I can't get session restore to work on new Firefox

Whenever I crashed on previous versions of firefox from a year or so ago, my session tabs would all come back, now they just won't and it's frustration. The support literature about this is outdated, it sends me to buttons that don't exist.
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.1; AOLBuild 4334.5006; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Check that Session Restore is enabled.
You can look at the 'browser.sessionstore' prefs on the '''about:config''' page and reset prefs that show as bold (user set).
http://kb.mozillazine.org/browser.sessionstore.max_tabs_undo
http://kb.mozillazine.org/browser.sessionstore.max_windows_undo
http://kb.mozillazine.org/browser.sessionstore.resume_from_crash
The pref [http://kb.mozillazine.org/browser.sessionstore.enabled browser.sessionstore.enabled] is no longer used in Firefox 3.5 and later (bug 449596).
Remove that pref if you still have it via the right-click context menu and choose Reset.
You can also try to delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder]
See http://kb.mozillazine.org/Session_Restore
To open the ''about:config'' page, type '''about:config''' in the location (address) bar and press the Enter key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.
http://kb.mozillazine.org/about:config

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I Can't Get Session Restore to Work Today

Session Restore has always worked fine for me until today. I have opened this question up in a second window as I don't want to risk closing the Restore Session window until I can get some advice. I have had a look on the forum for similar questions but I am a bit confused by the responses and I don't want to do anything which might be irreversible.
This is what happened. I got a popup for a new version of the AVG toolbar. I wasn't sure if I wanted to install it or not (I didn't like the look of the new version as it forces the choice of search engine and home page) so I clicked on Learn more and Firefox Immediately crashed, without bringing up a crash report panel. Note that I did NOT attempt to install the new version at all. I then tried to restart but when I clicked on the Restore button Firefox crashed again, bringing up the report panel, which I filled in. This repeated more than once so I decided to shutdown and restart my computer, which usually solves my problems. This did not work.. After restarting and attempting yet again to restore my session the Restore session window has hung completely and now just sits there.
I next did a FEBE backup (just in case it might be useful) and then I did a bit of reading on the forum to see what I could find out. That lead me to the file sessionrestore.js and this is where I get very confused. I can't seem to follow the instructions given in the other threads which touch on this topic but this is what I can find on my computer with Superfinder -
2014-08-27 12:18:16 39,909 KB sessionstore.bak C:\Documents and Settings\User_2\AppData\Roaming\Mozilla\Firefox\Profiles\3e4h8dlg.default\
2014-08-27 12:18:16 39,909 KB sessionstore.bak C:\Users\User_2\AppData\Roaming\Mozilla\Firefox\Profiles\3e4h8dlg.default\
2014-08-27 13:36:24 40,027 KB sessionstore.js C:\Documents and Settings\User_2\AppData\Roaming\Mozilla\Firefox\Profiles\3e4h8dlg.default\
2014-08-27 13:36:24 40,027 KB sessionstore.js C:\Users\User_2\AppData\Roaming\Mozilla\Firefox\Profiles\3e4h8dlg.default\
It looks like I could simply rename session store.bak to sessionstore.js but I am confused by the two occurrences of each file. Should I rename both of them? one or the other? How should I go about fixing this? Any tabs I have opened since the disaster are only those I am using to research this problem, so I could just bookmark them temporarily - even if I lose them it wont matter so much as long as I get my old tabs back. I will check back in a little while and see if anyone knows what I should do
Hoping to hear from you soon,
Jacq.
Edited to fix typo and add crash report addresses -
bp-d764067e-eb9d-44c5-8892-c66f82140827 27/08/2014 12:40 PM
bp-6b44917b-bf77-4404-adcc-cbbf12140827 27/08/2014 11:46 AM
bp-b82a7d99-399f-4922-b204-362ae2140827 27/08/2014 11:45 AM
bp-9b783c26-aba8-46fe-bbae-c7ae62140827 27/08/2014 11:33 AM
dded8bc3-cded-4c78-803e-d5f29b98768d 27/08/2014 11:24 AM!

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Is this how you do it?
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DO NOT RELEASE BUTTON until you see picture of iTunes and plug
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ON COMPUTER
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Dear Support,
I'm having a nightmare! where I can seem to get either one wlan to work or the other but not both together.
I posted previously and reconfigured as per the suggestion, however the problem I get is that the secure wlan client associates, then de-associates after roughly 30 seconds with both a guest (no security) and secure (eap using ms ias as radius server)
my previous post is;
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Wireless%20-%20Mobility&topic=Security%20and%20Network%20Management&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddcfe12
and the log shows the following, obviously the client is set to connect automatically.
*Mar 1 00:04:35.105: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:04:51.391: %DOT11-6-ASSOC: Interface Dot11Radio0, Station 000e.35f8
.5d13 Associated KEY_MGMT[NONE]
*Mar 1 00:04:51.506: %DOT11-4-MAXRETRIES: Packet to client 000e.35f8.5d13 reach
ed max retries, removing the client
*Mar 1 00:04:51.506: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 000e.35f8.5d13 Reason: Previous authentication no longer valid
*Mar 1 00:05:15.176: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:05:32.703: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:05:58.780: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:06:16.141: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:06:40.759: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:06:58.145: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:07:00.560: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:07:18.020: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:07:43.902: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:08:01.254: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:08:16.172: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:08:16.737: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:08:37.397: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:08:54.732: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:08:57.193: %DOT11-4-MAXRETRIES: Packet to client 0013.cefd.48ca reach
ed max retries, removing the client
Thanks in advance for your assistance.
Any prompt reply will be greatfully received. I also rate responses.
Thanks again, regards, Adrian

Hi Ben,
Please find attached AP config, I can access the switch at the moment, but the config is fairly basic, trunk port with two vlans and vlan 1 as the native.
here's the ap config.
AP-CDC#2#sh startup-config
Using 2989 out of 32768 bytes
version 12.3
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
hostname AP-CDC#2
enable secret 5 $1$LQ1O$NKYZoYAeiahKw0805kLHg0
clock timezone GMT 0
clock summer-time BST recurring last Sun Mar 1:00 last Sun Oct 1:00
ip subnet-zero
ip domain name wlan.internal
aaa new-model
aaa group server radius rad_eap
server 10.10.10.2 auth-port 1645 acct-port 1646
aaa group server radius rad_mac
aaa group server radius rad_acct
aaa group server radius rad_admin
aaa group server tacacs+ tac_admin
aaa group server radius rad_pmip
aaa group server radius dummy
aaa authentication login eap_methods group rad_eap
aaa authentication login mac_methods local
aaa authorization exec default local
aaa accounting network acct_methods start-stop group rad_acct
aaa session-id common
dot11 vlan-name dmz vlan 2
dot11 ssid Secure
vlan 1
authentication open eap eap_methods
authentication network-eap eap_methods
dot11 ssid Guest
vlan 2
authentication open
guest-mode
username Cisco password 7 062506324F41
bridge irb
interface Dot11Radio0
no ip address
no ip route-cache
encryption vlan 1 mode wep mandatory
ssid Secure
ssid Guest
speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0
54.0
no preamble-short
channel 2412
station-role root
interface Dot11Radio0.1
encapsulation dot1Q 1 native
no ip route-cache
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface Dot11Radio0.2
encapsulation dot1Q 2
no ip route-cache
bridge-group 2
bridge-group 2 subscriber-loop-control
bridge-group 2 block-unknown-source
no bridge-group 2 source-learning
no bridge-group 2 unicast-flooding
bridge-group 2 spanning-disabled
interface FastEthernet0
no ip address
no ip route-cache
duplex auto
speed auto
hold-queue 160 in
interface FastEthernet0.1
encapsulation dot1Q 1 native
no ip route-cache
bridge-group 1
no bridge-group 1 source-learning
bridge-group 1 spanning-disabled
interface FastEthernet0.2
encapsulation dot1Q 2
no ip route-cache
bridge-group 2
no bridge-group 2 source-learning
bridge-group 2 spanning-disabled
interface BVI1
ip address 10.10.10.49 255.255.255.0
no ip route-cache
ip default-gateway 10.10.10.253
ip http server
no ip http secure-server
ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag
ip radius source-interface BVI1
radius-server attribute 32 include-in-access-req format %h
radius-server host 10.10.10.2 auth-port 1645 acct-port 1646 key 7 xyz
radius-server vsa send accounting
control-plane
bridge 1 route ip
line con 0
line vty 0 4
end
AP-CDC#2#
Thanks again, regards, Adrian

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Message was edited by: WZZZ

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I can't get session restore to work on new Firefox

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