I can't get premiere elements to install.

It won't work. It says it won't initialize

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Similar Messages

I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.

I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.

goldstein
Please define what you mean by
I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.
Can you not install the program? If you cannot, how are you installing it, from an installation disc or installation files from Adobe? Are you looking at the tryout or a purchased product? At what stage of the installation are you blocked and with what messages? Do you have the anti-virus and firewalls turned off? Do you have another other computer protective software installed such as NetNanny?
If you are getting through the installation OK, are you able to Sign In after the installation and restart of the computer?
If you get into the opened project, when does the problem first manifest itself? Is the problem in a new project or in an existing one?
Is the problem in one of the editing features?
Is the problem in one of the export choices?
Other?
The answers will be in the details which allow us to help you.
Thanks.
ATR

Where can I get Premiere Elements 12 (!)? I only have a serial, but no download-link.

Hallo,
can you help me? I need a download-link for premiere elements 12, for I only have a valid serial, but no link. When I search for it on the Adobe website, I always get version 13.
I would be glad if anybody here could help me.
Sabine

Photoshop and Premiere Elements 13 were released today. Direct links for Photoshop Elements 12 and Premiere Elements 12 will be added to Other downloads.
For individuals who have purchased Photoshop or Premiere Elements 12 the software is available under your account at http://www.adobe.com/. Additional details can be found at Find a download link on Adobe.com.
If you are wishing to evaluate Photoshop Elements 12 or Premiere Elements 12 then please utilize the link provided by Ned in message #3. As Ned has indicated it is vitally important to follow the Very Important Instructions prior to scrolling down the page and clicking on the download link.

How can you get Premiere Elements to recognize hardware. It will NOT recognize my Dazzle Video Capture device or either of two HP DVD burntes. I feel like I wasted my money.

That should have read, It will NOT recognize my Dazzle device or either of 2 HP DVD burners.

TNTerri
What version of Premiere Elements are you using and on what computer operating system is it running?
If Premiere Elements 13, please be advised that it does not support DV or HDV capture firewire. And, any USB devices
have never worked for that purpose for Premiere Elements (any version).
As for the burner not being recognized in the Burner Location field of burn dialog of the program, please consider
(if you are dealing with DVD CD burner rather than a Blu-ray DVD CD burner.
CD, DVD drive not recognized after Adobe application install | Windows
Depending on how matters progress, you may want to do an uninstall reinstall using the following scheme
Uninstall, the usual Control Panel way
Do a free ccleaner run through to get rid of leftovers from incomplete installs reinstalls
CCleaner - PC Optimization and Cleaning - Free Download
Reinstall with antivirus and firewall(s) disabled.
We might even involve later a deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole Folder in
which it exists. More on the latter later.
ATR

Can't get Premiere Elements 9 to recognize my video

I have Premiere Elements 9 and I can't for the life of me figure out why it won't let me import video files that are already on my computer - like those from my FlipCam - with video. The audio is there but no video. I don't know if it makes a difference, but the format appears to be .avi.
Additionally, Elements does not recognize my Canon video camera (admittedly its a couple of years old) to capture video. After hooking it up to a firewire port and turn it on, Elements has no recognition that the camera is there.
Please help!!
Thank you

Hi Steve and Hunt,
(Steve I sent this response to you before I realized I could respond to my initial post. Hopefully this will help generate some new ideas for my problems.)
Thank you for your response. Let me start by saying trouble shooting computer problems is not my specialty. So hopefully I'll be better able to answer your questions than my initial post. Steve and Hunt my responses to your questions below:
1. When you started your Premiere Elements project, did you choose the correct settings for Flip video?
Not entirely sure. When I go to "get media" I click on the appropriate area I would like Premiere to get the video from. If there are other specifications I am not sure where to find them. Also I realized later that I was unclear about where I was getting the file from. It IS a flip video, but I was trying to pull it from a file already on my computer - NOT trying to directly import it from the flip camera. When I try to pull over these flip camera videos, Premiere pulls over the audio from it but NO video.
2. Did you get your video into your project by connecting your camcorder to your computer and then using Get Media/From Flip AVCHD Hard Disk camcorder, which opens the Video Importer?
I tried, but am still not able to get video directly from the flip camera. Likewise am not able to pull the flip camera video from a file on my computer.
As for trying to capture video from my Canon mini DV video camera (model ZR90), the program doesn't recognize that my camera is there so I'm not able to capture any video. If it helps this camera is at least 5 years old.
Windows Movie Maker also does not recognize that my camera is there and turned on. Movie Maker though is able to pull the flip camera videos with video and audio onto its template
3. Have you ensured you have the latest version of Quicktime, per the program's requirements?
I just tonight downloaded a new version of Quicktime
4. What operating system are you running?
Windows XP
5. As Steve asks, what is the Project Preset, and what are the full specs. of the files from the Flip, plus from your Cannon?
I'm not exactly sure what specs I should be looking for: size, frame rate? Is AVI movie file helpful at all? I read the article but I'm still unsure about what details I should be looking for. Sorry .
Thanks for taking a look. Please let me know if you have any other questions for me
Michelle

I can't get premiere elements 11 to see my usb microphone?

Hi I need help! I can't do narration as my program is not seeing my mic. Any suggestions?

softhackle2
USB microphones are typically not supported by Premiere Elements (any version).
A recent thread here on Premiere Elements and USB microphone.
http://forums.adobe.com/message/5292426
If you have access to a microphone which connects via a computer jack, please use that for your narrations from within Premiere Elements.
Do you have the same issue if you create your narrations in the free audio editor Audacity and then import those narrations into the Premiere Elements project with its Add Media/Files and Folder to get it into Project Assets and from there to the Narration Track (Expert view)?
ATR

Where can I get Premiere Elements 12 for MAC?

Need to move Premiere Elements12 and Photoshop Elements 12 from Windows (W7/64) to MAC (OS X 10.7). Can I use same Serial and where to download the install files?

Lightroom_expo
Is your Mac computer strictly Mac or a Windows Mac combo?
If you purchased Premiere Elements 12 as an online download to your Windows 7 64 bit computer, you cannot use those files and that purchased serial number in a Mac computer operating system.
If you had purchased Premiere Elements 12 in box packaging from an authorized reseller, you would have received 2 installation discs, one for Windows and one for Mac. Then you would be in a good position now.
If you want Premiere Elements 12 Mac on your Mac computer, you are going to have to buy another license.
That is my take on your situation.
Any questions or need clarification, please do not hesitate to ask.
Thanks.
ATR

Can't get Premiere Elements started

I've downloaded Premiere Elements. When I open the program and try to start a new project I get the 'accept conditions' diolog box. I check accept and the same box just keeps reappearing. Help?

Hi Jeff,
I'm using Windows 7 and it's Premiere Elements 11. It is licenced for two copies. I've installed the first on a laptop and it works fine. ON the second laptop is where I'm having difficulties. I do know this laptop (HP G64 I think) seems to have an integrated graphics processor rather than a dedicated video card and I wonder if this might be part of the problem? Although It seems that I should be able to father into the program before I get an a warning saying the hardware is not correct.

I can't get Premiere Elements to publish and share!

I need this for a project due! Help! I must convert this file to a youtube.com video to put on a website.

KatORoberts
Thanks for the reply. Sorry that the link on Compiling Errors did not offer any help. So, if you are willing how about us digging into the details of what you have on your Premiere Elements 11 Timeline.
1. Have you let Premiere Elements 11 set the project preset for you? If so, what is it? We can figure that out by you telling us what you have under Edit Menu/Project Settings/General for Editing Mode, Timebase, Frame Rate, and Pixel Aspect Ratio (even if those fields appeared grayed out.
2. Then what have you imported into your Timeline..
photos (how many and what size in pixel dimensions)
videos (what duration and what formats)
any menu markers on the Timeline
other
what is the total duration of this Timeline when the freeze and crashes set in?
3. Above the Timeline is a -+slider for expanding the Timeline content so that you get a better look at what you have.
Use that slider to expand the Timeline content maximally. Then inspect the tracks for very thin vertical black lines scattered among the track contents. If you find them, they need to be deleted.
Look for gaps in the Timeline....transition placement...audio gaps...menu markers placement and spacing if applicable...
There are classical questions that we could go into if we do not focus on Compiling Error which you say is a constant.
The classical questions may include
a. Running latest version of QuickTime
b. Running the program Run As Administrator and from User Account with Administrative Privileges
c. Video card with its driver up to date according to the web site of the manufacturer of the video card
Right now the focus is on the Compiling Error that you report as constant.
Let us pause here and let us know if any of the above gave us insights in the core of the problem.
I am not looking for fixed terminology. My requests/questions are to assure that we are both in sync. We are eager for you to succeed.
Thanks.
ATR

On windows 8 PC I can't get Premiere Elements 9 CD to start install; no obvious setup.exe etc. Help?

The DVD contains 13 files:
3 directories - photoshop, premiere, reader 9
8 readme files
volumeicon.icns
pepe_dvd_header_flat.png
The deploy and install directories have no executables (that list)
Attempting to download an installer seems to go in a loop where I click "file 1/2" and get a screen I saw earlies.
Any suggestions?

This may happen if you use the Mac install disk rather than the windows install disk,
eternal neophyte

Can't get Photoshop Elements 11 to install. Adobe Installer message: Installer failed to initialize.

Can't get Photoshop Elements 11 to install.
... Adobe Installer message: Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.
... Adobe Support Advisor message "Inspection could not identify any issues. Please contact Adobe Support for further assistance. http://www.adobe.com/support."
... .... So far I have downloaded twice, to two different folders (Desktop and my default download folder). Neither option has worked. Please help! I'd like to download Premiere Elements 11, but with this kind of installation problem on PSE11, it seems a second program may be as much of a problem to try to install.

As Mylenium has stated all we have is a very general error message at this point so it is impossible to advise you until we have additional details. Please review your installation logs by following the steps listed in Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html.

Windows\system32\QUARTZ.dll can't open in Windows. Can't use Premiere Elements.

I am looking for a way to get a solution to this error which keeps preventing me from opening my Premiere Elements 11 program. I have previously used the program without any problems. But last week I had a new HDD installed in my laptop (Dell Studio XPS 1640 running Windows 7 Ultimate 64-bit). Now I can't open Premiere Elements and can't edit my videos.
When I try to open the program, I get an error which reads:
Font Capture: Adobe Premiere Elements.exe - Bad Image
C:\Windows\system32\QUARTZ.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original instalation media or contact your system administrator or the software vendor for support
My computer technician did use an image of my laptop to transfer everything onto the new HDD. I have no idea if that is relevant to this software problem.
I posted this question previously and was directed to a link which instructed me to update my DirectX and other graphics drivers. I did all that already. I still can't open Premiere Elements. I want to ask Adobe Support, but since they just launched Premiere Elements 12, I guess I no longer get direct support from Adobe? Not sure but that is how it seems to work. I will try any advice given to resolve this issue, if anyone has ideas.
Thanks!
Janeen

Did you try reinstalling as indicated by the error message? Transferring images is not a good way to install Adobe programs.

Can I get Photoshop Elements 6 Info into PE7?

I've got my videos tagged and captioned in a Photoshop Elements 6 catalog. Can I get that keyword and caption data into Premiere Elements 7? I can definitely get the video clips into PE, but want the other info too for cataloging purposes. Thanks in advance for your help!

Until proven otherwise, my answer to your question is No.
I have Photoshop Elements 6 and Premiere Elements 4 as well as Photoshop Elements 7 and Premiere Elements 7 installed on my Windows XP desktop. If I tag videos in Photoshop Elements 7 and send those video over to Premiere Elements 7, the videos with tags travel great. However, if I tag videos in Photoshop Elements 6 and send those videos over to Premiere Elements 7, the videos travel but without the tags that I placed in Photoshop Elements 6 Organizer.
I believe the issue evolves around a non integrated set as well as the fact that I believe Photoshop Elements 6 probably has a different Organizer format (ODBC database format) than the Organizer in Premiere Elements 7 (SQLite database format). I have not found a way in Premiere Elements 7 (File Menu/Catalog) to workaround this issue. Neither have I found a way to convert the Photoshop Element 6 catalog in Photoshop Elements 6 to make the transfer of tags along with the video. Even if I could, I would need to think further into the possibility that the converted catalog would no longer be useable in Photoshop Elements 6.
Right now I am pondering two possibilities for you:
a. Upgrade your Photoshop Elements 6 to Photoshop Elements 7 so that you will have an integrated set (Photoshop Elements 7/Premiere Elements 7)
and/or
b. See if you can add and tag your videos to the Premiere Elements 7 Organizer and leave Photoshop Elements 6 catalog for your photos.
I am going to explore possibility "b" to see how that works out. I do not use the Organizer of either Photoshop Elements and Premiere Elements to any great extent, but you question interested me and got me wondering.
ATR

I can't open Premiere elements 13.

I bought it and installed it, but when I click on it nothing happens, even if I try to open it as an administrator

My PC a HP windows 7 Home Prem. does not seem to like Adobe Prem Elements or Elements 13. I think its the software that has a lot of issues.
I did gett it running for a short time (but slow) when I restarted the PC in the morning it could not find the 'path'.
Adobe were no help. Looks like I wasted my money.
Original message----
From : [email protected]
Date : 16/02/2015 - 23:43 (GMTST)
To : [email protected]
Subject : I can't open Premiere elements 13.
I can't open Premiere elements 13.
created by Tivers95 in Premiere Elements - View the full discussion
I've reinstalled a load of times. My computer really doesn't like it.
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Can't get photoshop elements 12 to print multiple copies of an image with one print job? what to do?

Can't get photoshop elements 12 to print multiple copies of an image with one print job

How do I do that? I'm the only user on the laptop - I kind of assumed I already was running the install as the admin.

I can't get premiere elements to install.

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