirewall 153
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 7
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.iokit.IOReportFamily 23
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Thanks again for your help, very much appreciated. -
How to get past white screen after start up
.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider. -
My MacBook will not boot past the white startup screen. I inserted the recovery disk, but it would not recognize it when booted with the C key. I tried to eject the disk, and it would not recognize that action either. Do I have any other options?
Do you get an icon of a blinking folder with a question mark? Could be a HD failure actually.
Message was edited by: I love my macbook!!!! -
Want to play tv shows purchased on iPad on Apple tv. When I touch icon for apple tv and choose "apple tv" it asks for an apple tv password. We have never set up any password and can't get past this screen. Does anyone know how to find this password?
You can remove the Airplay password from the Settings menu on your AppleTV.
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Macbook keeps restarting, can't get past icon screen
I had to correct my permissions because I couldn't edit my address book and ical. Everything was working fine last night after I did the permission fixes. But when I booted up my Mac tonight, the farthest I could get was the white screen with the Apple icon and the animated circle. After a few minutes, the laptop will reboot itself and continued to do that for 30 minutes. I can't get past that screen. What is going on? How do I fix this? I finally turned off the Mac and am using my Dell.
The question mark on the file tells you that your MacBook wants to start up but can't find a viable OS to start from. Can you start up from the DVD that came with your Mac? If so, go to Disk Utility and see if you can repair the internal hard drive. If you can't see the hard drive from within DU, your drive may have failed, and you may need to replace it. Good luck.
-
after running mac tuneup got a red dot on the hard drive icon, nothing would respond, now on restart cant get past white screen with apple logo, mac tune up disk still in laptop
Restart your MBP holding the trackpad down and hopefully the disk will be ejected. Then try to return it and get a refund or put it in the trash. There is nothing that software does for your MBP that you cannot do yourself or with free software.
If can get your MBP started, delete all traces of the offending software. Worst case is that you may have to erase the HDD and reload the OS and your user data. I trust that you have a backup (minus MacTuneUp).
Courcoul has given you his opinion in a very succinct manner, and as you might surmise, I agree with him.
Ciao. -
Won't get past white screen on shutdown/restart
When I choose shut down or restart on my 2012 rMBP, it logs out and moves to the white screen. From what I've seen, for an unlimited time.
When it does this (which I think is every time), my only option is press-and-hold standby key - which I hate doing!
This has been a problem since before Mavericks. I've tried resetting pram, repairing permissions etc etc. any other advice?
Even just a list of things to check which I may have already would be appreciated so I can discount them.Been looking for a solution to this for ages and still no luck.
Even when I boot up in Safe Mode I still get infinite white screen when I shut down!! -
On my wife's iPad mini I can't get past the screens accepting the software license to upgrade iOS over WiFi.
Works if I do it over iTunes on my desktop.
I get the screens to agree to the software license (twice) then it sits there until I get impatient. like 30-60 seconds. Have tried a hard boot but have to connect it to the computer each time. Latest was when I upgraded to 8.2Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80. -
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Have you tried to power off and on? If that doesn't work and the reset didn't work, have you tried connecting to iTunes to see if it is recognized?
If none of this works you probably need to visit an Apple genius bar and have it checked out by the techs. -
iPad can't get past step 8 when syncing. I have to unplug before the end. Is this normal? What do I do to solve the issue? Thanks. JD
It is syncing through everything and then failing to close out. If I disconnect then the libraries are all there although I have lost a movie and a few tracks downloaded as a result of this.
JD -
I recently installed iTunes on my new HP laptop computer, authorized it according to the instructions, but now can't get past a screen that tells me that I need to authorize the computer. I purchased an album and it's in the library, but it won't sync.
Have a look here...
http://support.apple.com/kb/TS1389 -
My old iMac and OS 10.4 will not accept the New iTunes Version 10 application and I can't get past the screen offering to download iTunes 10. This is wrong and I need help getting past this situation. Help!
Sure, you can get around it if you don't need the newest version of iTunes. I still use version 7.5 because the newer versions didn't strike me as offering anything I needed.
If you do need a version 10-something then you will have to upgrade your operating system to Leopard (fi your computer will support it) at least. If you need 10.5 for some reason then there's no getting around it, you will have to buy a new computer.
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