I can't get rid of KeyBar 1.14 Customized Web Search - I have already disabled and removed it and it's still there!

I have disabled/removed it from the add-ons, restored firefox as my home page, uninstalled it from my computer and my searches are still being controlled by bing with unwanted ads and it shows up beside the address bar.
Embarrassing, but this all started when my sister shared a link for some phony Costco gift card on Facebook and I stupidly followed it. I've uninstalled everything else that came with the fake offer.
Very frustrating!!!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

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